North Shropshire Homecare Ltd

The Coach House, 15/17 Green End, Whitchurch SY13 1AD
Review Us
8.0 5 Reviews
  • North Shropshire Homecare Ltd, Whitchurch
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Care Provided

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We charge per carer, per call at either 30 minutes, 45 minutes, or 1 hour +. Our rate remains the same at the weekend and we do not charge extra for mileage or travel time for remote areas.


We charge double time on Bank Holidays.

Good to Know

Owner

  • North Shropshire Homecare Ltd

Person in charge

  • Margaret Allen (Registered Manager)

Admission Criteria

  • Does not provide care to those under 18 years old
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North Shropshire Homecare Ltd Reviews (5)

8.0

North Shropshire Homecare Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time North Shropshire Homecare Ltd has 5 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 0
Date Published
  • 5
  • 0
  • 0
  • 1
  • 4
Reviewer Connection to North Shropshire Homecare Ltd
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from J H (Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
North Shropshire home care has been providing my care now for 4 years. The carers are very friendly and professional. Would highly recommend it. Nothing is too much trouble. Very observant with my health. They have great communication when dealing with health care professionals. The staff are friendly
and very respectful.
Reply from Margaret Allen, Registered Manager at North Shropshire Homecare Ltd

Thank you for this kind review. Our staff are proud to be providing your care!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vickie B (Daughter of Client) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superb service. Staff helpful, kind, caring and considerate. Treat clients with respect.
The house is kept clean and tidy. Always arrive at the agreed time and regular contact and updates from the manager.
Absolutely recommend.
Reply from Margaret Allen, Registered Manager at North Shropshire Homecare Ltd

We are happy to provide the care your mum deserves! Thank you for your kind words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C H (Daughter of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
North Shropshire Homecare has been supporting my mother for eight months. The carers are all very good - supportive and helpful to Mum and also quick to alert family to potential issues or concerns (e.g. trip hazards or health problems). As I don't live with Mum, it is very useful to be able to access
the care notes remotely to see how Mum is at each visit. They are also very responsive to changes in Mum's condition and provide additional support if required. I can thoroughly recommend them.
Reply from Margaret Allen, Registered Manager at North Shropshire Homecare Ltd

We appreciate this lovely feedback! It's always a pleasure looking after your mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Catherine M (Wife of Client) published on 29 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were so great with my husband and would go the extra mile and were so helpful. The best part was they always came at the same time every day with the same carers, which never happened with the previous agency we had.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alice (Granddaughter of Client) published on 17 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers at North Shropshire Homecare deal with my granddad's needs extremely well. Due to his conditions he has very high needs which constantly change and they are very adaptable to the quick changes. They can't do enough for him and I can't recommend them enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for North Shropshire Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for North Shropshire Homecare Ltd is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for North Shropshire Homecare Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about North Shropshire Homecare Ltd

What Type of Services does North Shropshire Homecare Ltd offer?

North Shropshire Homecare Ltd offers Home Care.

How many Carers does North Shropshire Homecare Ltd employ?

North Shropshire Homecare Ltd employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact North Shropshire Homecare Ltd to verify any information. View our terms and conditions. North Shropshire Homecare Ltd has an Basic Service - more info.