Amicus Homecare Ltd

2nd Floor, Kelso Villa, Kelso Place, Upper Bristol Road, Bath BA1 3AU
Review Us
9.9 28 Reviews
  • Amicus Homecare Ltd, Bath
Amicus Homecare provides a flexible range of home care services delivered by people who really care. From the office in Bath the care service covers Bath, Limpley-Stoke, Winsley, Bradford on Avon, Trowbridge, Chippenham and Box.

Staff are directly employed by the agency and receive full training and further ongoing support to ensure their caring skills are always up to date.

An Amicus Homecare package can be as short as 30 minutes or up to several hours. Two carers can be provided for complex care needs. Services include home care, companionship and home help.

Each person has different needs. Amicus Homecare’s small and friendly team takes time to get to know each client and their family in order to provide a genuinely individual person-centred service.
Show Amicus Homecare Ltd on the Map

Care Provided by Amicus Homecare Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Hospital Discharge

Funding & Fees

Contact Amicus Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Amicus Homecare Ltd to get a personalised quote.

Good to Know

Owner

  • Amicus Homecare Ltd
  • Privately Owned

Person in Charge

  • Rachel Suttie (Manager)

Amicus Homecare Ltd Reviews (28)

9.9

Amicus Homecare Ltd has a Review Score of 9.9 (9.885) out of 10, based on 13 reviews in the last 2 years.
Over all time Amicus Homecare Ltd has 28 reviews.

Overall Experience
  • 26
  • 2
  • 0
  • 0
  • 0
Date Published
  • 28
  • 3
  • 4
  • 13
  • 15
Reviewer Connection to Amicus Homecare Ltd
  • 9
  • 7
  • 4
  • 4
  • 2
  • 1
  • 1
Total of 28, showing 21-28
Review from Louise H (Daughter-in-law of Client) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great small agency with a fantastic manager who goes out of her way to communicate and help in what can be a difficult situation for everyone adjusting to new routines. The team of carers is kept small to allow for continuity and carers have been very kind, helpful and reliable.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ness C (Daughter of Client) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been having carers for over a year and until Amicus Homecare came on board, I did not realise how different and unique they are as a care agency.
I don't live close by and the manager has gone out of her way and gone above and beyond with everything involving my mother. She has been a
source of help, support, and guidance for me especially, but she is not on her own. She has an amazing team of carers who work with her. I have had 12 months of care with other care agencies and I have seen how little they do, when Amicus carers came in, I see them taking the time to talk to my mother, to help her with her exercises making an effort to engage her in positive purposeful conversation.
Today, my mother fell, I was 200 miles away, I rang the manager and with no hesitation she dropped everything and went straight over there.
Amicus always put my mother first, the manager and her team always put clients first, and this gives me peace of mind.
Well done to the manager and your amazing team “your awesome”
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicky H (Daughter of Client) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Incredible service. Staff are all warm and kind but also very efficient. Management is excellent and attentive, my father is treated as an individual and always with great respect and dignity. I can't recommend them highly enough and am so grateful for their presence in Dad's life. He likes them and
trusts them and it's such a relief having such a consistent and supportive service. A weight off my mind knowing they are coming, both my parents look forward to their visits because their arrival always means positive and joyful company, as well as kind and professional support for my father.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J C (Client) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the service I am getting from my present carer who is always willing to do jobs around my flat and garage in addition to looking after me whilst in the shower.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diana W (Client) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amicus Homecare Ltd provided an early morning service from 7.45am for half an hour or 1 hour by agreement, One member of their staff helped me get out of bed, wash and dress. When time allowed we would turn out my bedroom chests to remove items that were out of date and no longer used, making room for
items that fit better. The different staff members came working on their own. All were punctual and cheerful, giving a good start to the day. and it was good to chat about the weather and the state of the shops, the government when I was in lockdown.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn K (Sister-in-law of Client) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were very polite and very caring with my brother in law even though he was a bit of a grump. They all looked after him so well and couldn't do enough for him. They always made time to sit and chat to him too even though they had a tight schedule.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Client) assisted by family/friend published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The client due to age and lack of upper body strength needs assistance with bathing which is beyond the wife's strength and there is a fear of slipping. All the carers have been prompt on arrival time and have been careful to follow lockdown regulations. They follow a careful bathing routine and follow
the client's wishes. Overhead charges are reasonable. Paperwork is filled in after each visit.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Martine O (Daughter of Client) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always arrive, no matter what the weather is doing. Whenever there is a need for a phone call, they always start by saying "nothing to worry about " which is always reassuring. Always very friendly. Good at communicating,
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Amicus Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Amicus Homecare Ltd is calculated as follows: ( (69 Excellents x 5) + (9 Goods x 4) ) ÷ 78 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Amicus Homecare Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Rachel

Rachel Suttie

Job Title: Registered Manager Joined: 2012

Rachel is responsible for all aspects of the day to day operation of Amicus Homecare.


Her role includes care planning, managing staff teams and ensuring that the quality of our service meets national care standards.

Vivien

Vivien Price

Job Title: Office Manager Joined: 2013

Vivien's role is to support the manager, staff and our clients with administrative tasks to ensure the smooth and efficient running of our homecare service.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Amicus Homecare Ltd to verify any information. View our terms and conditions. Amicus Homecare Ltd has an Enhanced Service - more info.