Safe and Sound Homecare Ltd

I would recommend this company in all areas of care provided for both my mother and father-in-law. The carers always acted with kindness, compassion and understanding towards them both, sometimes under difficult circumstances. We had good communication with the management on dealing with and planning for our parent's care, are always friendly and kind but professional. Would highly recommend this care company.

Always so accommodating to our requests for my grandmother's care. Always respond to emails, phone calls and messages quickly. Very flexible when we have needed to change times and days of care. Thank you.

Thank you very much for the care that Safe and Sound gave to our mum for six months prior to her needing to move permanently into a care home. Carers were very kind to Mum and increased the level of support as Mum's health naturally declined due to old age. The managers were responsive when we had problems with Mum's increasingly ill health. They suggested options and put these in place.

I am very satisfied with the overall service.

Prompt and reliable response to any issues.

Have found all carers pleaant and efficient.

Excellent service.

We enjoy good service from "Safe and Sound", and the carers provide a caring and friendly service.

Very pleased with my carers.

I am very happy with all that they do.

I would happily recommend them to anyone. A big thank you to you all.

Safe and Sound have cared for my mother for several months now. The carers are just that, so caring, gentle and friendly; they have almost become like part of the family. They turn up at the time expected (as best anyone can with traffic and other impediments) but ring if delayed more than 30-mins. Their visits are at approx the same time daily so life can be planned and the same carers are regular too, a bonus after previous companies. The carers communicate with the family clearly and concisely, so any issues are dealt with quickly and efficiently. The office staff are accommodating and helpful whenever I've needed to contact them, even if out of office hours. Overall, can only praise this company and all their staff, look forward to an ongoing long-lasting relationship with my mum.

Staff always read any notes I leave and also leave me a reply.

My mum and dad are always telling me they are much happier since we changed their care company in June this year. I have noticed that too on my visits to see them. Their care team and the managers are lovely, professional, attentive, kind, friendly and very supportive to us as a family.

Safe and Sound are very good with all my mother's care, from the carers to the management staff, always accommodating to her needs and always willing to help when they can. They are always willing to help if there is anything else that needs to be added to the list of jobs that Mum needs help with.

My daughter is provided support by Safe and Sound assisting her with household tasks. We have been impressed with the organisation both for its office staff and carers. The office team members are quick to answer the phone, always friendly and polite and find solutions. With the supply of carers in England being difficult to keep up with demand for, the team goes out of its way to ensure cover is available and is always recruiting. The carers are clearly well-vetted because every one of them has been excellent. We note too that there are only a small number of carers visiting, so there isn't the need to keep explaining what to do. The service my daughter receives is exemplary. Thank you.

The contact app is most useful and saves everyone time, however, if I need to contact the office, this has worked well, and I usually get a prompt response.

Also, visits are very consistent and mostly the same regular carers, which is great for old people, especially caring towards my mum, who has Alzheimer's. What a great team.

I'm very impressed with the standard and the continuity of the carers that my Mum have visit her. Mum has her regular carers and if there are any changes then we are both notified. From the first point of contact, Safe and Sound have been so kind and understanding regarding our situation and I would happily recommend them to anyone.