Havant Homecare Ltd

2 The Oakwood Centre, Downley Road, Havant PO9 2NP
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10 19 Reviews
  • Havant Homecare Ltd, Havant
Havant Homecare is a provider of first-rate home care services, being rated as 'Outstanding' by the CQC in September 2018.

Staff are checked via references and a police check (DBS – disclosure and barring service) to make sure they are fit to provide care.

Measures are taken to ensure the right people are recruited to make a difference to peoples lives.

Staff treat individuals with the dignity and respect they require at all times, providing high-quality person-centred care, enabling people to live at home independently for as long as possible.
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Care Provided by Havant Homecare Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £37

Each customer is an individual and each care package is tailored to meet their needs, the structure of care packages means that everyone will pay a different price for their package. Many people receive different benefits to support them to pay for their care such as attendance allowance and direct payments.

These prices are only a guideline, please contact Havant Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Havant Homecare Ltd

Person in Charge

  • Katrina Thorne (Director/ Owner )

Havant Homecare Ltd Reviews (19)

10

Havant Homecare Ltd has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years.
Over all time Havant Homecare Ltd has 19 reviews.

Overall Experience
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Date Published
  • 19
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Reviewer Connection to Havant Homecare Ltd
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Total of 19, showing 1-19
Review from Angela W (Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience was very good, I appreciated being introduced to the carer before she started work. Both carers who helped me well on time, clean and tidy, And carried out all the tasks that I requested.
I was made to feel very safe when showering, and helped with personal care and dressing,
I was aware
that the carers were happy to do any task that I requested so long as it was appropriate.
I was very glad that Havant Homecare had been recommended to me.
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Review from David W (Son of Client) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the son of a 98 year old lady who has lived on her own for the last 20 years , it was a big shock when she had a stroke but after hospital she has returned home. Following a great deal of research I chose to work with Havant Home care to visit her each day and generally look after her well being.
I live 60 mies away and it is crucial to me to ensure that the right care team is chosen.
This is my first time working with people in this sector and I was very anxious for my mum's health and safety.
I should not have worried !! Havant Home Care have been the perfect choice to look after mum. I have been astonished at how professional, friendly and helpful they have been and my mother has a big smile on her face when she knows the team are about to arrive. Inevitably there will be problems to deal with but the carers have gone out of their way to advise and assist almost as if they were part of the family.
I cannot recommend Havant Home Care enough they have helped both me and my mum
Reply from Chanel Byng, Operations manager at Havant Homecare Ltd
Thank you for your kind words. We are delighted that your experiences have been positive. We are glad that you feel supported as well as your Mother, we try our best to support our customers and their…read more
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Review from J S (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I HIGHLY recommend HHC. A really fantastic agency with all the positives of being small /local and none of the disadvantages. The kind, committed carers took such trouble to identify and meet my Dad's needs and preferences, often going over and above, and adapting as those changed over a five year
period. What set them apart from other agencies I spoke to, was the continuity they gave by having a small team for my Dad, and always having a familiar carer introduce any new carer over a period of many double visits. They were flexible and responsive - eg when we suddenly needed more visits they were brilliant; they don't have a minimum hour long visit (as some do), and they allowed cancellation (without charge) at 24 hours' notice (again, I don't think that's usual). Plus they'd try - and usually succeed - in responding to last minute requests for extra visits. The highly professional office team helped me so much with their sensible advice and by being so reliable and supportive.
Reply from Chanel Byng, Operations manager at Havant Homecare Ltd
We appreciate you sharing your experience of our service. We are proud of our team and value your kind feedback. Thank you for sharing.
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Review from Barry H (Son of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Havant Homecare are outstanding! Having been the sole carer for my father for many years allowing external carers to provide regular respite care was hard for both myself and my father who was living with mixed dementia. I need not have worried. Havant Homecare listens to the needs of the person being
cared for and the care giver to ensure what is required is fully understood by everyone. More importantly they match carers to the family. The carers were so good with my father and we both felt safe and happy- at a very challenging and scary time they became part of the family. The fact that the care team was limited to three was so important as it meant that Dad wasn't faced with lots of carers; they also came when we wanted. The care provided was second to none and when Dad had hospital admissions there was a follow up visit to ensure that the care provided was suitable. Basically, nothing was too much trouble, none more so than in Dad's final week; their care and support was amazing.
Reply from Chanel Byng, Operations manager at Havant Homecare Ltd
Thank you for your kind words and sharing your experiences. We are extremely proud of our team for being so supportive to not only customers but family members too. Your feedback is very much…read more
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Review from David W (Son of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Havant Homecare have been providing long term daily visits to our Mum who has mobility issues. From day 1 their service has been professional, compassionate and caring, and has been delivered with a positive and light hearted touch that smooths things along. Mum gets to see many of the carers on their
team and has been extremely happy with everyone, and has formed some lovely friendships too.
Our family is extremely grateful for the standard of care that Mum receives and for the flexibility that the team offer whenever possible, and we would certainly recommend Havant Homecare to others.
Reply from Katrina Thorne, Manager at Havant Homecare Ltd
Thank you for sharing your experience of our service. We appreciate your kind words and are proud to provide a service that truly does what it says on the tin.
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Review from Paul W (Son of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Havant Homecare! Myself and our family feel extremely lucky to have their totally professional and caring support, taking care of our mother. Their kindness, flexibility and understanding is unique, adapting to the day to day needs.....we couldn't ask for more. A big thank you
to all the team and management. Keep up the good work! You are very much appreciated!!
Reply from Katrina Thorne, Manager at Havant Homecare Ltd
We appreciate you sharing your experience of our service. We are proud of our team and value your kind feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dave W (Son of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have absolutely no hesitation in recommending the wonderful team at Havant Home Care to anyone who needed dignified care in their own home setting.
They looked after our dear Mum in the last weeks and months of her life with compassion and dignity. But more than that, they looked after me
and my wife too. Their communication about all aspects of care was exemplary. No request was too much and all care was delivered with cheerful professionalism by a team brimming-over with natural charisma.
When Mum's health deteriorated the team visited her in hospital. They were honest with us when Mum's care needs exceeded their ability to deliver and recommended live-in carers. If Havant Homecare provided live-in care, we'd have stayed with them without a doubt. Even after handing over to another agency, Havant Homecare kept in touch and visited us and Mum.
It was Mum's wish that she would stay at home until the end of her life.
Mum died peacefully at home. Without Havant Homecare that would not have been possible.
Reply from Katrina Thorne, Manager at Havant Homecare Ltd
Thank you for your kind words. We are extremely proud of our team and the professional and caring nature which they care for families as well as our customers. We sincerely hope that life is moving…read more
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Review from Liz S (Partner of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service. Havant Homecare provided just the help we wanted at the time we wanted it.
Their staff were charming and looked after my partner at a time when she was vulnerable following a stroke.
Would recommend them to anyone.
Reply from Katrina Thorne, Manager at Havant Homecare Ltd
Thank you for your kind words. We strive to do our best for all of our customers and their families too. As sad as it is for us to lose customers it is also rewarding to be able to shout about their…read more
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Review from Pauline H (Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Havant Homecare has provided first-class care for me over a few months. The kindness and compassion, sensitivity and professionalism, together with a good dose of humour, and overall flexibility have been outstanding. I would highly recommend recommend them.
Reply from Katrina Thorne, Manager at Havant Homecare Ltd
Thank you for your incredibly kind words. We have a fantastic team and we all do our absolute best for all of our customers individually, we really appreciate your feedback.
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Review from L S (Client) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first communication with Havant Homecare they were caring and helpful, then when we met with them they weren't pushy just gave us lots of information about what we could be entitled to, they let us tell them what we would like which was holiday cover they are so professional making sure they
meet our needs. Can't thank them enough.
Reply from Katrina Thorne, Manager at Havant Homecare Ltd
Thank you for your kind words. I am pleased that we were able to provide you with the cover you needed and more importantly what help is available to support you. Please do not hesitate to contact us…read more
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Review from Steven B (Son of Client) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We approached Havant Homecare for assistance with our elderly mother who had stopped wanting to get washed and dressed every day. From the very first call to the agency, we knew we had made the right choice. We were greeted with professionalism, courtesy and empathy. Our mum was assessed within days
and introduced to the lovely lady who would become her carer. Mum went from being opposed to having any assistance to looking forward to her carer's visits and developing a real bond with her. What started off as two visits per week soon became three and another lovely lady was introduced to cover the extra day. Unfortunately, circumstances changed which meant that Mum had to go into residential care. The help that Havant Homecare gave us in looking for the best place for Mum was second to none, they went above and beyond. As a family, we have received outstanding support and would not hesitate to recommend Havant Homecare.
Reply from Katrina Thorne, Manager at Havant Homecare Ltd
Thank you for your kind words, we absolutely strive to do our best for not only customers but their family members too. It was our pleasure to be of assistance to you all.
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Review from S H (Client) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Havant Homecare Ltd provide the best personal and practical care there is. All my carers who vary in age are empathetic and kind. I rate them as excellent. They have been caring for me for 4 years now, I cannot imagine any better care ever from anyone else.
Reply from Katrina Thorne, Manager at Havant Homecare Ltd
Thank you for your kind words. We are delighted that your experiences are positive as it is your service and it is important for us to get it right.
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Review from John N (Son of Client) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Havant Homecare Ltd for several years. They are not inexpensive, but we have experienced first-class service. The visiting staff are friendly, caring and proactive. Most importantly, when I contacted the management team, I received a quick, helpful, thoughtful reply with good advice. Their
feedback on my mother's situation via the staff has been very valuable in giving us warnings when we do need to intervene. They have never missed a visit. I would not hesitate to recomend them.
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Review from Ron L (Husband of Client) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I part-care for my wife, who can no longer quite manage everything for herself. I had to unexpectedly go to hospital for an operation and was there for two weeks. We were at a loss to find a way to get appropriate support for my wife at short notice, but fortunately, we found Havant Homecare, who immediately
met our needs. Not only did they visit us out of hours to discuss the help we needed, but they were thoroughly friendly and professional throughout, quickly producing the necessary paperwork and scheduling care staff visits. At times our needs were changing almost by the day, and we were impressed by the flexibility shown by Havant Homecare. All their caring staff are properly trained and competent, and as well as being super friendly and considerate are fully aware of their boundaries. We found the whole experience of dealing with Havant Homecare absolutely ideal. You might find a better price, but I doubt you will find a better service. Excellent value, highly recommended!
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Review from Zoe C (Daughter of Client) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needed help to care for Mum after a couple of hospital visits. From the first contact, everybody involved has done exactly what they said they would do and more. The staff have been proactive, thoughtful, caring and encouraging. My mum feels confident and secure under their care and after only a short
time has developed a relationship with them, which has meant I am now so much more relaxed and no longer feel on constant ready-for-action mode. I get regular updates from them and I have no problem in highly recommending these professional ladies. They have been heaven-sent.
Reply from Katrina Thorne, Manager at Havant Homecare Ltd
Thank you for your kind words. We appreciate your feedback and it is important to us that we deliver the correct care for each of our customers.
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Review from S N (Daughter of Client) published on 14 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
These guys are amazing. Nothing is too much trouble. They problem-solve, support and help whenever they can. If you want a friendly, proactive home care service then you need to check out Havant Homecare Ltd.
Reply from Katrina Thorne, Manager at Havant Homecare Ltd
Thank you for your kind words; we really do appreciate all feedback. It was our pleasure to be such a big part of your lives and to be there when we really were needed.
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Review from Sue K (Daughter of Client) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Havant Homecare after my dad came out of hospital in January to provide care for my dad. The whole experience was fantastic, the care provided was excellent, the small team who came in to help wash and dress my dad were gentle, kind, attentive, listened to my dad’s stories and took care
of all his needs, doing anything he asked of them. I highly recommend anyone who needs care at home for their parents to use these care providers - they are so professional and most importantly genuine. They kept in touch with me even after my dad was taken ill and unfortunately had to go into a care home.
Reply from Katrina Thorne, Director at Havant Homecare Ltd
Thank you for your kind words. We work hard to ensure that care is delivered the way the customer wants it and invest a lot of time and training in our team. You and your dad’s experiences of our…read more
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Review from Harry W (Client) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found them to be a very caring, efficient company who have always made my wishes their first consideration. Of the three carers I have, I always know who will be coming next and they are never late. They are a lovely friendly lot of carers to whom nothing is too much trouble and I totally trust
them. I would recommend this company to anyone who needs expert care.
Reply from Katrina Thorne at Havant Homecare Ltd
Thank you so very much for your kind words, we are delighted that you are happy with your services.
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Review from Brian V (Husband of Client) published on 30 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the care we receive. Staff are sensitive to our needs and treat my wife with dignity and respect. Staff are vigilant and responsive to the circumstances they find when they arrive. We receive two carers three times a day and they provide a service that contributes to our quality
of life. Put simply the staff at Havant Homecare make a positive difference to our lives.
Reply from Katrina Thorne at Havant Homecare Ltd
Thank you for your kind words and sharing your experience of our services, we appreciate your feedback.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Havant Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.983 for Havant Homecare Ltd is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Havant Homecare Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Chanel

Chanel Byng

Job Title: Operations Manager Joined: 2017

Chanel Byng our Operations Manager oversees our services and supports the business with development. Chanel continues to be involved with the daily running of the service, supporting staff and customers.


Chanel has completed her Level 5 in Leadership & Management and is currently completing a Level 7- Senior leader in Health and Social care.

Emma

Emma New

Job Title: Registered Manager Joined: 2016

Emma New is the Registered Manager at Havant Homecare Ltd.


Emma New is the Registered Manager and has 10+ years of care experience in a variety of settings and is level 5 qualified.


Emma is an advocate for high-quality care and giving people a voice to ensure that they listen to both customers and employees.


Emma is a proactive manager who continues to go out to support her customers, their relatives and employees. Good quality care is all that matters and people should be able to receive the care that is right for them.

Klaud

Klaud Hasa

Job Title: Support coordinator Joined: 2025

Klaud is a support coordinator, supporting the management team and providing care to customers. Klaud ensures care standards are high and care is delivered safely.

Michaela

Michaela Hopkins

Job Title: Support coordinator Joined: 2022

Kayla is a support coordinator, predominantly based in the community. Kayla supports the management team and ensures high quality care is delivered. She provides support to customers and their families. Kayla is a moving and handling trainer.

Frequently Asked Questions about Havant Homecare Ltd

What Type of Services does Havant Homecare Ltd offer?

Havant Homecare Ltd offers Home Care.

How many Carers does Havant Homecare Ltd employ?

Havant Homecare Ltd employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Havant Homecare Ltd to verify any information. View our terms and conditions. Havant Homecare Ltd has an Enhanced Service - more info.