Reto Care Ltd

Groundwork Enterprise Centre, Albany Works, Moorland Road, Stoke-on-Trent ST6 1EB
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9.5 21 Reviews
  • Reto Care Ltd, Stoke-on-Trent
Reto Care is a domiciliary care agency whose primary aim is to provide excellent quality care to service users within the community and in the comfort of their homes.

The Reto Care mission statement is:

To be the first choice provider of services supporting individuals in their own homes, through partnership, quality and staff ownership.

In order to achieve this aim, they have set the following objectives:

• To provide a service that fully satisfies the needs and expectations of individuals in their own homes in a person-centred way
• To respect the individuality of their Service Users
• To actively seek and value the contribution made by informal Carers, families and relevant others in care planning
• To respond positively to feedback from Service Users, their families and Carers, other health and social care professionals and their own staff
• To continuously seek ways in which their services can be improved        
• To protect their Service Users and Staff from hazards and abuse
• To build and retain a stable, committed and highly trained workforce

The Services they provide

Reto Care is able to provide a wide range of personal, domestic and social support including:

•Assistance with personal hygiene including bathing and hair washing
•Continence management
•Assistance with mobility
•Assistance with maintaining hydration and nutrition
•Medication supervision
•Support with social interaction
•Household management including shopping, cleaning
*Palliative care
*Care for individuals with learning difficulties
*Care of the elderly
*Sitting services - day and night sits
*Live-in care

These services are provided on the following basis:

•24 hours
•All day
•Overnight
•Twice to six times daily
•Once daily
•Monday to Friday
•Every other day
•Weekends
•Weekly
•Bank Holidays
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Care Provided by Reto Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £40
  • Weekly Live-in Care Fees: £850 – £1800

Our fees vary. Fees are charged depending on the level of care that is required following our assessment of the service user's needs.

These prices are only a guideline, please contact Reto Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Reto Care Limited

Person in Charge

  • Regina Taku (Manager)

Reto Care Ltd Reviews (21)

9.5

Reto Care Ltd has a Review Score of 9.5 (9.473) out of 10, based on 9 reviews in the last 2 years.
Over all time Reto Care Ltd has 21 reviews.

Overall Experience
  • 20
  • 0
  • 0
  • 1
  • 0
Date Published
  • 21
  • 1
  • 2
  • 9
  • 12
Reviewer Connection to Reto Care Ltd
  • 9
  • 5
  • 2
  • 2
  • 2
  • 1
Total of 21, showing 21-21
Review from Steve S (Client) published on 30 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
You have all shown respect and dignity through a very hard time. Compassion is beaming from all of you. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Reto Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.673 for Reto Care Ltd is calculated as follows: ( (46 Excellents x 5) + (1 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 52 Ratings = 4.673
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Reto Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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REGINA TAKU

Job Title: Manager Joined: 2016

As a manager, Regina is passionate about providing excellent quality care. She is always striving to improve the service provided by Reto Care and constantly works alongside staff and other professionals to ensure that the care provided is the best. Regina is a hands-on manager and knows her service users' individual needs. With her ever-supportive team, the care delivery is improving on a day to day basis.
Regina is passionate about care and expects her team member to do the same. She expects her carers to deliver care with compassion, passion and in a person-centred manner.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Reto Care Ltd to verify any information. View our terms and conditions. Reto Care Ltd has an Enhanced Service - more info.