Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Arale Group Ltd

stars
stars 11 July 2025
My mother has been with Arale care for few years now. As her next of kin I've never experienced any issues with the carers or the management. Her needs has been met through the years. Very supportive and understanding
Review from M A (Daughter of Client/Service User)
stars
stars 07 July 2025
I have been using Arale Care for my 100 year old mother for the last couple of months and I am extremely happy with the care provided. Mum looks forward to the carer coming twice a week and she is very proficient in what she does. I would thoroughly recommend Arale Care for anyone's care needs.
Review from Linda S (Daughter of Client/Service User)
stars
stars 03 July 2025
I can't express enough how grateful our family is for the exceptional care my aunt received from Arale Care. From the very first meeting, the team showed a level of compassion, professionalism, and dedication that immediately put us at ease. The carers were not only punctual and reliable, but they also treated my aunt with genuine kindness, respect, and dignity. They took the time to understand her needs, preferences, and personality, which made a real difference in her comfort and well-being. It was clear that she felt safe, valued, and supported - and that meant the world to us. Communication with the agency was always clear and responsive. Any concerns or changes were handled promptly and with care.
Review from Mohamed A (Nephew of Client/Service User)
stars
stars 03 July 2025
I've been very pleased with the care provided by Arale From the beginning, the team has been professional, attentive, and genuinely kind. They took the time to understand our family's needs and matched us with carers who has been a great fit - reliable, respectful, and compassionate.
Review from M H (Daughter of Client/Service User)
stars
stars 27 June 2025
For the last few years my mother has been receiving good care from the team of professionals and respectful staff .It has been a bonus having had the same member of staff attending to her needs which has made her comfortable. I highly recommend this agency
Review from R S (Sister of Client/Service User)