Hometouch Live-in Care

Unit M1, 40 Bowling Green Lane, London EC1R 0NE
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11 Reviews
  • Hometouch Live-in Care, London
Hometouch exceptional live-in care.

Hometouch is one of the most trusted providers of live-in care across the nation.

•        The CEO and Founder is a psychiatrist specialising in dementia and there are registered nurses within the clinical team.
•        Rated ‘good in all areas’ by the CQC (December 2022).
•        Hometouch owns the largest UK database of live-in carers – providing a greater selection of carers.
•        Hometouch is one of the few providers able to offer both Introductory and Regulated/Fully managed live-in care - if your care needs increase from introductory care, you can seamlessly switch to regulated/fully managed care, retaining your original carer and account manager without having to move to a different provider and start over.

Receive exceptional live-in care in just two simple steps:

Step 1. Contact Hometouch to book your free consultation
The friendly, knowledgeable team will discuss your loved one’s care needs and help answer any questions you may have and support you to determine if introductory or regulated/fully managed live-in care is the best fit for you. They will also gain an understanding of what your perfect carer may be, i.e., any special interests you may have, likes/dislikes.

Step 2. Meet carers specially selected for you
Utilising carer matching technology and professional judgement, having considered both your loved one’s needs and interests, the team will provide you with carer profiles for your consideration. They have many carers available so are sure to find you your perfect carer! They will arrange for you to meet each proposed carer via a video call and as soon as you are completely happy with your choice of carer, they can commence your live-in care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: from £1250

These prices are only a guideline, please contact Hometouch Live-in Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • HomeTouch Care Ltd

Person in charge

  • Jamie Wilson (CEO)

Hometouch Live-in Care Reviews (11)

Over all time Hometouch Live-in Care has 11 reviews.

Overall Experience

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Review from Stephen F (Friend of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The empathy from my first call when I unloaded weeks and weeks of pain from being lost in a very complicated situation trying to find a way to discharge my best pal and neighbour back to his home was above and beyond. The family team helped me understand the process, liaised with the hospital and helped
us find our Mary Poppins.
Since she’s begun the care has few. Second to none.
Thank you Hometouch Live-in Care.

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Review from Doug S (Client) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

HomeTouch operates through an online service and I used this when the other agency who was providing daytime care could not provide any night care services at a relatively short notice. I found the online service through their website for finding, selecting and contacting the carers very easy and reliable.

The carers were very well qualified and diligent with the help and assistance they provided. Their response to my online enquiries meant that I was able to find and select two carers to fill the gap for all 7 nights a week care. Their help was warm and comforting in a difficult time of transition.
I would have no hesitation in recommending HomeTouch and their people in the future.

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Review from Jef G (Son of Client) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a stroke, my 94-year-old Dad had 6 months of repeated and sustained hospital stays (5 of the 6 months) following short periods at home being "cared" for by over 30 different carers recommended by the council. In each of the short periods at home, he deteriorated rapidly, precipitating emergency
hospital admissions, due to: lack of hygiene and food and additional strokes (due to falls). It wasn't all the fault of the carers who were poorly trained and paid minimum wage for 4 short 30-minute visits a day. Potential care homes ranged from fully booked (the better ones) to awful. Finally, we got agreement to source a 24-hour carer. The carer HomeTouch provided for us (at 12 hours notice) has been absolutely amazing the last 5 months, and the polar opposite of all the "care" he has received from other agencies: eating well, no health concerns, happy and contented. It's not cheap but, while we have the money, well worth it to see him live out his final days at home in a state of grace.

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Review from Natalie S (Granddaughter of Client) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using HomeTouch since September 2016 for my Grandmother who has dementia and I can honestly say they are fantastic. So easy to use, you choose who you want, you liaise directly with the carer and they contact you to make sure you're ok or need any assistance. Professional, helpful and very
timely. Exactly what you want. Can not recommend them enough. Thank you HomeTouch.

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Review from Wendy S (Daughter of Client) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using HomeTouch since early November last year and cannot recommend them highly enough.


The carer I have found for my mother who has dementia is someone I would be happy having care for me if I was ill, she is kindness itself towards my mother and has improved her quality of life tremendously.

She is honest and reliable and has also made my life so much easier as it has lifted a lot of the worry from me on a day to day basis as I work full time.

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Review from Caroline W (Daughter of Client) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Touch on three separate occasions now to help look after my mum in my home. She has dementia. I have found the booking system easy to use and the service is excellent. Each time I have had the same lovely carer to help me: so nice to have one consistent person, although my mum wouldn't
remember it is much easier for me.
The carer has been so gentle and patient and the occupational therapy she does with my mum means that Mum has a lovely holiday with me when she comes to stay. I am very happy to recommend Home Touch and will continue to use them.

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Review from P H (Daughter of Client) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed extra care for my Dad and many other care agencies couldn’t help. I found HomeTouch online and the carer we have is kind, professional and is great with Dad.
If we’ve needed to increase hours or change things they have been very helpful. Very pleased with the efficiency of the company.

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Review from Sarah J (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Touch on an ad hoc/respite basis for 9 months. The ladies who have visited my father have all been excellent. They have been professional, caring, attentive and have provided Dad with plenty of conversation and good humour. They have fitted into our family extremely well and
Dad looks forward to their next visit. I have recommended Home Touch to friends. It has taken me 4 years to find the right carers to look after my father as I have extremely high standards and our local hourly care company had already set the bar very high. I am very grateful for the service you provide.

Reply from Dr Jamie Wilson, CEO at Hometouch Live-in Care

Many thanks for your kind review Sarah.

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Review from Jonathan B (Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first contact with any care-agency, and I was under considerable stress, with my mother living alone and starting to lose both her memory and her mobility. A cousin recommended Home Touch, so I tried their website, which was very helpful. I duly wrote a short description of the job in plain
terms, not hiding what the challenges were, and sent it out to eighteen of their carers. Twelve of them said they would be available, but when we interviewed the first one, it was clear that she was exactly the right person, and we didn’t have to look any further. She started next morning and performed brilliantly for the required month. Luck may have had something to do with it, but when I heard about the rigorous screening carried out by the Home Touch management, I realized that careful selection at their end was the key.

Reply from Lindsey Brooks, Client Relationship Manager at Hometouch Live-in Care

Many thanks for your kind review Jonathan. Yes, you are correct, rigorous screening and a large choice of carers is key to our service.

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Review from Lorraine H (Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Touch is an excellent service and certainly saved my sanity after my husband had a stroke last year. Suddenly I was coping with someone who could do very little for himself and I was coping alone. I had some support via the social services who were nice but not really fully trained care workers,
but then I discovered Home Touch. I was able to find someone in my local area who could do the hours to suit and also who was highly experienced. I loved the ease of the site to explore and choose the carer to suit me and my budget.


The carer came into my life and gave me peace of mind and also practical help. She stabilised our routine and helped us find our new normal. She was excellent - caring and flexible. I can't recommend this service highly enough for anyone in need.

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Review from Caroline B (Daughter of Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I needed urgent extra help for my mother in hospital to ensure she drank enough fluids, I found Home Touch a brilliant way to very quickly connect with a local, friendly, professional carer, who started visiting her within two days of me sending a message. She always texted me as soon as she arrived
and when she left my mother, she gave me an update on how she was and how much she had drunk. She was always on time. I discussed the process of setting up a contract on the phone with the friendly Home Touch staff, and was able to do this easily online. Home Touch sometimes called me to check I was happy with the carer. What is great with this agency is that you can choose a carer that looks suitable yourself, discuss requirements and meet them, so it puts you much more in control of arranging the care you want, but Home Touch deal with all the legal and financial side of things so you don't have to worry about that, which you would do if you were employing a carer directly yourself.

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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (1)

Jamie

Jamie Wilson

Job Title: Founder / CEO

Joined: 2015

Hometouch founder and CEO Dr Jamie Wilson started his career as a dementia specialist at Imperial College. Frustrated with NHS bureaucracy and experiencing first hand how difficult it was for his patients to find reliable home care, he realised the agency model was broken: carers were paid minimum wage, and patients had a lack of choice and control regarding care provision. It was clear to Jamie that fixing the agency model trust was critical for the future of dementia care and the NHS. Jamie founded Hometouch in 2015 and has received more than £5m in financial backing from BUPA, the UK government and Passion capital.

Frequently Asked Questions about Hometouch Live-in Care

What Type of Services does Hometouch Live-in Care offer?

Hometouch Live-in Care offers Home Care.

How many Carers does Hometouch Live-in Care employ?

Hometouch Live-in Care employs 500 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hometouch Live-in Care to verify any information. View our terms and conditions. Hometouch Live-in Care has an Enhanced Service - more info.