What Type of Services does Hometouch Live-in Care offer?

Hometouch Live-in Care offers Home Care.

How many Carers does Hometouch Live-in Care employ?

Hometouch Live-in Care employs 500 carers.

Hometouch Live-in Care, Unit M1, 40 Bowling Green Lane, London EC1R 0NE

Review from Stephen F (Friend of Client) published on 25 May 2023 Submitted via Website • Report

Overall Experience

The empathy from my first call when I unloaded weeks and weeks of pain from being lost in a very complicated situation trying to find a way to discharge my best pal and neighbour back to his home was above and beyond. The family team helped me understand the process, liaised with the hospital and helped

us find our Mary Poppins.
Since she’s begun the care has few. Second to none.
Thank you Hometouch Live-in Care.

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Review from Doug S (Client) published on 25 April 2018 Submitted via Website • Report

Overall Experience

HomeTouch operates through an online service and I used this when the other agency who was providing daytime care could not provide any night care services at a relatively short notice. I found the online service through their website for finding, selecting and contacting the carers very easy and reliable.

The carers were very well qualified and diligent with the help and assistance they provided. Their response to my online enquiries meant that I was able to find and select two carers to fill the gap for all 7 nights a week care. Their help was warm and comforting in a difficult time of transition.
I would have no hesitation in recommending HomeTouch and their people in the future.

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Review from Jef G (Son of Client) published on 9 April 2018 Submitted via Website • Report

Overall Experience

Following a stroke, my 94-year-old Dad had 6 months of repeated and sustained hospital stays (5 of the 6 months) following short periods at home being "cared" for by over 30 different carers recommended by the council. In each of the short periods at home, he deteriorated rapidly, precipitating emergency

hospital admissions, due to: lack of hygiene and food and additional strokes (due to falls). It wasn't all the fault of the carers who were poorly trained and paid minimum wage for 4 short 30-minute visits a day. Potential care homes ranged from fully booked (the better ones) to awful. Finally, we got agreement to source a 24-hour carer. The carer HomeTouch provided for us (at 12 hours notice) has been absolutely amazing the last 5 months, and the polar opposite of all the "care" he has received from other agencies: eating well, no health concerns, happy and contented. It's not cheap but, while we have the money, well worth it to see him live out his final days at home in a state of grace.

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Review from Natalie S (Granddaughter of Client) published on 12 March 2018 Submitted via Website • Report

Overall Experience

I have been using HomeTouch since September 2016 for my Grandmother who has dementia and I can honestly say they are fantastic. So easy to use, you choose who you want, you liaise directly with the carer and they contact you to make sure you're ok or need any assistance. Professional, helpful and very

timely. Exactly what you want. Can not recommend them enough. Thank you HomeTouch.

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Review from Wendy S (Daughter of Client) published on 26 February 2018 Submitted via Website • Report

Overall Experience

I have been using HomeTouch since early November last year and cannot recommend them highly enough.

The carer I have found for my mother who has dementia is someone I would be happy having care for me if I was ill, she is kindness itself towards my mother and has improved her quality of life tremendously.

She is honest and reliable and has also made my life so much easier as it has lifted a lot of the worry from me on a day to day basis as I work full time.

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Review from Caroline W (Daughter of Client) published on 21 February 2018 Submitted via Website • Report

Overall Experience

I have used Home Touch on three separate occasions now to help look after my mum in my home. She has dementia. I have found the booking system easy to use and the service is excellent. Each time I have had the same lovely carer to help me: so nice to have one consistent person, although my mum wouldn't

remember it is much easier for me.
The carer has been so gentle and patient and the occupational therapy she does with my mum means that Mum has a lovely holiday with me when she comes to stay. I am very happy to recommend Home Touch and will continue to use them.

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Review from P H (Daughter of Client) published on 21 February 2018 Submitted via Website • Report

Overall Experience

We needed extra care for my Dad and many other care agencies couldn’t help. I found HomeTouch online and the carer we have is kind, professional and is great with Dad.
If we’ve needed to increase hours or change things they have been very helpful. Very pleased with the efficiency of the company.

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Review from Sarah J (Daughter of Client) published on 7 February 2018 Submitted via Website • Report

Overall Experience

I have been using Home Touch on an ad hoc/respite basis for 9 months. The ladies who have visited my father have all been excellent. They have been professional, caring, attentive and have provided Dad with plenty of conversation and good humour. They have fitted into our family extremely well and

Dad looks forward to their next visit. I have recommended Home Touch to friends. It has taken me 4 years to find the right carers to look after my father as I have extremely high standards and our local hourly care company had already set the bar very high. I am very grateful for the service you provide.

Reply from Dr Jamie Wilson, CEO at Hometouch Live-in Care

Many thanks for your kind review Sarah.

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Review from Jonathan B (Client) published on 7 February 2018 Submitted via Website • Report

Overall Experience

This was my first contact with any care-agency, and I was under considerable stress, with my mother living alone and starting to lose both her memory and her mobility. A cousin recommended Home Touch, so I tried their website, which was very helpful. I duly wrote a short description of the job in plain

terms, not hiding what the challenges were, and sent it out to eighteen of their carers. Twelve of them said they would be available, but when we interviewed the first one, it was clear that she was exactly the right person, and we didn’t have to look any further. She started next morning and performed brilliantly for the required month. Luck may have had something to do with it, but when I heard about the rigorous screening carried out by the Home Touch management, I realized that careful selection at their end was the key.

Reply from Lindsey Brooks, Client Relationship Manager at Hometouch Live-in Care

Many thanks for your kind review Jonathan. Yes, you are correct, rigorous screening and a large choice of carers is key to our service.

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Review from Lorraine H (Client) published on 2 February 2018 Submitted via Website • Report

Overall Experience

Home Touch is an excellent service and certainly saved my sanity after my husband had a stroke last year. Suddenly I was coping with someone who could do very little for himself and I was coping alone. I had some support via the social services who were nice but not really fully trained care workers,

but then I discovered Home Touch. I was able to find someone in my local area who could do the hours to suit and also who was highly experienced. I loved the ease of the site to explore and choose the carer to suit me and my budget.

The carer came into my life and gave me peace of mind and also practical help. She stabilised our routine and helped us find our new normal. She was excellent - caring and flexible. I can't recommend this service highly enough for anyone in need.

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Review from Caroline B (Daughter of Client) published on 2 February 2018 Submitted via Website • Report

Overall Experience

When I needed urgent extra help for my mother in hospital to ensure she drank enough fluids, I found Home Touch a brilliant way to very quickly connect with a local, friendly, professional carer, who started visiting her within two days of me sending a message. She always texted me as soon as she arrived

and when she left my mother, she gave me an update on how she was and how much she had drunk. She was always on time. I discussed the process of setting up a contract on the phone with the friendly Home Touch staff, and was able to do this easily online. Home Touch sometimes called me to check I was happy with the carer. What is great with this agency is that you can choose a carer that looks suitable yourself, discuss requirements and meet them, so it puts you much more in control of arranging the care you want, but Home Touch deal with all the legal and financial side of things so you don't have to worry about that, which you would do if you were employing a carer directly yourself.