Caring Connections

1st Floor Edward House, Earl of Derby Complex, North Mersey Business Centre, Knowsley Industrial Estate, Woodward Road, Liverpool L33 7UY
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9.3 8 Reviews
  • Caring Connections, Liverpool
Caring Connections is a registered charity founded in Knowsley in 1992 specialising in the delivery of care and support services to vulnerable individuals across the community. Their central aim is to reduce social isolation and improve levels of independence through the provision of high quality care and tailored needs based community projects. As a charity, they always have a number of charitable projects working alongside their care services to further support their local community, one of their key specialisms in the provision of fully funded bereavement counselling.

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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Funding & Fees

Please phone the office for information

Good to Know

Person in charge

  • Sarah Corner (Manager)

Caring Connections Reviews (8)

9.3

Caring Connections has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Caring Connections has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
4
4
4
4

Review from M K (Daughter of Client) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's carer is outstanding. Nothing is too much for her, everything she does is for the best interests of mum. Mum and dad love her and she really is part of the family, she literally is the bestb

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ashley R (Granddaughter of Client) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service we have had them coming for nearly 2years now very thoughtful people looking after my nan she looks forward to her calls and it's someone for my nan to talk to thanks for all your help

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Management

Treated with Dignity

Value for Money

Review from David F (Husband of Client) published on 10 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care we get from Caring Connections. All the carers are very nice, and do a good job of caring for Valerie. They are also quite flexible when we have appointments which clash with their visit times, and are happy to adjust them, for example, making the lunchtime visit
earlier if we are going out for the afternoon. They are very good at using the hoisting equipment to move Valerie around.

Staff

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Management

Treated with Dignity

Value for Money

Review from Kath F (Client) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been wonderful. The standard of care is first class. They are friendly, caring and respectful. Nothing is too much trouble. Reliable and trustworthy. I would highly recommend this service.

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Management

Treated with Dignity

Value for Money

Review from P H (Client) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane G (Mother of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Connections have provided care for my son for a number of years now. My son thoroughly looks forward to seeing them and he has formed a marvellous friendship with a small number of the staff. He looks upon them as his best friends and relies on them to brighten his day. He cares about them as
much as they care about him. This bond they have formed is very special and one that cannot be broken. Staff are very caring and understanding about his needs. Whenever possible staff go out of their way to help him and provide a high level of service for him. Whenever asked to do something staff do it without question. The service that the office staff provide is also very good. If ever I need a call time changing or need assistance with something they are always willing to help. Thank you for taking good care of my son.

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Management

Treated with Dignity

Value for Money

Review from Trevor W (Son of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were reliable. Always treated with dignity. Polite and professional and ensured a personally tailored service was given. Staff are honest and trustworthy. The personal security of my mum and her possessions were never in doubt. Thank you.

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Management

Treated with Dignity

Value for Money

Review from C G (Niece of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care in general is very good and the carers themselves are very nice with some giving exceptional care. Some concerns over carers not sticking to the timetable and coming exceptionally early for the evening calls. Some concerns (reported to the office) about carers entering the premises when the client
is not at home, even though this had been reported to the on-call number.

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Management

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Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Caring Connections is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Caring Connections is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Connections is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Paul

Paul Growney

Job Title: CEO

Joined: 2017

Hi, I am Paul Growney and I am the CEO of Caring Connections. As a charity, we are committed to providing the highest quality of care and we believe we can achieve this through treating carers properly 'We care for our carers so they can for others'. We are dedicated to supporting our care team and their wellbeing, we value all social care workers.


At Caring Connections we see ourselves as a family and as either an employee or care recipient we consider you part of that family. All of our values are based on 'people not profit' aiming to reduce levels of social isolation and improve levels of independence across communities. As a charity, we have a range of support services to complement both our social care and our communities and always have several charitable projects ongoing aiming to support our community.


I love being part of Caring Connections and working with a team I consider my family.

Katy

Katy Turner

Job Title: Area Manager

Joined: 2018

Hi, My Name is Katy Turner, I oversee operations and strategy for the Knowsley and Ellesmere Port Area. I have worked for Caring Connections for over 4 years and have developed from a role as a front-line carer to a senior manager within the charity. I am passionate about providing the highest quality of care and also ensuring our carers are treated properly as our motto is 'we care for our carers so they can care for others. We are a people, not profit organisation and truly do care for our local community.

Laura

Laura McCluskie

Job Title: Deputy Care Manager

Joined: 2017

Hi, my name is Laura. I am the Deputy Care Manager for the Knowsley branch. I love my job and love caring for people across the community. I have been a front line carer, rota supervisor and now the Deputy Care Manager. I am dedicated to keeping the quality of care at the highest level. I am always around the office please pop in.

Frequently Asked Questions about Caring Connections

What Type of Services does Caring Connections offer?

Caring Connections offers Home Care.

How many Carers does Caring Connections employ?

Caring Connections employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Connections to verify any information. View our terms and conditions. Caring Connections has an Enhanced Service - more info.