Golden Services Care

I am quite happy with the care I receive and so for have had nothing to complain about.

I would prefer earlier visit. Not after 10.00 am or before 5.30 pm. Always check my medication tablets etc. if needed to be updated from chemist or shopping etc.

This is a very good care company all there carers are polite. Will do what you ask them to do. They all come in correct uniform and they carry out there work with a smile on there face. No complaints from me.

I am a widow in my eighties, and my family has arranged for Golden Care to send someone to visit me twice a week. This is a social call, I don't need help at the moment, though I have done when ill in 2025. The helpers who come are all friendly and sociable and I look forward to their visits. It is helpful to get the rota in advance, so I can organise shopping trips, etc. In all I am very satisfied with the service.

Very caring and helpful.

Golden services has been really attentive and taken the time to get to know their client. The carers go the extra mile for example bringing in hair curlers from home to make her feel special and cared for. They are responsive in an emergency and seem to care about their clients.

The carers are always very pleasant and really look after their client well. If there is ever a concern, I am contacted and made aware of it. They are all very caring and often go the extra mile.

There was never any real issue with the care provided upon which we relied for so long. The team are all really helpful, attentive, and alert to any changes which helped settle our minds and not have to worry about our parents care.

If I say that I look forward to the visits from my carers will give you a good idea of how I feel. They are friendly but also professional and efficient. I am always pleased when I can do things for myself (they make me feel sae). I have never felt that I am losing my dignity. I know that it can't be helped, you have many people to visit but as I am frequently up between 6.30-7.30 it ins't easy to wait until sometimes 10.00 especially as the mornings are getting lighter!

Any issues were delt with straight away.

All the carers who visit me are well-trained, friendly and supportive. I enjoy their company, especially as they are the only people I see all day. They also assist me with light chores, and occasionally accompany me on visits to the surgery and the shops.

An absolutely great service. The staff who work in the office are always friendly, helpful and offered a reliable service to my mum. You can't go wrong using Golden Services Care. It does what it says in their branding.

Carers have been thoughtful and understanding of my brother's needs.

And she has been provided with pleasant and often outstanding attention from the carers assigned to cleaning and general help.

Most are fine but I don't like having my evening meal at 4.15 pm, can you please stop doing it by putting 5 pm to 6 pm etc on my sheet and changing on the carer's phone. Overall, I am satisfied with Golden Services Care.

When rating any care provider the principle measure should be on the standard of care provided, with Golden Services we have always had an excellent professional level of service. They are able to quickly adapt to changing circumstances and the daily changes in the condition/feelings of my mother and in both cases, they have adapted quickly and with no reduction in service levels. Excellent communications, easily contactable at any time and support from the backroom team has made our experience difficult to beat.

Good, reliable, professional and friendly service.

Excellent, very caring. I wish everybody could be as kind as them.

Thank you for being there to allow me to live my life as I would wish.

This is the first time I have had to experience care from a care home. When I arrived home on October 4th 2022 at lunchtime, from then on for four and a half weeks I had early morning-lunch time calls. I found the service excellent. Staff, management and value for money are very good.