Apex Prime Care Isle of Wight Reviews (3)
Over all time Apex Prime Care Isle of Wight has 3 reviews.
Review from Louise D (Daughter of Client) published on 19 March 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Apex have been caring for my mum for 18 months now and the care she has received has been excellent. During that time mum’s needs have increased and Apex have been extremely flexible. Having the app has been brilliant as I’m able to check the call notes and the carers are able to pass messages on to
me. I am always contacted immediately if there are any problems. The carers are always on time and those that I have met have been very polite and caring. Being mum's only relative, and working full time, Apex have been like a lifeline to me. They are able to tend to mum's basic needs so that I can spend quality time with her.
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Review from R R (Client) published on 21 September 2018
Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I am satisfied with my care, carers and managers. Long may it continue!
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Review from Sara K (Client) published on 20 September 2018
Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
There is not a sufficient number of carers in ratio to clients. This impacts massively. I personally am supposed to have morning calls, I have had calls as late as 1 pm! The excuse is that they have not got enough carers - not my problem. Plus, I do not have male carers, so on a few occasions have had
no care at all. I was abused as a kid. I am not having men in my personal space. The carers they have are massively overworked filling in the gaps. I think this is unfair of them because they are carers then they are more likely to do extra hours...because they care.
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