Certain Care Ltd

Certain Care have been excellent in the service they have provided and very attentive to my mother's needs. Great service. I genuinely recommend Certain care to anyone looking for help for their parents

I would certainly recommend Certain Care to anyone.

I would not hesitate to recommend Certain Care to anyone.

The manager/ owner and his team from Certain Care have been looking after my elderly mother for over a year. Our mother is bed-bound and has both Alzheimer’s and Vascular Dementia so the live-in carers have to attend to her every need, including using a hoist, single-handed. The manager has always been really helpful in finding the right carer and replacement relief carers for our mother and has been sensitive to both our mother’s needs and to any issues that may have arisen. The carers have been wonderful. They are not only professional but also kind and attentive to our mother. The house is always clean, the food is freshly cooked, and Mum is happy in their presence. On a personal level, the carers are aware of Mum’s health needs and will call us or a doctor, when needed. In February our mother will be 101 which, in itself, is a testament to their care. The carers often say how much they like/ love our mum and she clearly likes them - even if she has no idea who they are!

Certain Care was recommended to me. There were many options, but the agency seemed to fit what I was looking for. The carer understands the condition, allowing the service user to gain bearings and independence. Solving any issues that may arise with ease and carrying out duties with responsibility. Help with advice and support from the manager is always at hand. The carer is chosen with much thought to accommodate the needs of the service user. The transition from hospital to home was difficult, but handled by the manager with utmost understanding and professionalism.

We chose Certain Care to provide a live-in carer service for our 92-year-old frail dad fifteen months ago, and have been very happy with the service. The owner took trouble to get a thorough picture of our dad, paperwork was thorough. The third permanent carer has proved excellent, and has been in place for a year, she understands our dad, he enjoys her cooking and is well looked after, communication with the carer is good, we have a social media group for carer and us two sisters. (first carer lovely but had to leave for medical reasons, second one not compatible, but the owner listened and dealt with the situation diplomatically). Several holiday cover temporary carers have got on well with Dad too. Being a small organisation means it is cheaper, and the owner seems to personally know the carers and has nearly always matched us well. There is also more flexibilty around arranging time off for the carer, which makes it easier to organise relief care.

Very pleased to have switched to Certain Care after a bad experience with a previous company. The carers are wonderful with Mum, they're very patient, caring and gentle, they also tell us that they frequently go on training and seem to have a good rapport with the office staff who are also very efficient and helpful.