AM2PM Quality Care Ltd

7 Eastgate, Banstead SM7 1RN
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10 29 Reviews
  • AM2PM Quality Care Ltd, Banstead
AM2PM Quality Care recruits care staff who are passionate about making a difference in the quality of life of the client.

The company strongly believe in the culture of having happy care workers who can always try their best to keep clients happy and make sure an excellent quality of care is always being delivered.

Home care services are offered to older people so they can live independently at home for as long as possible.

Person-centred care ranges from personal care to hospital discharge and respite services.

Care workers are also able to help clients get out into the community for day trips or to get shopping with them, and other tasks.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship
  • Laundry Service

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care
  • Alcohol / Drug Misuse

Good to Know

Owner

  • AM2PM Quality Care Ltd

Person in charge

  • Anand Duddella (Director)

AM2PM Quality Care Ltd Reviews (29)

Total of 29, showing 21-29
10

AM2PM Quality Care Ltd has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time AM2PM Quality Care Ltd has 29 reviews.

Overall Experience

  • 26
  • 3
  • 0
  • 0
  • 0

Date Published

29
7
11
11
18

Review from Annabelle M (Daughter of Client) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a difficult client to care for as he was beginning to lose his mental capacity and occasionally drinking heavily. Some days he was all there and welcomed the carer in, other days he was disgustingly rude. Both carers saw the nicer side of him and very much helped him in the few weeks they
were there. The first carer especially understood my dad and knew if he pushed him he would only make things worse. He was a brilliant reader of my dad which is incredibly hard to do even myself having known him for 30 years!! I am very happy with the agency's persistent efforts to keep trying to gain access to dad's house to provide care in his final days before hospital despite dad refusing entry. They went above and beyond their duty as a care company that had verbally been fired and would not rest until dad was safe. I’m very grateful to them for assisting me as much as possible and making helpful suggestions such as offering a house clean and laundry overhaul while he is in hospital.

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Review from Lyn B (Daughter of Client) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the professional, competent and caring staff who looked after my Mother. They were courteous and kind to not just my Mother but to me and my sister when we were there at the same time. Their medical knowledge was excellent and it was their concern which meant we called the out of
hours District Nurse who on arrival confirmed that the carers were absolutely correct in their assessment of my Mother's immediate medical needs. We would not hesitate to use their services again.

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Review from Maryann C (Partner of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is getting very good quality care from this company.
The carers are very good, polite, gentle and respectful. They know how to handle my partner and absolutely they know what to do. I can't thank them enough for how they are helping me to look after him, even though it's their job to do
it, but I appreciate what they are doing for us.
Especially one particular lady. She is the nicest person I ever talked to, very responsive and she will give you the help as she can. Thank you very much.
I highly recommend this company to look after your loved ones.
Thank you very much and for the whole team of Am2Pm, God bless.

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Review from Kelly O (Daughter of Client) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and I were lucky enough to receive help from Am2Pm to assist with Mum who is dying of lung cancer. We only used them for 10 days, as she has now been moved to a hospice but each carer that visited us was faultless. We saw about 6 and they were all friendly, professional, compassionate and kind.
It felt like friends popping in to help a bit. Not clinical or rushed and each one respected the wishes of our whole family. Sometimes if Mum was sleeping, they would just stay and chat a bit, when they could have just as easily left as there was nothing for them to do.
Even when I was stressed and snappy, they were gentle and understanding.
Can't thank them enough.

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Review from Julie M (Daughter of Client) published on 30 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for by the manager and her team since May this year. They have been extremely conscious, efficient and always keeping me in the picture as I live in Devon. The manager is always in hand 24 hours a day and we couldn't ask for more. The carers have been excellent with my dad who,
can be, difficult at times. Thank you so much to the manager and team.

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Review from Elizabeth G (Daughter-in-law of Client) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. The owner keeps in constant contact with me over my mother in law's care. In fact, all the staff go over and above their duties.
I would recommend them highly.

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Review from Indra S (Daughter of Client) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found both the management and care staff working with my father to be professional, polite, friendly and supportive. I would definitely recommend this care agency and would not hesitate to use them again if needed. The whole family felt confident when staff attended my father and were kept informed
during his last days with us.
Thank you Am2Pm Quality Care. We were left with the feeling that you did really care about my dad.
(We used the agency through the "fast track process" so I am not aware of what the charges are.)

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Review from Greg F F (Client) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with AM2PM Quality Care, the Director/Manager and all my carers who support me the best way I like to be supported. They treat me well and respect my choices and decisions. It only takes 1 phone call and they are there ready to assist me. I enjoy my day trips, they've taken me to the
Emirates Stadium as I'm a big Arsenal fan, Kingston, Hertfordshire, and my weekly swimming at The London Aquatics Centre to name a few.

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Review from Patricia H (Daughter of Client) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care from Am2Pm Quality Care Ltd since the end of April 2018. In the short time the care company has been with mum all the family have seen a huge change in her. She has been more relaxed and happy. She is well cared for always clean and tidy. The Carers are very polite to mum,
always chatting to her and letting her know what they are doing. They take great care in hoisting and showering her making sure she feels safe at all times. I feel I can always ring and talk to the director. She will ring mum often to ask her if everything is ok.
My mum is nearly 96 years old and is very happy with the care she is receiving.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for AM2PM Quality Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for AM2PM Quality Care Ltd is calculated as follows: ( (64 Excellents x 5) + (1 Goods x 4) ) ÷ 65 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AM2PM Quality Care Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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