Amicus Homecare Ltd

2nd Floor, Kelso Villa, Kelso Place, Upper Bristol Road, Bath BA1 3AU
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9.7 29 Reviews
  • Amicus Homecare Ltd, Bath
Amicus Homecare provides a flexible range of home care services delivered by people who really care. From the office in Bath the care service covers Bath, Limpley-Stoke, Winsley, Bradford on Avon, Trowbridge, Chippenham and Box.

Staff are directly employed by the agency and receive full training and further ongoing support to ensure their caring skills are always up to date.

An Amicus Homecare package can be as short as 30 minutes or up to several hours. Two carers can be provided for complex care needs. Services include home care, companionship and home help.

Each person has different needs. Amicus Homecare’s small and friendly team takes time to get to know each client and their family in order to provide a genuinely individual person-centred service.
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Care Provided by Amicus Homecare Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Hospital Discharge

Funding & Fees

Contact Amicus Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Amicus Homecare Ltd to get a personalised quote.

Good to Know

Owner

  • Amicus Homecare Ltd
  • Privately Owned

Person in Charge

  • Rachel Suttie (Manager)

Amicus Homecare Ltd Reviews (29)

9.7

Amicus Homecare Ltd has a Review Score of 9.7 (9.743) out of 10, based on 14 reviews in the last 2 years.
Over all time Amicus Homecare Ltd has 29 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Amicus Homecare Ltd
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Total of 29, showing 1-20
Review from Kayla P (Daughter of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Amicus Care when our mum was put on to palliative care. Rachel, Liam and the care team were outstanding. When I received a call to say we needed an ambulance as mum was having a heart attack, Liam went out of his way and met me at mums house. Mum sadly passed away at this time and
Liam took over and organised everything for us. Not only did they show compassion to mum, but also to us as a family. When mum passed Liam and Rachel kept in touch with us, checking in regularly.
I would highly recommend the team, they are kind, caring and compassionate. Thank you everyone on the team, Kayla x
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Review from John M (Client) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Very professional.
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Review from Thomas M (Husband of Client) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service.
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Review from Kerry B (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Amicus home care for my mum who has Dementia I can not speak highly of all the carers they are so kind caring and very supportive to my mum who thinks they are all lovely would highly recommend this home care agency.
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Review from P C (Son of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amicus has been a very valuable partner in providing care and support to my father. The staff always punctual and provided all the support that my father needed at the time. Recommended as a service provider.
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Review from Sylvia W (Client) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always used Amicus for my care services. Initially far more than now as my health improved. Suffice it to say, management, staff and carers are wonderful. I could not manage without their care and services.
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Review from M N (Son of Client) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the service is very good and the care employees are brilliant.
Reply from Axel Oester, Operations Director at Amicus Homecare LtdThank you so much for taking the time to share your experience with our homecare service. We are delighted to hear that you find our service very good and that our carers have made a positive impression on you and your family. Your kind words mean a lot to us and to the dedicated team who works hard to provide compassionate and professional care. If there's anything specific you feel we could improve upon to enhance your experience, we would be very grateful for your feedback. Our goal is always to deliver a 5-star service and we continuously strive to exceed expectations. Thank you again for your thoughtful review and for choosing Amicus Homecare. Please don't hesitate to reach out if there's anything we can assist you with.
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Review from Stephanie H (Daughter of Client) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service from friendly punctual staff.
Never had any issues with this very communicative and reliable service.
Always looking after my mother with care and dignity on a visit.
I would highly recommend this service provider.
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Review from Karen S (Daughter of Client) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this company enough. They look after my mother who has Dementia. They are courteous and treat my mother with respect. The service the carers supply is brilliant. They also transport my mother to her daycare during the week. We could not manage without their help and support.
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Review from L B (Wife of Client) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was apprehensive about having carers for my husband who has Alzheimer's. The manager visited and put my mind at rest. I can not express highly enough the care and respect that the carers give to my husband. They are punctual and full of joy when they arrive. I would 100% recommend Amicus. Thank you
for your help and kindness.
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Review from John K (Husband of Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Each and every one of the Amicus Carers has to be described as being lovely, caring human beings. When I hear of some of the verbal abuse, they put up with it makes me very angry. I do wonder if those guilty actually deserve the level of help and kindness provided by these ladies. Nothing is too much
trouble and they are all very welcome in our home
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Review from V S (Wife of Client) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to write a review for Amicus. We have always found them to be endlessly cheerful and positive and to show respect and understanding to my husband. I have absolutely no hesitation in recommending them.
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Review from Phil C (Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers show patience. They are kind, thoughtful and always asking about my needs. Always smile and make me laugh and feel as normal as I can be. The staff are polite and understanding. I feel very happy and treat me with respect as I do show the same to them. Long may it continue.
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Review from C T (Client) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Amicus to supply care services for several months and have nothing but considerable praise for the quality of their work. All the different staff that have attended me are most capable, experienced, thoughtful, bright, and also very pleasant people. I enjoyed them coming to see me, apart
from their expertise in caring for me. Well done to all the Amicus team!
At present my health condition has improved such that, for the time being, I can care for myself. But my cancer condition is such that I will, sometime in the perhaps not too distant future, need far more care than I have received to date. When that time comes, I shall approach Amicus for care as a first priority.
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Review from Diane S (Wife of Client) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Until recently we had no experience of carers, and always being independent, we were alien as to what to expect. The occupational therapist at the hospital demanded a minimum of 12 hours of care per day, which everyone we contacted said was far in access of anything they could do and being aware of
my husband's needs.
So we did some detective work and alphabetically found the holy grail aka Amicus Homecare Ltd.
I am not being patronising when I/we say that this company is flawless and are excellent. Obviously clients and family may look for little blips in the service, when reading reviews... But... we can't find anything to fault.
No matter how cloudy the day, when we hear the keys in the lock, we are greeted with sunshine.
Thanks to each and every member of the team at Amicus for the kindness, care and predominantly for eliminating so much of our stress and worry.
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Review from David F (Son of Client) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with level of care my father receives. Friendly, capable staff with great timekeeping and reliability. My father is comfortable with them and is thriving at 93. When he recently had a fall, the carer came for me immediately and had already called an ambulance.
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Review from A W (Wife of Client) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The hospital recommended my husband have a bed downstairs. At the time, we invited Amicus Homecare to assist with getting my husband washed, dressed and put to bed in the evening. We couldn't have wished for better cooperation and help. Very patient staff.
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Review from Veronica M (Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been looked after by Amicus Homecare Ltd for over a year now and I am very happy with the standard of care I receive. I find the staff attentive caring and very kind they are led by an excellent management team who listen to me and adapt my care plan accordingly. My needs change almost daily
and I find Amicus very flexible in adapting to those changes. The manager visits me regularly and discusses options with me so I am always kept informed. Amicus is the way forward for me Thank you everyone.
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Review from P G (Son of Client) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care visits of Amicus. Not only have they looked after my father every day, but on a couple of occasions, they have helped him in emergencies - once when they spotted small behavioural changes which gave me an early indication of an illness (which was then treated successfully),
and the second time when he fell over, and they called an ambulance and looked after him until the paramedics arrived. They have made a huge difference to my father's quality of life and given us all some peace of mind.
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Review from S F (Client) published on 7 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was really impressed with my care. The girls did everything they were supposed to do 99% of the time. They were warm and friendly. Sometimes they were asked to do too much by the office which put too much pressure on them but that rarely showed in their work.
The only reason I didn’t give them
the full 5 stars was due to the new manager, who lied to me twice.
I think the directors should get out to the clients and do 1 day of shifts to see what the carers have to deal with like traffic etc.
The managers are supposed to let you know if there’s a change in your schedule or if the carers are going to be late that rarely happened and I personally asked for my schedule to be sent for the next week, on a Friday but sadly the supervisor didn’t send it until a couple of days later. Again as we all know however hard the agency tried, they just didn’t have enough carers.
I would like to thank them for their wonderful work and care and would highly recommend them.
Reply from Axel Oester, Operations Director at Amicus Homecare LtdThank you for taking the time to write a review. The team is grateful for the overall score you gave us (5 out of 5 in three of the 5 areas and 4 in another) and for the several positive points you raised about our service such as the fact you were "impressed with my care." I'm sorry you felt let down in other areas in particular the miscommunication between you and our prospective manager. As you know he contacted you the next day to explain the reasons for the miscommunication. We've also taken on board your comments about being notified more quickly about changes to schedules and we're making improvements. We welcome any further input you'd like to make and are happy to discuss this further in person.
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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Amicus Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Amicus Homecare Ltd is calculated as follows: ( (75 Excellents x 5) + (9 Goods x 4) ) ÷ 84 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Amicus Homecare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Rachel

Rachel Suttie

Job Title: Registered Manager Joined: 2012

Rachel is responsible for all aspects of the day to day operation of Amicus Homecare.


Her role includes care planning, managing staff teams and ensuring that the quality of our service meets national care standards.

Vivien

Vivien Price

Job Title: Office Manager Joined: 2013

Vivien's role is to support the manager, staff and our clients with administrative tasks to ensure the smooth and efficient running of our homecare service.

Frequently Asked Questions about Amicus Homecare Ltd

What Type of Services does Amicus Homecare Ltd offer?

Amicus Homecare Ltd offers Home Care.

How many Carers does Amicus Homecare Ltd employ?

Amicus Homecare Ltd employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Amicus Homecare Ltd to verify any information. View our terms and conditions. Amicus Homecare Ltd has an Enhanced Service - more info.