Caremark Ealing

184 Acton Lane, Park Royal, London NW10 7NH
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9.3 9 Reviews
  • Caremark Ealing, London
Caremark Ealing provides quality home care services in people's own homes.

Home care services include assistance with personal care (showering, dressing, going to the toilet, getting out of bed), help with household tasks, assistance getting to medical and social appointments etc.

Caring, trained home care staff treat people requiring care with dignity and respect.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care

Good to Know

Group/Owner

Person in charge

  • Moni Fasesin (Care Manager)

Caremark Ealing Reviews (9)

9.3

Caremark Ealing has a Review Score of 9.3 (9.281) out of 10, based on 9 reviews in the last 2 years. Over all time Caremark Ealing has 9 reviews.

Overall Experience

  • 5
  • 3
  • 1
  • 0
  • 0

Date Published

9
9
9
9
0

Review from E P (Mother of Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter really enjoys having carers coming to be with her and the activities. She also appreciated the 1-2-1 attention.
I would not have managed. My family appreciates being able to access the services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sam M (Daughter of Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has various carers to feed him in the 'PEG' feeding tube. They come 3 times a day to feed my dad. They are always polite, prompt and courteous. They talk to my dad to let him know what they are doing. They also tidy away everything they have used.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N I (Daughter of Client) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The supervisors are very helpful & supportive. Caremark is accessible when you contact them.
However, to ensure continuity of care, there needs to be regular staff/carers able to commit to designated clients. This also helps the person being cared for & eases any anxiety, especially in regards to personal
care.

Reply from Debo Adetayo, Deputy Care Manager. at Caremark Ealing

Many thanks for your feedback. We're pleased to hear that you find our supervisors helpful and supportive, and that you've found Caremark accessible when needed.We also appreciate your comments regarding continuity of care. We fully understand how important it is to have regular carers working with designated clients, especially when it comes to personal care and building trust. This is something we are actively working to improve, and your feedback reinforces our commitment to ensuring a more consistent and reassuring experience for those we support.Thank you again for sharing your experience and helping us grow.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S T (Daughter of Client) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional main carer who takes great care to provide a wonderful service to my mum.

Reply from Debo, Deputy Care Manager. at Caremark Ealing

Thank you so much for your kind words and lovely feedback. We're truly delighted to hear that your mum is receiving exceptional care and support from her main carer.We will make sure to pass your comments along to the carer, -she'll be so pleased to know her efforts are appreciated. It means a great deal to us to know that our service is making a positive difference in your mum's life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R T (Husband of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to say that I have found Caremark a very pleasant company, with good & pleasant staff, polite and professional and adaptable to time changes when needed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P S (Client) assisted by family/friend published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Caremark since mid-January 2025. The carers are always punctual, professional and provide excellent support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen B (Sister of Client) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers look after my sister very well in personal care and very friendly to her makes her food every day always what does well for her goes out of her way very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Mother of Client) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are friendly and polite.
They treat my son with respect and we are happy with Caremark.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Iqra B (Mother of Client) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Caremark has been very good. We are more than 3 years with this agency. This company is very approchable and listen to all our concerns. Dealing with the oddice or admin staff is a breeze, nothing is too much trouble and we have nothing but good to say.
The carer come across as very
compassionate and caring. The carer are attentive and addressing the needs of my son. They put their whole effort to help us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.281)

Overview of Review Score

The Review Score of 9.3 (9.281) out of 10 for Caremark Ealing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for Caremark Ealing is calculated as follows: ( (30 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 52 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Ealing is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (10)

Francis Abiodun

Francis Abiodun Fasesin

Job Title: Managing Director

Francis holds a degree in pharmacy and is a member of the Royal Pharmaceutical Society of Great Britain and a practising community pharmacist before establishing Caremark Ealing. He also holds a Master’s degree in Business Administration.

Moni

Moni Fasesin

Job Title: Registered Care Manager

Moni worked at the Department of Child Health of The Royal Free Hospital as Special Educational Needs and Community Paediatric Service Coordinator, Hampstead, London, from where she resigned in April 2013 to take up the Care Manager role at Caremark Ealing. Before that, she was a Health Care Assistant at the same hospital between 1993 and 1997. She holds a bachelor’s degree in Health and Social Care and a Certificate in Managing Care from the Open University.


She is also a volunteer community coach for Home Start Barnet supporting families in the London Borough of Barnet.

Felix

Felix Fasesin

Job Title: Care Coordinator

Felix, our first coordinator, holds a Master’s degree in Chemical Engineering from the University of Bath, Bath, United Kingdom.

Adebowale

Adebowale Adetayo

Job Title: Deputy Care Manager

Adebowale is a graduate of Accounting and Finance. We are confident that he would bring his experience to bear on his new role within the team.

Aderonke

Aderonke Oyetoro

Job Title: Recruitment and Compliance Coordinator

Bio coming soon…

Marlene

Marlene Morris

Job Title: Field Care Supervisor

Bio coming soon…

Sarab

Sarab Al-Quraishi

Job Title: Field Care Supervisor

Sarab joined Caremark as a care and support worker and has been hard-working and dedicated to her customers. She then progressed to a senior role as a field care supervisor. Sarab has been working as a public interpreter for years, supporting non-English-speaking families.

Angila

Angila Basnet

Job Title: Field Care Supervisor

Bio coming soon…

Michael

Michael Balogun

Job Title: Care Coordinator

Bio coming soon...

Olugbenga

Olugbenga Diji

Job Title: Care Coordinator

Bio coming soon...

Frequently Asked Questions about Caremark Ealing

What Type of Services does Caremark Ealing offer?

Caremark Ealing offers Home Care.

How many Carers does Caremark Ealing employ?

Caremark Ealing employs 117 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Ealing to verify any information. View our terms and conditions. Caremark Ealing has an Enhanced Service - more info.