AM2PM Quality Care Ltd

Thank you seems very little but all who just chatted to mum ‘normally’ about their day etc whilst taking care of her that was so appreciated.

They always treat me with dignity and communicate with me effectively. The staff that work in the office are very friendly and approachable.

AM to PM care looked after my mum for approx 4 years and the last couple of years of her life and I think it was only the support of them which prolonged her life a little longer. All of the carers that visited my mum daily were exceptional, my mum was a very difficult client and they were able to work with her through all her dramas and difficulties. At times my mum's needs were so high I felt sorry for the agency but they always rose to the challenging changes in my mother’s circumstances. I have to particularly highlight the support that I received from the management team they were able to not only update me constantly on my mum's care but also give me advice on the care act, my mum's rights and things that I might need to claim for or be mindful off. Without that support I think I might of had a breakdown - it’s not easy having a sick and elderly mum. I just want to thank all the staff from the bottom of my heart and hope that when the time comes I will have the same exceptional care.

All the carers are brilliant. The two regular carers are outstanding. My husband is extremely lucky to have such caring carers.

The carer provided was a night sitter. They were reliable, competent and kind, providing support to me, (the wife), as well as to the client.

My two daughters realised that I was not managing my life at all well so they recruited the help of Am2Pm Quality Care which has been a real benefit to me. Am2Pm has been caring for me now over the past six to eight months. I now know that I can expect a thorough wash in the mornings including the application of medical cream to my legs, followed by a simple breakfast of my choice and my morning medication pills, all these tasks are done by a cheerful carer. The evening call although shorter is equally efficient involving microwaving a ready-made frozen meal. All very satisfactory.

My dad was a difficult client to care for as he was beginning to lose his mental capacity and occasionally drinking heavily. Some days he was all there and welcomed the carer in, other days he was disgustingly rude. Both carers saw the nicer side of him and very much helped him in the few weeks they were there. The first carer especially understood my dad and knew if he pushed him he would only make things worse. He was a brilliant reader of my dad which is incredibly hard to do even myself having known him for 30 years!! I am very happy with the agency's persistent efforts to keep trying to gain access to dad's house to provide care in his final days before hospital despite dad refusing entry. They went above and beyond their duty as a care company that had verbally been fired and would not rest until dad was safe. I’m very grateful to them for assisting me as much as possible and making helpful suggestions such as offering a house clean and laundry overhaul while he is in hospital.

I am delighted with the professional, competent and caring staff who looked after my Mother. They were courteous and kind to not just my Mother but to me and my sister when we were there at the same time. Their medical knowledge was excellent and it was their concern which meant we called the out of hours District Nurse who on arrival confirmed that the carers were absolutely correct in their assessment of my Mother's immediate medical needs. We would not hesitate to use their services again.

Thank you very much and for the whole team of Am2Pm, God bless.

Can't thank them enough.

My father has been cared for by the manager and her team since May this year. They have been extremely conscious, efficient and always keeping me in the picture as I live in Devon. The manager is always in hand 24 hours a day and we couldn't ask for more. The carers have been excellent with my dad who, can be, difficult at times. Thank you so much to the manager and team.

I would recommend them highly.

(We used the agency through the "fast track process" so I am not aware of what the charges are.)

I am so happy with AM2PM Quality Care, the Director/Manager and all my carers who support me the best way I like to be supported. They treat me well and respect my choices and decisions. It only takes 1 phone call and they are there ready to assist me. I enjoy my day trips, they've taken me to the Emirates Stadium as I'm a big Arsenal fan, Kingston, Hertfordshire, and my weekly swimming at The London Aquatics Centre to name a few.

My mum is nearly 96 years old and is very happy with the care she is receiving.