Hands-On Homecare Reviews (5)
Over all time Hands-On Homecare has 5 reviews.
Review from Elspeth G (Daughter of Client) published on 16 July 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff at Hands-On Homecare provide moral support for the relatives as well as the person they are supporting. The support for my mum was tailored to her needs taking into account her individual preferences. Staff are willing to go the extra mile to provide the best possible service and Mum received
great care and as her needs changed staff stepped up to meet them for both me and my mum. Thank you!
Reply from Catherine Cairns, Registered Manager at Hands-On Homecare
Your mum's care team and I would like to thank you for taking the time to submit such a positive response.
Thank you,
Catherine
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Review from Carole F (Daughter of Client) published on 25 August 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My disabled mother has always been very independent and it was difficult to persuade her to employ a carer. However, she is very happy with the quality of care she is receiving from Hands-on Homecare and I feel reassured that she is getting excellent care in her own home. I would highly recommend Hands-on
Homecare to anyone seeking help in their own home.
Reply from Catherine Cairns, Registered Manager at Hands-On Homecare
Thank you so much for your review. The staff also enjoy supporting your mum. Catherine.
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Review from Joyce F (Daughter of Client) published on 20 May 2019
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care mum has had has been outstanding. The staff have been flexible, knowledgable, patient and understanding. We've never been let down and have confidence that mum's well being is always the priority.
Reply from Catherine Cairns at Hands-On Homecare
Thank you, Joyce, for taking the time to review our service. Hands-On staff report that it is a pleasure to support your mum.
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Review from H S (Daughter of Client) published on 14 May 2019
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Hands-On-Homecare has provided a fantastic service caring for my mother. It is the same carers that my mother has so she knows them well and they know her. They are reliable and punctual and always give my Mum the full time allocated to her. What I have appreciated the most is that Hands-On carers treat
my mother with utmost kindness and humour while always being professional. They are experienced carers and notice everything about her health and wellbeing. When my Mum was ill we could not have coped without them. I can't thank them enough.
Reply from Catherine Cairns at Hands-On Homecare
Thank you for your feedback. It was a privilege for all staff to be involved in your mum's care.
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Review from Agnes H (Friend of Client) published on 31 August 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly and helpful with all my questions regarding the home care services they can provide. Offered me advice and guidance regarding funding if I required. Even if I choose another provider, Hands-On Homecare would be happy to advise me. Really pleased.
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