Reto Care is a domiciliary care agency whose primary aim is to provide excellent quality care to service users within the community and in the comfort of their homes.
The Reto Care mission statement is:
To be the first choice provider of services supporting individuals in their own homes, through partnership, quality and staff ownership.
In order to achieve this aim, they have set the following objectives:
• To provide a service that fully...
Reto Care is a domiciliary care agency whose primary aim is to provide excellent quality care to service users within the community and in the comfort of their homes.
The Reto Care mission statement is:
To be the first choice provider of services supporting individuals in their own homes, through partnership, quality and staff ownership.
In order to achieve this aim, they have set the following objectives:
• To provide a service that fully satisfies the needs and expectations of individuals in their own homes in a person-centred way
• To respect the individuality of their Service Users
• To actively seek and value the contribution made by informal Carers, families and relevant others in care planning
• To respond positively to feedback from Service Users, their families and Carers, other health and social care professionals and their own staff
• To continuously seek ways in which their services can be improved
• To protect their Service Users and Staff from hazards and abuse
• To build and retain a stable, committed and highly trained workforce
The Services they provide
Reto Care is able to provide a wide range of personal, domestic and social support including:
•Assistance with personal hygiene including bathing and hair washing
•Continence management
•Assistance with mobility
•Assistance with maintaining hydration and nutrition
•Medication supervision
•Support with social interaction
•Household management including shopping, cleaning
*Palliative care
*Care for individuals with learning difficulties
*Care of the elderly
*Sitting services - day and night sits
*Live-in care
These services are provided on the following basis:
•24 hours
•All day
•Overnight
•Twice to six times daily
•Once daily
•Monday to Friday
•Every other day
•Weekends
•Weekly
•Bank Holidays
Care Provided by Reto Care Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£28 - £40
Weekly Live-in Care
£850 - £1,800
Our fees vary. Fees are charged depending on the level of care that is required following our assessment of the service user's needs.
The price(s) shown are provided by the agency. Contact Reto Care Ltd for full pricing details and T&Cs.
Contact Reto Care Ltd to get a personalised quote:
Review from Catherine O (Daughter of Client) published on 29 March 2021 Submitted via Website•
Overall Experience
The team at Reto Care Ltd looked after my father for a year. It was a very difficult time for him due to the debilitating effects of a stroke, however the team at Reto Care Ltd provided excellent care with humour and dignity. To say they helped us through a difficult period is a huge...
The team at Reto Care Ltd looked after my father for a year. It was a very difficult time for him due to the debilitating effects of a stroke, however the team at Reto Care Ltd provided excellent care with humour and dignity. To say they helped us through a difficult period is a huge understatement. I know my father was incredibly grateful and came to regard all the team members as friends and family rather than carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Annette T (Wife of Client) published on 29 March 2021 Submitted via Website•
Overall Experience
These carers were all very caring people. They were always polite, happy, caring and always had a smile. They not only treated my husband with respect but had time to help with any concerns I had, I cannot thank all of them enough.
These carers were all very caring people. They were always polite, happy, caring and always had a smile. They not only treated my husband with respect but had time to help with any concerns I had, I cannot thank all of them enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Linda W (Wife of Client) published on 28 February 2020 Submitted via Website•
Overall Experience
Initially, I had reservations about allowing carers into my home but I need not have worried. The staff from Reto Care have been totally professional, respectful and courteous. They have been extremely kind and caring to both my husband and me, always cheerful and bring a ray of sunshine whenever...
Initially, I had reservations about allowing carers into my home but I need not have worried. The staff from Reto Care have been totally professional, respectful and courteous. They have been extremely kind and caring to both my husband and me, always cheerful and bring a ray of sunshine whenever they visit. I feel comfortable raising any concerns or requests and know they will do their best to accommodate our needs. I would thoroughly recommend Reto Care to anyone seeking a care provider.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Judy M (Daughter of Client) published on 10 February 2020 Submitted via Website•
Overall Experience
I cannot rate the manager and her team high enough for the professional care they gave my terminally ill dad. The care was lovely and handled with such dignity. Not only did they care for dad but always checked mum was OK and had had something to eat and drink. They brought a ray of sunshine to the...
I cannot rate the manager and her team high enough for the professional care they gave my terminally ill dad. The care was lovely and handled with such dignity. Not only did they care for dad but always checked mum was OK and had had something to eat and drink. They brought a ray of sunshine to the house and lifted spirits of a very sad situation. Since dad passed they still rang mum to check she was OK which is all above their course of duty. I cannot thank them enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Linda R (Daughter of Client) published on 10 February 2020 Submitted via Website•
Overall Experience
Reto Care has looked after mum for over 2 years. They are totally reliable and truly caring totally superior to other care agency used. Lucky to have them.
Reto Care has looked after mum for over 2 years. They are totally reliable and truly caring totally superior to other care agency used. Lucky to have them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol R (Client / Service User) published on 10 February 2020 Submitted via Website•
Overall Experience
Homecare helped care for my terminally ill sister. We would not have managed without them. They were always very kind to my sister, and I would highly recommend them. There help and support made it possible for my sister to stay at home for as long as was possible. Very grateful to all the team,...
Homecare helped care for my terminally ill sister. We would not have managed without them. They were always very kind to my sister, and I would highly recommend them. There help and support made it possible for my sister to stay at home for as long as was possible. Very grateful to all the team, thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tereska L (Client / Service User) published on 10 February 2020 Submitted via Website•
Overall Experience
I am very happy with the services I have received. Great staff and really helpful people. The people were full of love and really caring for my husband
I am very happy with the services I have received. Great staff and really helpful people. The people were full of love and really caring for my husband
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Steve S (Client / Service User) published on 30 January 2020 Submitted via Website•
Overall Experience
You have all shown respect and dignity through a very hard time. Compassion is beaming from all of you. Thank you.
You have all shown respect and dignity through a very hard time. Compassion is beaming from all of you. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 February 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)
REGINA TAKUJob Title ManagerJoined 2016
As a manager, Regina is passionate about providing excellent quality care. She is always striving to improve the service provided by Reto Care and...
As a manager, Regina is passionate about providing excellent quality care. She is always striving to improve the service provided by Reto Care and constantly works alongside staff and other professionals to ensure that the care provided is the best. Regina is a hands-on manager and knows her service users' individual needs. With her ever-supportive team, the care delivery is improving on a day to day basis.
Regina is passionate about care and expects her team member to do the same. She expects her carers to deliver care with compassion, passion and in a person-centred manner.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Reto Care Ltd to verify any information. View our terms and conditions. Reto Care Ltd has an Enhanced Service -what an Enhanced Service includes.
