REN Caring

4 Bradfords Close, Buckhurst Hill, IG9 6ED
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9.7 23 Reviews
  • REN Caring, Buckhurst Hill
REN Caring offers safe, reliable, quality care and support service at home. The range of care services are available in the Waltham Forest, Redbridge and West Essex Area. Each personalised and individualised care package is based around the needs of the Service User's care needs.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Our fees are very competitive and based on initial assessments of each individual. We do not charge for assessments.
Feel free to call us for an initial chat.

Good to Know

Owner

  • REN Caring Ltd

Person in charge

  • Renu Verma (Registered Manager/Director)

REN Caring Reviews (23)

9.7

REN Caring has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years.
Over all time REN Caring has 23 reviews.

Overall Experience
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Reviewer Connection to REN Caring
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Total of 23, showing 1-20
Review from Gavin N (Son of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely helpful at a difficult time, helping with my parents and giving me advice as to what needs to be done longer term.
The carers oversaw the medication, helped with food and offered support to. my parents when needed.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Thank you so much for your feedback. We are very pleased that you and your family were happy with the care service received by REN Caring. Wishing you and your family well.

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Review from Diane W (Daughter of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our journey with REN Caring first started in May 2023. They were recommended by a friend who had used them to help her uncle.
We started with one night a week, just so we could get a good night's sleep to be able to continue looking after my mum. It was hard to pass this responsibility to someone
else, but they were very helpful and reassuring. We had the same carer on a regular basis, meeting other carers as our need and confidence in them grew.
Sometimes, we had to change days even at short notice, and they were very obliging. I didn't have this confidence in other companies that I'd enquired with.
For the last 3 months, September to December 2024, Mum had been diagnosed as end of-life. We were funded for 3 nights with one mandatory company, then 4 nights with REN Caring, I was confident to leave Mum in the care of REN, and we were able to have them for 4 times a day to help, too.
This gave us the opportunity to be daughters again, not just mum's carers.
Thank you, REN Caring for your carers.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Thank you so much, what a lovely review it means a lot to us all. Your mum will be missed very much.

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Review from Tony B (Son of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
REN looked after my Dad both before and after my Mum died, they were very flexible in stepping up care to help in a difficult situation. We met four carers and all were fantastic. Dad had limited mobility and dementia, so they helped him with personal care food prep, and eating. I highly recommend this
company, friendly, flexible, and efficient.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Thank you for this feedback it's very much appreciated. Wishing you and your family well.

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Review from Brenda M (Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I called in REN caring after I broke my arm.
I had three carers who looked after me and all of them were exceptional. They helped me wash and dress and made breakfast when I required it. They also kept the bathroom and kitchen clean, as well as hoovering the house regularly.
In addition, they took
me to the hospital on two occasions at short notice.
The staff and manager treated me in a very caring way. They listened to what I had to say and took me seriously. I enjoyed my conversations with all of them.
Thank you REN Caring. I would use you again and recommend you to others.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Dear Brenda thank you so much for your kind and caring words. We are extremely grateful that you had a good experience with the support received from our carers. Wishing you all the very best.

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Review from Jackie S (Relative of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the whole REN Caring team to be very professional whilst caring for my cousin who has Lewy Body Syndrome, they were kind, personal, caring, very helpful (often going over and above), friendly and very informative. They advised me of any concerns as they happened and had my cousin's best interests
at all times. More importantly - they helped her to keep her dignity - sadly she is now permanently in a nursing home. However, we wouldn't hesitate to recommend the services that REN Caring provided her with.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Your relative will be very much missed and we wish her well in her new home. We are very happy to receive your feedback on the care service provided.

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Review from Valerie G (Sister-in-law of Client) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
REN Caring are a fantastic care agency with a team of great carers. I was very happy with the support and care they provided for my loved one, they were professional, friendly, knowledgeable and reliable. They kept me up to date with any information and I felt like they really cared. I would recommend
them to other people searching for at home care support.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Thank you very much Valerie for your kind words and the positive feedback you have given on the service we provide.
Your sister-in-law will be missed very much by us all.

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Review from D F (Friend of Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found REN Caring very professional. Always on time. Always turned up. Good communication. The ladies that came to the service user were very kind and helpful. They made the service user feel safe and in good hands.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Thank you very much. We all miss your friend very much.

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Review from Mary L (Niece of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly aunt, who suffered with Alzheimer's, was being cared for by wonderful carers at REN Caring. They started looking after her in 2021 and I am delighted to say she was looked after by such kind, thoughtful ladies. My auntie enjoyed their company and was always happy to see them each day. They
prepared her food and helped with her care in general. Washing her clothes and doing her shopping. I was lucky to meet most of my aunt's carers who were always punctual, respectful and, above all, compassionate. I would recommend REN Caring to anyone who is seeking a professional, caring agency with a compassionate team of carers. Sadly, my auntie has now passed away but her final days were happier for knowing the lovely ladies at REN Caring. Thank you to the entire team.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Thank you, Mary, for your kind words. Your aunt was an exceptional lady and we all learnt so much from just being with her and listening to the extraordinary life she had led. Thank you for choosing REN Caring.

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Review from Jacqueline G (Daughter of Client) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
REN Caring provided care for my late mother from October 2021 until she passed away at the end of May 2022. During this time they always looked after her with kindness and consideration. My mum thought the world of her carer and every carer that she employs who tended to her. My brother and I will always
be grateful for their empathy and devotion to our mum, ensuring that she never lost her dignity and that they always turned up with a warm smile and never let her down. They were genuinely sad when she passed and she considered them to be good friends.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Thank you for your kind words Jackie we all miss your mother very much and know she is at peace now.

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Review from Janet E (Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind all the carers, my morning carer was very helpful kind and always wanted to give a helping hand. I will recommend this care agency to my friends and family when needed.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Thank you for your kind words. It's been amazing to see you become more independent day by day with the support of the carers.

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Review from N J (Daughter-in-law of Client) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service - keep it up!
Reply from Renu Verma, Registered Manager/Director at REN Caring

Thank you kindly for your review. We are pleased you are happy with the care provided.

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Review from P T (Client) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the services I am happy with caring agency.
Reply from Renu Verma, Registered Manager/Director at REN Caring

We are happy that you enjoy our care services, thank you for your feedback and we hope to continue ensuring you remain satisfied.

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Review from Jacqui W (Mother of Client) published on 29 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son required a carer due to his learning disabilities and mental health condition. I was fighting to get social services to place him in a home. I cannot say how appreciative I was for being given such amazing carers. My son is unique and hard work, but they were so patient, kind and willing to assist
him and support him throughout this difficult time. I could not have coped without them and the manager, they even supported me in helping me with meetings, finding out more about how to deal with my son's condition and also emotionally. They come highly recommended for dealing with a situation that was so fragile and they did it all with a smile. Thank you so much for your kindness and support from both myself and my son.
Reply from Renu Verma, Registered Manager/Director at REN Caring

Jacqui, thank you for your kind words. We really appreciate this feedback it means a lot when carers work with a passion to support and care for individuals who need it the most.

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Review from N K (Client) published on 6 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
REN Caring have supported my mother with all her care needs and we have been very happy with the service provided.
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Review from Elaine A (Daughter of Client) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found REN Caring to be extremely professional and absolutely spot on with my requirements for my Mother. The carer was lovely, friendly, very kind and very helpful, my Mother was extremely happy with her which in turn made me happy too. The communication between the carer and myself was second to
none.
I found I was able to request extra hours at short notice which was very helpful and reassuring too. I would highly recommend to anyone who is looking for home care support.
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Review from Stacy R (Daughter of Client) published on 16 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service that my mother received. Always on time and willing to help. Have been able to receive care for my mother even if I call late in the day. Would highly recommend this company to anyone looking for care, very reliable and hands on.
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Review from Michelle D (Granddaughter of Client) published on 24 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank REN Caring once again for helping us to keep my Grandmother in her own home so happily for so long. Without your support, this would have been very different and I am quite sure my Grandmother would not have enjoyed such a good quality of life.
Reply from Renu Verma at REN Caring

Thank you for your feedback, it was our pleasure to support her.

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Review from Sara O (Goddaughter of Client) published on 24 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Godfather had increasing levels of care over the last 18 months of his life and eventually 24-hour home care. He was adamant that he wanted to stay in his home and the support provided allowed us to comply with his wishes. The team looking after him were very caring, friendly and professional. As
the main contact, I was kept fully informed of his progress and wellbeing. I had no hesitation to contact the manager and discuss his progress or requirements.


I feel that the company went over and above their basic duties to ensure that my Godfather felt loved and valued in his final months, his wishes were always catered for and I feel the whole team had his best interests at heart. This was very reassuring for his family.

Reply from Renu Verma, Registered Manager/Director at REN Caring

Thank you very much for your feedback, it was our pleasure to support and care for him until the end.

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Review from Lee B (Power of Attorney of Client) published on 24 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The REN Caring team were clearly experienced in providing bespoke home care at a very difficult time. They showed compassion and respect. Thank you.
Reply from Renu Verma at REN Caring

Thank you for your feedback, it was our pleasure to support and care for him until the end. He will be missed by us all.

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Review from Teji D (Son of Client) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer from Rencare visits my father 4 times a week. He's a difficult character: dementia, depression, anxiety. She does really well with him evidenced by his response to her which is to allow her to accompany him on trips out, something he doesn't let everyone do.
I recommend Rencare - excellent
service, very reassuring.
Reply from Renu Verma at REN Caring

Thank you for your review, we are happy to support your father so that he can remain independent in his daily life.

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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for REN Caring is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for REN Caring is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for REN Caring is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about REN Caring

What Type of Services does REN Caring offer?

REN Caring offers Home Care.

How many Carers does REN Caring employ?

REN Caring employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact REN Caring to verify any information. View our terms and conditions. REN Caring has an Enhanced Service - more info.