Bluebird Care South Somerset

Vincent Chambers, 26 Market Street, Yeovil BA20 1HZ
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9.5 34 Reviews
  • Bluebird Care South Somerset, Yeovil
Bluebird Care South Somerset offers excellent live-in and home care in South Somerset to enable people to live independently in their own home for longer.

Bluebird Care South Somerset provides personal care and a range of support services to people living in their own homes around Wincanton, Yeovil, Somerton and Chard.

The care service uses innovative ways to manage people's risks and keep people safe, whilst ensuring they have a full and meaningful life.

A strong person-centred culture ensures they are committed to providing a service which puts people at the heart of everything they do.

Staff treat home care clients as individuals and take pride in their work, recognising the 'little things' that make people feel valued in the community.

The culture at the service is open, transparent and welcoming, encouraging care workers to share ideas that benefit the clients they care for.
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Care Provided by Bluebird Care South Somerset

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.60 – £60.15
  • Weekly Live-in Care Fees: £1240 – £1785

These prices are only a guideline, please contact Bluebird Care South Somerset to find out the exact price for your requirements.

Contact Bluebird Care South Somerset to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care South Somerset to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rose Crossman (Registered Manager)

Bluebird Care South Somerset Reviews (34)

9.5

Bluebird Care South Somerset has a Review Score of 9.5 (9.472) out of 10, based on 11 reviews in the last 2 years.
Over all time Bluebird Care South Somerset has 34 reviews.

Overall Experience
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Date Published
  • 34
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  • 11
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Reviewer Connection to Bluebird Care South Somerset
  • 11
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Total of 34, showing 21-34
Review from Helen O (Daughter of Client) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family has found Bluebird Care very helpful and reliable in caring for our mother over the last 8 months. They are flexible and responsive to requests and carry out their tasks efficiently. Their support has been essential during the pandemic. Mum especially values the friendliness of her carers
as the social aspect of the visits is particularly important at the current time of restrictions.
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Review from Alan (Son of Client) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird provided live-in care for my bed-ridden father in the final three weeks of his life. I cannot fault the care provided. The live-in carer who stepped in at very short notice did an amazing job looking after Dad full time as well as getting up to speed so quickly with the domestic management
of his bungalow – mastering the kitchen appliances, making sure the bins went out on the right day, and generally keeping the place clean and spotless. She was a very caring and sensitive person.
She was ably supported by the local team, one of whom visited three times each day to help with his personal care. They were always cheerful, kind and unhurried – despite the demands of their schedule and the extra incumbrance of operating in PPE. Just days before he died, Dad told one of my cousins how much he appreciated being at home able to look out on his garden and how he was enjoying all the care and attention he was getting. What more can I say?
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Review from Julia E (Daughter of Client) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been looked after by Bluebird staff for a couple of years now and I have always been very happy with their service. I would happily recommend Bluebird to anyone else. They initially came to help us out in an emergency and have stayed ever since.
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Review from Ronald D (Husband of Client) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care South Somerset looked after my terminally ill wife for quite a few weeks. They came three times a day to look after her hygiene etc and I could not fault them. They were very caring, professional and went out of their way to make sure she was as comfortable as possible.
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Review from D P (Client) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had care from Bluebird Care South Somerset for at least 2 years now and my experience has been positive. The fact that they may be a little late sometimes is probably another index of the popularity of the service they offer.
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Review from M D (Client) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel this is a good service and allows me to remain living at home. They do a good job. I have no complaints. I would like to thank all the staff at Bluebird Care. This company is a real need for me to remain at home. Bluebird Care has organised the company and carers very well during Covid-19
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Review from K B (Daughter of Client) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents were in a crisis, and I contacted Bluebird, and almost immediately my stress levels were reduced by the reassurance, professionalism and care by the management of our family's situation. Care was in place on the day I was told it would be, and the carer is truly amazing. I no longer worry
about what is happening at my parent's home when I am not with them. I cannot tell you how grateful I am to Bluebird.
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Review from Paula F (Daughter of Client) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A professional caring agency that I would happily recommend. We have a small team of carers that are all very supportive to provide the best care possible. They are obviously well supported by an admin/management team as all goes smoothly!!
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Review from Stephen B (Son of Client) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care workers always there when needed, all did their best to keep my mother happy.
Very alert to any changes in their client's health and keeping me updated, thoroughly recommended.
Would do there utmost to keep Mum's care as a light-hearted but professional affair. She was treated as a person,
not an object.
All dates and times emailed through same time every week, so never confused. Invoices detailed and correct never had a fault with the office part either.
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Review from Helen R (Daughter of Client) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird provided care for my mum from March until her death. The care was superb and in the last month of her life, when we needed 4 visits a day at short notice to enable her to die at home after a hospital admission, they were able to respond to the request at a days notice. All the carers were compassionate
and professional showing concern not just for my mum but the family as a whole. We are continuing to use Bluebird to provide domestic support to my dad. I can’t recommend them highly enough.
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Review from T S (Client) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care has been amazing. I have serious mobility problems with my legs so need a wheelchair. The owner of Bluebird helped make arrangements for the stairlift in my house so I could stay at home. The staff have all been lovely too, making tea and my dinner and helping me in and out of the bath. Very
nice ladies. Thank you.
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Review from Celia T (Wife of Client) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff are kind and they all look after us both. Visits are cheery and we all have a sense of humour. Very much needed in the circumstances.
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Review from Mary P (Client) published on 13 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall whilst on holiday in Somerset, I was admitted to Yeovil hospital with multiple fractures. After surgery and 2 weeks stay in hospital, I was discharged but unable to walk or travel. My husband found tempoary accommodation and arranged for Blue Bird South Somerset to look after me. For
the next 10 weeks I could not have had better care. The girls were very reliable and clearly knew what they were doing. Friendly, kind and really encouraging, the team helped me to get through a very difficult time with my dignity intact and I remain grateful to them. We are now back home in Staffordshire and I am well on the way to a full recovery.
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Review from Marie L (Friend of Client) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you from the bottom of our hearts. You made our mother's friend's final days easier. One of your strengths is your flexibility - this made such a difference. The other big strength is your carers, they are amazing women. We are particularly grateful to the carers that stepped in overnight. We
will recommend you to everyone from now on. Thank you again.
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Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for Bluebird Care South Somerset is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.697 for Bluebird Care South Somerset is calculated as follows: ( (46 Excellents x 5) + (20 Goods x 4) ) ÷ 66 Ratings = 4.697
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care South Somerset is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (6)

Rose

Rose Crossman

Job Title: Registered Care Manager Joined: 2023

Rose joined Bluebird Care on August 23, having worked in similar roles in the care industry.

Adam

Adam Kerswell

Job Title: Training & Compliance Manager Joined: 2020

Adam has been involved in care since a young age, as he was caring for a family member from age of 12. Adam travelled to America to be a sports coach for young people and children with learning disabilities for 3 summers between 2001 to 2003.


Adam has extensive care experience, varying from working in care homes, in the community, and as a home care manager.


Adam enjoys the behind-the-scenes of office work and care, putting together rotas and being a care Coordinator.

Interesting facts about Adam


1: Adam has done volunteer work for the London ambulance service as a first responder, involved in helping in the 2012 London Olympics
2: Enjoys playing skittles at a local pub and has won trophies for the last 10 years

Jess

Jess Watson

Job Title: Care Co-ordinator Joined: 2022

Jess joined the Bluebird Care South Somerset team in October 2022. Jess has joined our team as our new Care Coordinator for South Somerset.


She has over 6 years of experience working in the care industry supporting others. She worked as a support worker and then went on to become an assistant manager in a residential home.


Jess loves helping and supporting other people to have the best life possible. She also loves being organised and planning!


In her spare time, Jess enjoys spending time with her family and friends, especially spending quality time with her nieces. She also loves listening to different music.

Claire

Claire Cobner

Job Title: Community Care Lead - Yeovil Joined: 2016

Claire joined Bluebird Care in August 2016 and started to work as a supporting supervisor for Yeovil. After 6 months Claire became Area Supervisor for the Central area since then Claire's area has expanded across 3 areas in South Somerset and Dorset. These areas include Sparkford, Wincanton, and Sherborne/Milborne Port.
Claire has over 5 years of experience in providing Care and Support. During this time she has worked in the community providing care in customers' homes. Claire is passionate that she and her team deliver high-quality care where ever it is needed. Claire has achieved her NVQ levels 2 and 3 in Health and Social Care during her time at Bluebird Care. She is currently working towards her QCF Level 5 Qualification in Health and Social Care.
Claire enjoys spending time with family and friends. Claire's family means the world to her and is family-driven. Claire likes to socialise in local pubs and festivals. After work, Claire likes to unwind with a drink normally the prosecco type.

Jessica

Jessica Hook

Job Title: Community Care Lead - Chard/Crewkerne Joined: 2022

Jess is a dedicated care professional who began her career in 2021 and has been passionate about it ever since. She joined Bluebird Care in April 2023 and is eager to help her team continue their amazing work throughout Chard, Crewkerne and South Somerset.


When she's not at work, Jess enjoys visiting garden centres and trying to persuade her family that yet another plant is necessary for their home.

Kirstie

Kirstie Attwood

Job Title: Community Care Lead - Sherborne/Wincanton Joined: 2018

Kistie joined Bluebird Care in July 2018, since 2018, Kirstie has achieved both her NVQ level 2 and 3 qualifications in health and social care.


She is passionate about providing the highest quality of care to our customers.


In Kirstie's spare time, she loves to attend her jiu-jitsu class, where she's training to earn her black belt.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care South Somerset to verify any information. View our terms and conditions. Bluebird Care South Somerset has an Enhanced Service - more info.