Helping Hands Home Care (Warwickshire)

Arden Quarter, Alcester Road, Stratford-upon-Avon CV37 6PP
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9.5 6 Reviews
  • Helping Hands Home Care (Warwickshire), Stratford-upon-Avon
Committed to ensuring people in need of care receive the support they deserve, Helping Hands' Warwickshire branch provides person-centred care that enables people to continue to lead meaningful lives at home and be part of their communities.

With over 100 branches and 6,000 carers providing dedicated support across England and Wales, Helping Hands Home Care is one of the UK’s leading home care providers.

Like at the other branches, the Warwickshire team goes above and beyond to ensure that each individual in their care receive the best condition-led care available.

Whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; Helping Hands will work closely with you to provide unique home care that is completely bespoke to you and your needs.

The Helping Hands Warwickshire team offers dedicated support ranging from personal care, household chores and medication administration, all the way through to companionship, mobility assistance and nurse-supported care for complex conditions. If your circumstances change at the last minute, the team will often have high-quality care in place within 24 hours of your initial enquiry.

Areas covered include but are not limited to: Stratford-upon-Avon, Bidford, Welford, Studley and the surrounding areas.
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Care Provided by Helping Hands Home Care (Warwickshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.20
  • Weekly Live-in Care Fees: from £1825

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Warwickshire) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Warwickshire) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Warwickshire) to get a personalised quote.

Good to Know

Group/Owner

Helping Hands Home Care (Warwickshire) Reviews (6)

9.5

Helping Hands Home Care (Warwickshire) has a Review Score of 9.5 (9.521) out of 10, based on 6 reviews in the last 2 years.
Over all time Helping Hands Home Care (Warwickshire) has 6 reviews.

Overall Experience
  • 5
  • 1
  • 0
  • 0
  • 0
Date Published
  • 6
  • 4
  • 6
  • 6
  • 0
Reviewer Connection to Helping Hands Home Care (Warwickshire)
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 6, showing 1-6
Review from Elaine G (Sister-in-law of Client) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the Carers have been attentive to my relative's needs, were friendly and cheerful and overall made his daily life much more enjoyable. He welcomed their company and it was a relief to myself to know that highly trained people were caring for him on a daily basis, making sure he was eating well and
who were also alert to any health needs which may arise.
Reply from Sue Kennedy, Customer Experience Manager at Helping Hands Home Care (Warwickshire)Elaine,

Thank you so much for taking time to leave us a review, we really appreciate it.
It's reassuring to know you feel our team are providing a friendly and cheerful service for your relative, ensuring he is eating well and alerting you to any changing needs.

With very best wishes
Sue
  • Staff
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Review from Charlotte G (Sister of Client) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a great experience. Very helpful and informative.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Warwickshire)Charlotte,

Thank you for taking the time to leave us a review, we really do appreciate it.

It is great to hear that your overall experience with Helping Hands has been great and the team are very helpful and informative.

We will be sure to share your feedback with you local office, who will be delighted to read your comments.

Kindest regards
Katie
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Review from Brian D (Son of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since July Helping Hands have been looking after my mother, the standard of care is fantastic. My mother has been treated with kindness and respect, and the carers have helped give her more confidence in her everyday life. We have nothing but praise for the carers and management, they have really helped.
We would recommend them for great care.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Warwickshire)Brian, Thank you for taking the time to leave us a 5* review, we really do appreciate it.We are pleased to hear you have found the standard of care the team have been providing for your Mother has been fantastic.It is also great to know the carers have helped to give your Mother more confidence in her everyday life and have treated her with kindness and respect.We will be sure to pass on your feedback to the team.Kindest regards Katie
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Review from John L (Son of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently, my father experienced prostate issues and required a catheter fitted by the NHS. After discussing things with both my parents, we agreed it would be helpful to seek additional support with changing the weekly catheter bag. A relative recommended Helping Hands, having heard excellent feedback
about their services.
From my very first contact with the Stratford Management team, they have been professional, supportive, and patient with both my parents and myself. A carer now visits once a week, always arrives on time, and provides excellent support to my father.
We recently had a three-month review with the Management team, during which my father expressed how pleased he was with the care he has been receiving. He said he feels well supported and that he trusts his carer completely. Overall, we are incredibly pleased with the service provided and have full confidence in the care and professionalism of the team.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Warwickshire)John,
Thank you for taking the time to leave us a review we really are very grateful.
We are thrilled to hear that after you have heard excellent feedback about our services, you have have found Helping Hands to have been professional, supportive and patient with both your parents and yourself.
We will be sure to pass on your feedback to the team
Kindest regards
Katie
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Review from Edward H (Nephew of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my Uncle (who has dementia) is receiving is absolutely outstanding. He lives alone, is frail but very independent. From his initial professional assessment to this day we as a family have seen a positive increase to his quality of life. The carers are always in first contact with me as I am
my Uncle's power of attorney, I have a great relationship with the care manager as we all have my Uncle's best wishes at heart. If there is anything at all they are quick to let me know so I can resolve any issues.
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Review from Colin P (Husband of Client) published on 3 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, quite satisfactory. As we are new to this type of service we are unable to comment much further and as time goes on we will be more able to judge. Apart from the occasional lateness which we know may not be avoided and the early hiccup with the credit control department having lost my original
direct debit mandate form, I have no further comments.
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Current Review Score: 9.5 (9.521)

Overview of Review Score

The Review Score of 9.5 (9.521) out of 10 for Helping Hands Home Care (Warwickshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.971 for Helping Hands Home Care (Warwickshire) is calculated as follows: ( (33 Excellents x 5) + (1 Goods x 4) ) ÷ 34 Ratings = 4.971
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Warwickshire) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 = 4.55
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Ashley

Ashley Watts

Job Title: Branch Care Manager

Hi, I‘m Ashley and I am the BCM of Warwickshire. I have been a manager with the company
for 2 years and I have worked in the live-in team and now the hourly team.
I am proud to work here because I get to see the difference we can make with people
staying at home and keeping all what they love around them.
Outside of work, I enjoy cooking and being with family.

Frequently Asked Questions about Helping Hands Home Care (Warwickshire)

What Type of Services does Helping Hands Home Care (Warwickshire) offer?

Helping Hands Home Care (Warwickshire) offers Home Care.

How many Carers does Helping Hands Home Care (Warwickshire) employ?

Helping Hands Home Care (Warwickshire) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Warwickshire) to verify any information. View our terms and conditions. Helping Hands Home Care (Warwickshire) has an Enhanced Service - more info.