Golden Services Care Ltd

11a Mill Street, Wantage OX12 9AB

Golden Services Care provides a full portfolio of person-centred care services for older people in Wantage.

Personal care, dementia care and end of life care services are offered by Golden Services Care to people in Oxfordshire.

Staff are specially selected for their compassion and ability and are vigorously checked and vetted. They are then put through an extensive training programme.

The respect and dignity of the individual are at the centre of everything staff do.

Owner : Golden Services Care Ltd

Person in charge: Patricia Morgan (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 37

Services Offered: Adult Care (18+)

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Shopping Service / Errands

Latest Care Quality Commission* Report on Golden Services Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Golden Services Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Golden Services Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.967 for Golden Services Care Ltd is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Golden Services Care Ltd is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Golden Services Care Ltd has a Review Score of 10 (9.967) from 5 Reviews

Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Golden Services Care Ltd?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Golden Services Care Ltd

  • Client / Service User
    3
  • Daughter of Client/Service User
    1
  • Wife of Client/Service User
    1

I have found the girls that I have as carers have been most helpful when I have needed support, when I get frustrated because I find that I am not able to do something.

How likely would you be to recommend Golden Services Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

All round excellent care. Go above and beyond to help and support.

How likely would you be to recommend Golden Services Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Golden Services have provided excellent care for my elderly and disabled father. The carer is extremely hard working, efficient and compassionate. She also has a great sense of fun and can get my dad into a positive frame of mind each morning. I am absolutely delighted with the quality of the care given - and so is my father.

How likely would you be to recommend Golden Services Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The care my husband receives from Golden Services Care Ltd is excellent. He is treated as an individual person, with great dignity. His carer understands his disability and needs and provides the exact care he requires with calm efficiency. Although Golden Services Care Ltd have only been looking after him for the past six months he has made really good progress.

With his previous care company he was very quiet and withdrawn but he has now been helped greatly by the fact that his carer has time to listen and chat with him. It has also helped that he has one main carer on a permanent basis whom he has got to know well and trust rather than him not knowing who will be turning up on a daily basis. I know I can safely go out to work in the knowledge that he is being well cared for.

How likely would you be to recommend Golden Services Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am very happy with the service I receive from Golden Services Care Ltd and have been pleased with their care over the past few years. They are pleasant, efficient and helpful. I quite look forward to my weekly bath. They are also helpful with housework etc... I am most grateful for their assistance. Thank you.

How likely would you be to recommend Golden Services Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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Extremely UNLIKELY

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Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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