AM2PM Quality Care Ltd

7 Eastgate, Banstead SM7 1RN
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10 29 Reviews
  • AM2PM Quality Care Ltd, Banstead
AM2PM Quality Care recruits care staff who are passionate about making a difference in the quality of life of the client.

The company strongly believe in the culture of having happy care workers who can always try their best to keep clients happy and make sure an excellent quality of care is always being delivered.

Home care services are offered to older people so they can live independently at home for as long as possible.

Person-centred care ranges from personal care to hospital discharge and respite services.

Care workers are also able to help clients get out into the community for day trips or to get shopping with them, and other tasks.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care
  • Alcohol / Drug Misuse

Good to Know

Owner

  • AM2PM Quality Care Ltd

Person in charge

  • Anand Duddella (Director)

AM2PM Quality Care Ltd Reviews (29)

Total of 29, showing 1-20
10

AM2PM Quality Care Ltd has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time AM2PM Quality Care Ltd has 29 reviews.

Overall Experience

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Date Published

29
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Review from Joyce W (Wife of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband requested male carers and they were excellent.
They were on time, caring and careful. What helped my husband a lot was that they engaged him in conversation particularly about cricket, which he enjoys.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you so much for your kind words and for taking the time to share your experience.We are truly pleased to hear that your husband felt well supported by our male carers. It's heartening to know that their punctuality, attentiveness, and genuine care made a positive difference. We're especially glad that engaging him in conversations about cricket brought comfort and enjoyment - we always strive to provide person-centred care that respects individual interests.Your feedback is greatly appreciated and will be shared with the team.

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Review from Helen H (Daughter of Client) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by AM2PM for six months now and I can highly recommend all of the carers in their team. She has three visits a day.
The carer team has been of huge benefit and support to my mum who had her third fall and was in rehab for a month last year. She has since been diagnosed
with Parkinson's so her mobility is impaired. They help her with getting washed, dressed and light meals, getting ready for bed etc.
We recently had a week holiday respite and the agency added a visit to provide a hot meal for my mum.
The agency are good at informing us if a carer will be late.
My mother lives with me in a granny flat in our grounds. It was a concern how all this might work but it has been seamless and invaluable and I highly recommend AM2PM.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you so much for your thoughtful and heartfelt testimonial. We are truly grateful for your kind words and the trust you have placed in AM2PM to support your mother's care.It has been a privilege for our team to be part of her care journey, especially as she adjusts to the challenges of Parkinson's. We're pleased to hear that the continuity and support provided by our carers have made a positive difference in her daily life and that our efforts to communicate and adapt-such as during your recent holiday-have been helpful to you and your family. Your feedback reinforces our commitment to delivering respectful, compassionate, and consistent care, tailored to each individual's needs. We are delighted that the arrangements have worked seamlessly in your home, and we look forward to continuing to support your mother in the months ahead.

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Review from Andrea D (Wife of Client) published on 13 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were first introduced to AM2PM when my husband was being discharged from hospital late December 2023. They were able to start immediately and supported us until the Local Authority rehab team could attend. After a period of time we needed more support and contacted AM2PM again and never looked back.
They always ensured that my husband had the same team of carers; each of them very special in their own quiet patient way. Always understanding and respectful. Eventually we needed to have overnight care twice a week, again the same carer came each night giving me a chance to sleep. AM2PM were very flexible, helping at very short notice, they were always able to support us. Sadly our situation has changed and we no longer need carers, however I would unhesitatingly employ them again if needed and highly recommend them.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you so much for taking the time to share your kind words and thoughtful feedback. We are truly honoured to have supported you and your husband during such a significant time. It was a privilege for our team to be part of your care journey-from the initial hospital discharge through to the more intensive support later on.We are especially pleased to hear that the continuity of care and the dedication of our staff made a meaningful difference. Your appreciation for their quiet patience, respect, and flexibility means a great deal to us. Providing consistent, person-centred care is at the heart of what we do, and your words affirm the importance of that commitment.While we are saddened that your circumstances have changed, please know that we are here should you ever need our support again in the future. Thank you once again for your heartfelt recommendation truly means the world to our entire team.

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Review from David P (Son of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My blind step mother sadly lost her son and then my father in the last 2 years. She was having terrible trouble overcoming the grief and her mental and physical health had deteriorated greatly. She ended up being taken to hospital. On her release we found AM2PM on a google search and they set up a care
package within 12 hours. Since then we have tweaked the plan on several occasions, firstly increasing the time spent and then setting up a companionship package. This has been seamless and AM2PM have been very accommodating even when my step mother decided to go on holiday at short notice, they stopped and reintroduced the package without any quibble. The staff are all so very accommodating and flexible and friendly. Nothing is too much for them. I would highly recommend them to anyone who wants to entrust their loved ones care in someone else for whatever reason. Her physical and mental health has really improved immeasurably since AM2PM have become involved a real godsend.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you so much for your heartfelt words and for taking the time to share your experience with AM2PM.we feel privileged to have been able to support her through such a difficult time.It means a great deal to us to know that our care and companionship have made a positive difference in her life and well-being. We're especially grateful for your kind recognition of our team's flexibility, responsiveness, and compassion-qualities we strive to uphold every day.Your recommendation is not only deeply appreciated, but also inspires us to continue delivering care that is personal, respectful, and truly centered around the needs of those we support. Please don't hesitate to reach out at any time if there is anything more we can do.

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Review from D C (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care you all gave to my mum was outstanding. Particularly two ladies. They were so caring and patient with her and we know she could be difficult at times. All the carers who looked after her need to be commended. You, and your company, made her life happier and my life so much easier. Thank
you.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you very much for your kind words of encouragement. I am sure all of my colleagues would be very happy to receive your feedback.

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Review from Nadia P (Daughter of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AM2PM Has been caring for my mother who has Alzheimer's for the past two years. Not only have they provided consistent quality care for her, but they have also provided consideration and accommodation for our family. The care giver's work tirelessly during challenging moments with regard to my mother's
care, and always ensure a safe and consistent positive outcome for her.
We are tremendously grateful to the AM2PM team. It is such a well-organized and dedicated company with high standards of wonderful caregivers. As my mother's disease progresses, we have seen her daily quality of life remain stable, safe, and well cared for with her live-in caregiver. We are deeply grateful to see what time remains of her life, spent with dignity and love.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you so much for your encouraging words. I am sure our team would be very happy to receive the feedback.

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Review from N M (Son of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you and the team that have supported both my Mum and Dad over the years.
My sister and I cannot thank you all enough the support your team has given my parents and my sister and I is second to none.
From the bottom of our hearts we cannot thank you enough.
I would be remiss
if I didn't mention one man. The bond he has with my Dad is brilliant his care and patience with Dad during his grumpy times has been fantastic. Although Dad's illness getting worse has at times been challenging his positive happy approach has been such a help to both my father and me and my sister.
Again thank you to you and your wonderful team. Please pass on my and my sisters thanks for all the help they have given my parents a us over the years.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you very much for your kind words. I am sure all our staff would be delighted to read your feedback which gives us the strength to work harder and provide the best possible care

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Review from J R (Daughter of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care that you provide my mother. It gives us the reassurance that she can continue to live happily where she is at the moment. The staff are kind and helpful and inform us if there are any concerns.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you for your kind words and feedback. I am sure all care workers would be delighted to receive your feedback.

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Review from C T (Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have good things to say about AM2PM. Throughout the year on numerous occasions, I have called the office to change my hours for different appointments. They are very understanding and they always make the necessary changes. To date, I have never missed an appointment and I have been with AM2PM
for over 5 years.
When I was admitted to hospital AM2PM cancelled my calls. When I was being discharged they were in touch with the hospital to make sure when returning home that I had my usual support the next day.
The carers themselves are very friendly and supportive, so it is very easy to get along with them. So very happy to recommend AM2PM.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you very much for your kind and encouraging words. I am sure our carers would be delighted to receive the feedback.

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Review from Anup S (Son of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to share my experience with AM2PM, who has provided exceptional service in caring for my Mum. From the very beginning, their team has demonstrated an extremely professional approach while offering support that feels genuinely compassionate.
What stands out the most is how they treat
my Mum as part of their family. Their dedication to understanding and addressing her needs has made a significant difference in her quality of life. The staff are not only skilled but also incredibly caring, ensuring that she feels valued and respected at all times.
I would strongly recommend AM2PM's services to anyone in need of support for their loved ones. They truly excel in creating a nurturing environment and have gone above and beyond to ensure my Mum receives the best care possible. Thank you, AM2PM, for your outstanding service!
Unfortunately, I can only give 5 Stars, if they had an option I would have given 10 Stars.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you for your encouraging words. I am sure our care workers would be delighted to receive your feedback. We are always happy to help.

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Review from Amber G (Son of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent and back-office support was timely. My father required help with day-to-day activities like showering and daily exercise routine which the team helped with patience. The carers are very professional and undertake their duties very well.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you, Amber, for your kind, supportive words. We will pass this information on to carers, who would be delighted to know about your feedback.

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Review from Sue (Daughter of Client) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was worried at first about carers coming into the home to look after my very sick father however I need not have worried. All the carers that came to look after him, sometimes up to four times a day, treated him with dignity, kindness, and respect. He was able to build up a rapport with them and because
of this, I was happy to trust them to look after him. I must admit, it took a while to establish a routine, and sometimes the times varied quite a bit but once that was sorted out it all ran smoothly.

Reply from Anand Duddella, Owner at AM2PM Quality Care Ltd

Thank you very much for your kind words and feedback. We will try our best to improve on areas we have received 3 stars. As always please always email us for a quick response.

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Review from David F (Son of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent, thank you! Back-office support was a bit lacklustre at times, probably this was a function of the lockdown with people working at home/sick etc. So overall it was a very good experience.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you very much for your encouraging words. We would take your feedback regarding the back office and look at ways to improve our service.

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Review from D A (Son of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers dealing daily with my Mother could not be kinder or more efficient. Their attention to detail is outstanding and they really take great care of and with my Mother. I could not ask for more from them. It is a great weight off my mind, knowing that they are helping my Mother. Theirs is a difficult
and skilled job and they do it brilliantly. We really appreciate it. My dealings with the office have also been excellent: very responsive and proactive staff.

Reply from Anand Duddella, Owner at AM2PM Quality Care Ltd

Thank you very much for your kind and encouraging feedback. I am sure the team would be really happy to read your feedback.

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Review from Donna (Daughter of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to write a thank you to all the ladies that looked after mum before she went to hospice.
I know that sometimes all that is done is overlooked because of grief so before that kicks in I just wanted to express my thanks from me and my family for all the care mum
received at home.
Thank
you seems very little but all who just chatted to mum ‘normally’ about their day etc whilst taking care of her that was so appreciated.

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Review from Lucy J (Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always respectful, very courteous and sensitive to my needs and wishes.
They always treat me with dignity and communicate with me effectively. The staff that work in the office are very friendly and approachable.

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Review from Deborah B (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AM to PM care looked after my mum for approx 4 years and the last couple of years of her life and I think it was only the support of them which prolonged her life a little longer. All of the carers that visited my mum daily were exceptional, my mum was a very difficult client and they were able to work
with her through all her dramas and difficulties. At times my mum's needs were so high I felt sorry for the agency but they always rose to the challenging changes in my mother’s circumstances. I have to particularly highlight the support that I received from the management team they were able to not only update me constantly on my mum's care but also give me advice on the care act, my mum's rights and things that I might need to claim for or be mindful off. Without that support I think I might of had a breakdown - it’s not easy having a sick and elderly mum. I just want to thank all the staff from the bottom of my heart and hope that when the time comes I will have the same exceptional care.

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Review from F C (Wife of Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are brilliant. The two regular carers are outstanding. My husband is extremely lucky to have such caring carers.

Reply from Anand Duddella at AM2PM Quality Care Ltd

Thank you very much for your valuable feedback and it means a lot for our team.

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Review from Penny P (Wife of Client) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer provided was a night sitter. They were reliable, competent and kind, providing support to me, (the wife), as well as to the client.

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Review from M B (Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My two daughters realised that I was not managing my life at all well so they recruited the help of Am2Pm Quality Care which has been a real benefit to me. Am2Pm has been caring for me now over the past six to eight months. I now know that I can expect a thorough wash in the mornings including the application
of medical cream to my legs, followed by a simple breakfast of my choice and my morning medication pills, all these tasks are done by a cheerful carer. The evening call although shorter is equally efficient involving microwaving a ready-made frozen meal. All very satisfactory.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for AM2PM Quality Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for AM2PM Quality Care Ltd is calculated as follows: ( (64 Excellents x 5) + (1 Goods x 4) ) ÷ 65 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AM2PM Quality Care Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about AM2PM Quality Care Ltd

What Type of Services does AM2PM Quality Care Ltd offer?

AM2PM Quality Care Ltd offers Home Care.

How many Carers does AM2PM Quality Care Ltd employ?

AM2PM Quality Care Ltd employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AM2PM Quality Care Ltd to verify any information. View our terms and conditions. AM2PM Quality Care Ltd has an Enhanced Service - more info.