What Type of Services does Care XY offer?

Care XY, Unit 1b, The Old Foundry, Bath Street, Walsall, West Midlands WS1 3BZ

Care XY

Unit 1b, The Old Foundry, Bath Street, Walsall WS1 3BZ

2 Reviews

Care Provided by Care XY

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)

Personal Care Services

Washing & Dressing

Other Care Provided

Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment

Review from Simon R (Son of Client) published on 5 January 2018 Submitted via Website • Report

Overall Experience

1- Numerous calls to complain about the standard of care, calls never returned.

2- Security: porch door and back door frequently left open despite carers being told numerous times to lock back door and close porch door. A sign has even been put on porch door.

3- Hygiene standards: Washing up

bowl used for personal care despite a bowl specifically assigned for this purpose.

4- Personal care needs not met.

5- Mother was left for 24 hours with no care during bad weather, left sat in a kitchen chair. No call made to son or daughter to say carers would not be attending.

6- Dirty washing put in the tumble dryer and not washing machine, although signs have been put on machines to say which is which.

7- Commode emptied in toilet and excrement left around the toilet bowl and in the sink.

Reply from Feena Kauser, Registered Manager at Care XY

Thank you for highlighting your concerns Simon. We have investigated all points raised, please see below outcome to our investigation:

We apologise that no one returned your calls we have checked…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Karen T (Daughter of Client) published on 12 December 2017 Submitted via Website • Report

Overall Experience

I have been using Care XY for 3 weeks now, who provide care for my mom. My Mom suffers from mental health problems and because of this, due to circumstances beyond my control, my Mom reported me to the Police, which resulted in me not being able to go into my Mom's property, even though I have done

nothing wrong. The lady at Care XY has treated me with the utmost compassion, is always at the end of the phone (even out of hours) and without her support this weekend, I don't know what I would've done. She is so professional and is able to have the interests of both my Mom and myself and sort out a resolution to any problem/query in the fairest way. This lady has been amazing and I cannot thank her enough.