Swansea Bay Home Care Services Ltd Reviews (3)
Swansea Bay Home Care Services Ltd has a Review Score of 6.5 (6.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Swansea Bay Home Care Services Ltd has 3 reviews.
5.0 out of 5
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
1.0 out of 5
I have had no contact with any other care companies, so I am not sure whether my experience is typical of the sort of difficulties encountered with caring for individuals with dementia issues. I am aware that caring for the elderly is not an easy task, but I feel disappointed that my clearly articulated concerns were not taken seriously or addressed by management. As stated, this is a personal view and may not be representative of the general level of care provided by Swansea Bay Home Care Services.
We are sorry to hear that you felt your concerns were not fully addressed by management. Your feedback will be taken seriously and will be looked at by our quality assurance.
Providing high-quality person-centred care is a priority to us and our training and development needs are reviewed continually to ensure we provide the best support to our service users.
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
5.0 out of 5
They provided my Aunt with more than adequate care, always showing concern for her welfare and always eager and willing to help with any out of the ordinary
requests from me as her next of kin.
The
have been giving me the relevant support.
My Aunt was a client of theirs for more than two years and they helped make her life easier and more comfortable during that time.
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Overview of Review Score
The Review Score of 6.5 (6.500) out of 10 for Swansea Bay Home Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 3.5 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.500 for Swansea Bay Home Care Services Ltd is calculated as follows: ( (6 Excellents x 5) + (2 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 12 Ratings = 3.5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)
The 5 points relating to the number of Positive Reviews for Swansea Bay Home Care Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.