Altogether Care - Care at Home (Yeovil)

The Old Court House, Church Street, Yeovil BA20 1HB

Group : Altogether Care LLP

Person in charge: Caitlin Hughes (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Personal Hygiene Care • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Altogether Care - Care at Home (Yeovil): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9 Altogether Care - Care at Home (Yeovil) has a Review Score of 9 (9.000)

The Review Score of 9 (maximum of 10) for Altogether Care - Care at Home (Yeovil) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Altogether Care - Care at Home (Yeovil) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Altogether Care - Care at Home (Yeovil) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Altogether Care - Care at Home (Yeovil) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Altogether Care - Care at Home (Yeovil)?

  • Extremely LIKELY
    1
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Altogether Care - Care at Home (Yeovil)

  • Client / Service User
    2
  • Daughter of Client/Service User
    1

All my carers are so kind and helpful.
I do feel that on some weekends their hours are too long and they look very tired. I think this is not safe for them driving especially if they have a long journey home.
They never complain but I'm sure it is the reason that so many leave or become ill.

How likely would you be to recommend Altogether Care - Care at Home (Yeovil)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I cannot recommend my mother's carers highly enough. After being told my mother would never walk again the shock was lessened in knowing she is cared for so well by a fantastic team. Both office staff and carers look after my Mum so well with professionalism and compassion and dignity. We could not ask for a better team. I feel absolutely blessed that they are caring for my Mum and I say this with true sincerity. Well done!.

How likely would you be to recommend Altogether Care - Care at Home (Yeovil)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleasant and caring. Taking into account all my needs. Very satisfied. Thank you.

How likely would you be to recommend Altogether Care - Care at Home (Yeovil)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Altogether Care - Care at Home (Yeovil)

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Extremely UNLIKELY

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Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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