Goldstar Care Services Ltd

Suite 117, Olympic House, 28-42 Clements Road, Ilford IG1 1BA
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9.5 27 Reviews
  • Goldstar Care Services Ltd, Ilford
Enjoy the comfort of your own home with Goldstar Care Services reliable and professional care staff. They are one of the leading care providers in the UK with ever-growing branches offering visiting care – all with family values at heart.

With an experience of home-based care services for more than 10 years in England, they firmly believe that if you want to stay at home to receive care - you can - regardless of your location or condition. You don’t have to move into a residential care home. They support you to maintain your chosen lifestyle and believe that each customer is unique, with their own individual preferences and needs.

So Goldstar Care Services provide you with the home care and support you want, in exactly the way you require. It is your life and your care, so it must be your way. There are many benefits to get care service at your own home. The main advantage is that the person receiving care can stay in the environment they’re most familiar with. They can be around the people and things they know and love best. Getting used to a new and unfamiliar environment is difficult at the best of times. Coupled with the disruption to routines and lifestyles, such a move can cause significant amounts of distress and not just to the individual – it impacts the whole family.

Goldstar Care Services provides you with a fully managed live in or visiting care service. Unlike an introductory agency, they are fully regulated by the Care Quality Commission. They manage every aspect of your needs for total peace of mind, including regular supervision and ongoing training for their carers.

Their experience, size and scope mean they have an unrivalled network of carers, nurses, social workers and trainers. Every family is different and so this capacity allows Goldstar to be responsive and flexible.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £17.54 – £21
  • Weekly Live-in Care Fees: £1000 – £1200

Require initial assessment fee £50 before signing the contract and start services.

These prices are only a guideline, please contact Goldstar Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Goldstar Care Services Ltd

Person in charge

  • Parita Harrison (Director)

Goldstar Care Services Ltd Reviews (27)

Total of 27, showing 1-20
9.5

Goldstar Care Services Ltd has a Review Score of 9.5 (9.533) out of 10, based on 10 reviews in the last 2 years. Over all time Goldstar Care Services Ltd has 27 reviews.

Overall Experience

  • 21
  • 5
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  • 1

Date Published

27
10
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17

Review from S S (Son of Client) published on 21 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner of Goldstar Agency is always helpful to me in helping to provide the best carers for my mum. She always makes time to discuss with me and listen to my needs.
The staff/carers are kind and patient. Overall, i recommend this agency for care in the client's home.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Thanks for your positive feedback. We are grateful for providing us the opportunity to provide care to your mum. She is really lovely and our team is happy and feel homely.

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Review from A A (Client) published on 21 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff carers, excellent but office help very bad an bad service.
Office staff promise the world but no follow up.
They hang up and put phone down.
Its a shame when owner ran it but it fell apart.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Sorry to hear that on one occasion manager forgot to return your call. Hope you are doing well and still getting good support from the agency and local authority.

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Review from Hugh O (Husband of Client) published on 15 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a good service is provided. The staff are caring, understanding, on time for their appointments.


The support staff in the office are readily available and very helpful.


Any issues are quickly delt with.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Thanks for your positive feedback. We are grateful to have an opportunity to provide care to your loved ones.

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Review from Coral D (Daughter of Client) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the care he received was absolutely amazing, the carers went above and beyond the call of duty. I would highly recommend Gold Star to anyone that needs care in their own home, nothing was ever too much trouble, I will be eternally grateful for their support.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Thanks for your positive feedback. It is a great opportunity to provide care to your father. Our team is quite happy to work with him at present and in coming future.

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Review from Sandra R (Daughter of Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular was amazing with my mum. Very patient, caring and took the time to try to keep mum entertained and well looked after. She was very friendly and it was like having a member of the family care for mum. Mum was very fond of her and they had built a good relationship.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Thanks for your positive feedback. We are pleased to know that one of our care team has done the outstanding work and provided the professional services.

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Review from J H (Husband of Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Goldstar to provide care for my wife for 11 months. The carers always arrived on time with a smile and a friendly good morning. We were very happy with the excellent care they provided and confidentiality knowing we could rely on them arriving on time without fail set both our minds at rest.
On the 3 occasions my wife went into hospital I felt so assured that just one short phone call to Goldstar and they would arrive on time the following morning after discharge the same carers same time. I would highly recommend Golstar for the excellent care and peace of mind they provided to my wife and myself.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Thanks for your positive feedback. We are pleased to know that CH got the services as per required standards and team has done the great job around flexibility and effective communication.

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Review from Kashif R (Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used a carer provided by Gold care twice over few days. We found the carer to be competent, empathetic and professional. We will use this care agency again and recommend its service to others. the management carer were all very helpful and understood our needs.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Thanks for a positive feedback and looking forward to work with again in near future.

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Review from C S (Granddaughter of Client) published on 13 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my grandfather receives from 3 staff members in particular is truly outstanding. At 96 years old, my grandfather feels incredibly comfortable and well looked after by these wonderful carers. They treat him with great respect and kindness, and the level of care they provide is exceptional.
Beyond
simply doing their jobs, they bring warmth and friendship into his daily routine. It feels as though my grandfather has friends visiting him every day, which means the world to our family.
Whenever we've had specific requests or needs they have always been ready to help, showing incredible dedication and flexibility. They have become an integral part of our family, and we are so grateful for their continued support and compassion.
Thank you for everything you d

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Thanks for positive feedback and we are grateful to get this opportunity to work with your grand dad and family. It has been a wonderful experience and our care team is quite happy to provide care to him. Looking forward to work with him for many more years to come!

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Review from Mariana S (Client) published on 6 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere gratitude for the outstanding care and support provided by Gold Star.
It's rare to find a team that not only looks after their clients so well but also genuinely supports their families. Your kindness, empathy, and professionalism have made a world of difference,
and I'm deeply grateful.
Thank you for everything you do.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Thanks for your positive feedback. We are pleased to know that you are happy with our services. Looking forward to work with you in future and make difference in the quality of your life.

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Review from S K (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gold Star are an amazing team of carers. Responsive and caring. We feel very blessed to have such a professional agency look after our Father in his own home. We would certainly recommend Gold Star to any family. They always try to help with anything and are efficient

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Thanks for your positive feedback. We are really grateful to get this opportunity to work with you and your family. Looking forward to work in the coming many more years too.

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Review from Joy R (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldstar has provided a very high standard of care for my mother, and I'm satisfied with their performance. We've had a lot of sudden changes, with hospital trips at short notice and having to take my mother to various specialists, and the manager and her team at Goldstar are always able to accommodate,
no problem is too much for them. They've also got a great network of carers throughout the area, so with other agencies, I had enquired with, they put us on a waiting list while they searched for local carers, but Goldstar had people ready straight away. For a care service provider that offers flexibility, experience and professionalism, I can't fault Goldstar Care Services. Great job!

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Review from Aruna R (Wife of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the Goldstar Care Services easy to approach all staff from Management to Administrators. Service provided by them and their care staff is reliable, professional and their carers adjust to the changing needs of my husband as his disability progresses. The manager of Goldstar listens and discusses
any issues that come up and does her best to make adjustments and come to an amicable solution whenever possible.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

We have worked with this family for the last two years providing care to the person who got Parkinson's. The wife is very professional and approachable if the carer needs any help or information during their shift. The same carer has been working for the last two years and quite attached to the service user and his family. Feeling grateful to have this service user!

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Review from Omer M (Son of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Goldstar for many years and will continue to do so. The management is well-led and responsive to the ever-changing needs of my father who has dementia. The staff are caring and respectful.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

The service user is with dementia and my staff are happy to look after him. He treats staff with respect and family has a very good understanding. We are happy to have this family for the last three years now!

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Review from Ella M (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are very well mannered and responsive to enquiries and care needs of my parents. They are helpful and polite and respect the dignity of their clients when providing care. They provide daily updates on how my parents are. The management are also always responsive and happy to help with any
queries. We as a family are happy as we know that our parents are in good hands.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

We feel fortunate to work with this family and provide live-in care services. The family really understands if we raise any concerns and treat all my carers with respect and love. The elderly couple themselves are very co-operative and treat my carers as their own children. Great family to work with!

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Review from Superna S (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to the Goldstar care services and a special thank you to the carer for all you did for my family. I miss my family terribly and because of COVID haven't been able to visit and help them when they needed me the most due to COVID. So thank you for looking after my Dad
for a short period and my family for three weeks. It has to take great strength of character to help people taking care of themselves and to organize their life essentially when you don't know the family. The carer has been our great support as such a difficult time as we lost our Dad to COVID. She was the strength for the family not only making sure they eat and stay hydrated but also prepared meals which she had never made. Carer made sure each visit she would clean and wipe surfaces and provide feedback to assure me how my family is coping during each visit. Thank you again for being there for the family. God bless and keep you safe.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

We are extremely happy to take this opportunity to provide care to this family who was Covid positive. The carer was treated with respect and recognition for her work. Would like to provide care in the near future if requested.

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Review from Mohammad A (Son of Client) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care team with professionalism, empathy, punctuality and experience. In the testing times for our family, Goldstar Care Services Ltd was there for us with tailor-made and focused care. I am particularly impressed with the manager and deputy manager for their prompt and hands-on approach to solving
issues that may arise. Both have been very approachable throughout the time I have been using their services for my parents since 2019. My hats off to them and I thank them with my deepest respect.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Very nice family and my trained care team is learning more and more every day from the next of kin. We are quite grateful to this family to appreciate and motivate our team on every occasion. The next of kin is always available to support the carers and resolve the issues.

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Review from Dave (Son of Client) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldstar has provided an ideal care package for my mother having discussed her needs in detail beforehand. They have been flexible as the relationship has developed and their communication has been excellent, including a free messaging phone chat group, so that I'm in constant touch with the whole care
team. The carers themselves are reliable and hardworking and my mother has taken to all of them. Goldstar started the care within days of our first meeting and I have been extremely pleased with the whole setup so far.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

The service user is very friendly, supportive and kind to Goldstar's team. She always appreciates our effort and says, "Thank you for your help" at the end of each call. We are very pleased to provide care to her. Excellent service user!

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Review from Thomas C (Son of Client) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer assigned to my father has been exceptional. To give an example, she does not just feed my dad. She ensures that he is sat properly so that his food can be properly digested. My dad spent weeks in the hospital - often unwilling to eat. This carer was the only person who could encourage him
to eat. She takes the time to have conversations with my dad, keeping his mind active and treating him with dignity. When this carer came to look after my dad in hospital, the hospital staff have greatly respected the carer. However, she was also strong and assertive in protecting my dad when it was needed. Recently, my dad's friends came to visit him in hospital and they were all so impressed by the Goldstar carer. They asked in shock: "Is this provided on the NHS?!" I had to explain "No, if you want this carer, you have to hire them from Goldstar!" As we requested, the Goldstar carer keeps us fully updated via a mobile chat group - which gives so much peace of mind when we are at work.

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Review from Sonal D (Daughter-in-law of Client) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldstar Care has been very professional. The live-in carer they provided has empathy, patience, kindness and diligent in caring for my mother-in-law, who is suffering from Dementia as well as Physical Immobility. It gives us every confidence in engaging their services.

Reply from Parita Harrison at Goldstar Care Services Ltd

The family is very kind and supportive. It was an amazing experience to work with this family. Daughter-in-law is an example herself, who is very kind and taking care of her mum-in-law round the clock. Our service user was very good and supportive too. Many thanks for providing us with an opportunity to prove ourselves.

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Review from Tara S (Daughter of Client) assisted by family/friend published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great service provided. They really care. They really take the time to know me personally. They always smile and are happy to help. They take the time to listen to my needs and wants. They are flexible and always pick up the phone especially when I need them in the hospital. I really like the fact
that I can communicate with them in Gujarati, which makes it easier.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Goldstar Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Goldstar Care Services Ltd is calculated as follows: ( (52 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 60 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Goldstar Care Services Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Parita

Parita Harrison

Job Title: Registered Manager

Joined: 2010

An MBA graduate with a background in management and a broad teaching skill set. Currently working as Registered Manager, Nominated Individual and Director with Goldstar Care Services Limited and had 15 years of experience in Health & Social Care.
Qualifications are:
IQ level 3 Certificate in Assessing Vocational Achievement (QCF) Specification
Diploma in Leadership and Management in Health & Social Care (QCF level 5)
MBA (Merit), London, University of Sunderland
Post Graduate Advanced Diploma in Management Studies
Bachelor in Education
Master in Commerce
Bachelor of Business Administration

Frequently Asked Questions about Goldstar Care Services Ltd

What Type of Services does Goldstar Care Services Ltd offer?

Goldstar Care Services Ltd offers Home Care.

How many Carers does Goldstar Care Services Ltd employ?

Goldstar Care Services Ltd employs 453 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Goldstar Care Services Ltd to verify any information. View our terms and conditions. Goldstar Care Services Ltd has an Enhanced Service - more info.