Arale Group Ltd

Unit 29, Town Mead Business Centre, William Morris, London SW6 2SZ
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9.4 5 Reviews
  • Arale Group Ltd, London
Arale Group Ltd, based in London, provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities, help for bedbound or terminally ill.   

Staff treat people receiving care with dignity and respect.
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Care Provided by Arale Group Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £18 – £24

These prices are only a guideline, please contact Arale Group Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Arale Group Ltd

Person in Charge

  • Liban Muse (Manager)

Arale Group Ltd Reviews (5)

9.4

Arale Group Ltd has a Review Score of 9.4 (9.400) out of 10, based on 5 reviews in the last 2 years.
Over all time Arale Group Ltd has 5 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 0
Date Published
  • 5
  • 5
  • 5
  • 5
  • 0
Reviewer Connection to Arale Group Ltd
  • 3
  • 1
  • 1
Total of 5, showing 1-5
Review from M A (Daughter of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Arale care for few years now. As her next of kin I've never experienced any issues with the carers or the management. Her needs has been met through the years. Very supportive and understanding
Reply from Liban Muse, Manager at Arale Group Ltd
Thank you for taking the time to to share your experience . We're glad to hear your mother has been well cared for over the years and that you've had a positive experience with both our carers and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda S (Daughter of Client) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Arale Care for my 100 year old mother for the last couple of months and I am extremely happy with the care provided.
Mum looks forward to the carer coming twice a week and she is very proficient in what she does.
I would thoroughly recommend Arale Care for anyone's care needs.
Reply from Liban Muse, Manager at Arale Group Ltd
Thank you so much for your kind words and thoughtful feedback!we're so glad to hear your mum is happy and looks forwawrd to our visits. It means alot to us, and we truly appreciate your…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mohamed A (Nephew of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't express enough how grateful our family is for the exceptional care my aunt received from Arale Care. From the very first meeting, the team showed a level of compassion, professionalism, and dedication that immediately put us at ease.
The carers were not only punctual and reliable, but they
also treated my aunt with genuine kindness, respect, and dignity. They took the time to understand her needs, preferences, and personality, which made a real difference in her comfort and well-being. It was clear that she felt safe, valued, and supported - and that meant the world to us.
Communication with the agency was always clear and responsive. Any concerns or changes were handled promptly and with care.
Reply from Liban Muse, Manager at Arale Group Ltd
Thank you for your detailed and heartfelt feedback. it's our privilege to offer care that respects and supports loved one's well being. Your kind words about communication and dedication inspire us to…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Daughter of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been very pleased with the care provided by Arale From the beginning, the team has been professional, attentive, and genuinely kind. They took the time to understand our family's needs and matched us with carers who has been a great fit - reliable, respectful, and compassionate.
Reply from Liban Muse, Manager at Arale Group Ltd
Thank you for your kind words and thoughtful feedback. we are truly pleased that you've had a positive experience with our team .providing professsional,compassionate,and reliable care is at the heart…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R S (Sister of Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the last few years my mother has been receiving good care from the team of professionals and respectful staff .It has been a bonus having had the same member of staff attending to her needs which has made her comfortable.


I highly recommend this agency

Reply from Liban Muse, Manager at Arale Group Ltd
Thank you for your kind words. We're so glad your mother has felt comfortable and well cared for. it's great to hear that consistent staffing has made a positive diffrence. We truly appreciate your…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Arale Group Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Arale Group Ltd is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) ) ÷ 30 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Arale Group Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (5)

Liban

Liban Muse

Job Title: Registered Manager Joined: 2017

Liban is our dedicated and ambitious manager here at Arale Care. Liban has been providing exceptional care for over 5 years now. Personalised care is extremely important to him as well as fostering a positive work culture. Liban is known for strong leadership and interpersonal skills, as well as his compassion to help the community at large. Liban is enthusiastic about his professional development as well as leading his team well. Outside of work, you will find him volunteering at community welfares, further enhancing his creative problem-solving skills.

Farhiya

Farhiya Yusuf

Job Title: Coordinator Joined: 2017

Farhia is our Coordinator here at Arale Care. She has a strong track record of successfully managing events and cross-functional teams. Farhia is organised, detail-oriented and very dependable. She’s a great addition to our team here at Arale Care!

Mohammed

Mohammed Hussain

Job Title: Safeguarding Lead Joined: 2017

Mohamed is Safeguarding Lead here at Arale Care. His comprehensive skill set ensures the safety and wellbeing of all services users. With strong legal knowledge and extensive experience in safeguarding, Mohamed is adept at applying safeguarding guidance to protect vulnerable individuals.

Habsa

Habsa Osman

Job Title: HR Joined: 2017

Before coming to Arale Care as head of our HR department, she completed a Bachelor of Medicine. With around 4 years of clinical experience, she is vital to our team here at Arale Care. Having worked in HR teams across the health sector, she’s gained skills that she has transferred to her current role.

Jamal

Jamal Mursal

Job Title: Training Manager Joined: 2017

Jamal is our Training Manager here at Arale Care. He has worked in numerous sectors until he began lecturing in various colleges specialising in Health & Social Care, Business Administration, Customer Services and IT. Jamal has also helped trained people in employability skills and apprenticeship programmes. As the founder of Bright Star Training and Development, he works extremely hard to ensure we’re trained properly here at Arale Care.

Frequently Asked Questions about Arale Group Ltd

What Type of Services does Arale Group Ltd offer?

Arale Group Ltd offers Home Care.

How many Carers does Arale Group Ltd employ?

Arale Group Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Arale Group Ltd to verify any information. View our terms and conditions. Arale Group Ltd has an Enhanced Service - more info.