Brighter Care Agency Ltd

4 The Bridgeway, Portsmouth Road, Southampton SO19 7PE
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9.6 18 Reviews
  • Brighter Care Agency Ltd, Southampton
Brighter Care Agency Ltd was founded with one goal in mind, that everyone deserves the right to stay in the comfort of their own home for as long as possible.

With a passion for delivering high quality care, the agency strives to promote independence, quality of life and a brighter future for each individual in their care.

The fantastic team of experienced professionals can provide a range of care services to maximise your potential and work with your family and friends to ensure each of your needs and wishes are catered for.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27.50 – £35.50

Cannot comment on weekly live-in care fees

These prices are only a guideline, please contact Brighter Care Agency Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Brighter Care Agency Ltd

Person in charge

  • Ellonie Bannister (Registered Manager)

Brighter Care Agency Ltd Reviews (18)

9.6

Brighter Care Agency Ltd has a Review Score of 9.6 (9.630) out of 10, based on 17 reviews in the last 2 years.
Over all time Brighter Care Agency Ltd has 18 reviews.

Overall Experience
  • 11
  • 7
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Date Published
  • 18
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  • 17
  • 1
Reviewer Connection to Brighter Care Agency Ltd
  • 9
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  • 1
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Total of 18, showing 1-18
Review from Valerie G (Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite pleased with all the work that everybody puts in to the company. Everything runs smoothly and verybody is helpfull and answers questions you ask.
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Review from Ann M (Wife of Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful - good with my husband - would recommend this firm to other people.
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Review from Yvonne T (Client) assisted by family/friend published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers from Brighter Care make a great difference to my life.
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Review from Katie P (Goddaughter of Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brighter care have been amazing looking after my godmother. We live several hours away so it has not always been possible to be as present as we would like, yet brighter care have gone out of their way to support my godmother and us. They have cared for our loved one as they would their own for which
we are truly grateful and gave us great peace of mind knowing she had them as support.
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Review from John E (Client) published on 5 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service is very good and all carers are friendly and do a good service. as I live alone I find their visits give me someone to talk to and breaks up a lonely day. i fin it nice to have a friendly talk with some one .
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Review from Jay P (Friend of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our elderly friend has been using the services of Brighter Care for some years now and we remain totally satisfied with the care provided. They continue to go above and beyond the norm, for example making extra visits to collect and deliver medication or to be there when the doctor or health professional
visits. They are kind, friendly and very caring. We wouldn't hesitate to recommend them.
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Review from Nick B (Son of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brighter Care have taken over the long term care of my elderly mother, with three visits per day. The staff have all been very professional and friendly, and gone above and beyond to help out and address my mother's care needs.
Very happy with the service and a great relief to have good value reliable
care.
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Review from L W (Daughter of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All good, sometimes times have to be changed which is slightly annoying for an elderly person. Staff consistency is the main thing, and that is provided well as the elderly don't like change or the of people looking after them.
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Review from Anne T (Daughter of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brighter Care has been excellent throughout and my dad always looked forward to their visits and have a chat. The carers were always warm, caring and helpful and so was the management. They provided an excellent service and I would recommend them to anyone who needs support for their care. A big thank
you to everyone.
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Review from Belinda C (Daughter of Client) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi, I have found this agency absolutely great, the carers that go to see my mum every day, are professional, warm, and caring, nothing is too much trouble for them. We as a family have got to know them all and have no complaints. May I also add the Deputy manager at the office is so kind and understanding,
you have a diamond of a lady there.
Reply from E.Bannister, Registered Manager at Brighter Care Agency Ltd

Thank you for the wonderful feedback. We are pleased that you have found our team, to be professional warm, and caring, it's also lovely to hear the great feedback about our DM. Thank you for choosing our services.

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Review from N R (Son of Client) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brighter Care has been excellent throughout and my mother has been very complimentary about both the service provided and the carers themselves. They are highly professional and I would recommend them to anyone who needs support for their care needs.
Reply from E. Bannister, Registered Manager at Brighter Care Agency Ltd

Thank you for the wonderful feedback. It is very pleasing to know that you have found the care received to be excellent. We will pass on your comments to the team. Thank you for choosing our services.

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Review from N B (Client) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience was good. Very nice carers.
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Review from P W (Client) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the service provided.
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Review from D B (Client) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided is as good as possible given the time available on each occasion, but more time would have been much better. The cheerful approach of the staff is much appreciated.
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Review from Jane B (Daughter of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After coming out of hospital, my mother was, at first, reluctant to accept any help from carers but gradually built up good relationships and enjoyed the visits from the kind ladies. Unfortunately, my mother’s dementia meant that some days she was not in a good place which meant that the 30-minute session
with the carer was not sufficient time to get my mother up and ready. But the carers always did their best, were very patient, understanding and considerate towards her at all times and it was much appreciated when they stayed longer to help my mother. Management was always very helpful with any specific requests and took the time to listen to my mother’s needs. Overall, the carers were brilliant with my mother and I would have no hesitation in recommending the services of Bright Care Agency.
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Review from P T (Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management - an agency is at the heart of the client's needs. Ensures good rapport with client and service provider. They try to keep the client informed of changes, especially times.
Service provider - thorough and willing to undertake various jobs. Always professional with a happy and lively disposition.
A helpful and caring team who work to at high standard, to be recommended.
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Review from V G (Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care I received from all the carers I have contact with. Nothing is too much trouble and they are really helpful. It is really nice to have a chat with somebody in the morning or in the evening when they ask how your day has been especially if you live alone.
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Review from P D (Client) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely excellent. Always helpful. Can't do enough.
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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Brighter Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.630 for Brighter Care Agency Ltd is calculated as follows: ( (65 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 100 Ratings = 4.63
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brighter Care Agency Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Brighter Care Agency Ltd

What Type of Services does Brighter Care Agency Ltd offer?

Brighter Care Agency Ltd offers Home Care.

How many Carers does Brighter Care Agency Ltd employ?

Brighter Care Agency Ltd employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brighter Care Agency Ltd to verify any information. View our terms and conditions. Brighter Care Agency Ltd has an Enhanced Service - more info.