Intrust Care Ltd

First Floor, 5 Whittle Court, Knowlhill, Milton Keynes MK5 8FT
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10 34 Reviews
  • Intrust Care Ltd, Milton Keynes
Intrust Care is a nurse-led home care provider that offers compassionate, quality care to adults in Milton Keynes. Intrust Care is passionate about keeping clients safe and happy in their own homes with all support tailored to each individual's specific needs. The team ensure that clients' wishes and preferences are taken into account every step of the way, which creates a partnership that is effective and truly personalised.

Intrust Care is a well-established and well-respected home care company in Milton Keynes, and clients can expect a family feel to the care services provided. Professionalism is at the heart of Intrust Care, but alongside professionalism, is always the personal touch.

With rigorous recruitment procedures including DBS checks, and training and support from trained nurses, the staff at Intrust Care are knowledgeable, experienced and extremely well equipped to deal with all aspects of care and support.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.95

These prices are only a guideline, please contact Intrust Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Intrust Care Ltd

Person in charge

  • Laila Adatia (Registered Manager)

Intrust Care Ltd Reviews (34)

10

Intrust Care Ltd has a Review Score of 10 (10.000) out of 10, based on 17 reviews in the last 2 years.
Over all time Intrust Care Ltd has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Intrust Care Ltd
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Total of 34, showing 1-20
Review from Brian B (Husband of Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were always on time. Cheerful and polite, friendly, and helpful. They became 'family' friends, often going beyond their normal duties.
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Review from D K (Daughter-in-law of Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very attentive to a sometimes grumpy/poorly man (step father in law) but they were all so patient with him, it was like they understood he was in pain & frustrated. Sending a big thank you to all the staff without exception.
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Review from D K (Stepson of Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Intrust Care looked after my stepdad after he became immobile and my mum was not able to provide him with the full level of care he required. Intrust Care were able to step in, were flexible friendly and provided a great level of care with dignity and humour in what were quite difficult circumstances.
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Review from Dawn J (Daughter of Client) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a positive experience dealing with the Manager and her team who were looking after my Dad who was dying of cancer. All the carers who attended him were lovely girls, were very professional whilst being super friendly and helpful to my step mum too. We are so very thankful to the care team for all
they did to ensure my dad was as comfortable as possible.
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Review from Lee H (Son of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
InTrust provided excellent support over six months. I met several carers and every single one was gifted in terms of care knowledge, being very amenable and friendly and knowing how to handle sometimes stressful situations. The interview/recruitment process at InTrust must be second to none.
We sometimes
had to change care plans at the last minute and InTrust always worked with us to find the best solution, going above and beyond to support. They provide an invaluable and very professional service.
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Review from Masuma D (Daughter-in-law of Client) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were incredibly happy with Intrust Care Milton Keynes; their carers provided exceptional, compassionate care for our beloved mother, always going the extra mile to ensure their comfort and well-being. The staff were highly attentive, reliable, and truly treated our family members with respect and
dignity, allowing us peace of mind knowing they were in excellent hands!
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Review from Marion H (Sister of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
InTrust offer a very professional, supportive level of care for both the client and their family. They are always open to change and provide positive suggestions and ways of working in stressful situations. Their team are friendly, caring and well trained and give confidence and a feeling of security
to their clients. InTrust is reliable and adapt to demanding changing situations very rapidly giving both client and family peace of mind. I would highly recommend InTrust to provide care to loved ones.
Reply from Hannah Carter, Digital Marketing Executive at Intrust Care Ltd

Thank you so much for your lovely review. It was an absolute pleasure to look after your sister and we are so pleased to hear that you were happy with the care we provided. As you know we strive to do our very best for our clients and their family members, so receiving such a wonderful review means a lot to us as a team. Please take care of yourself and don't hesitate to contact us any time that you need to in the future.

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Review from Colin H (Husband of Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been looked after for the past 2 years from them. If I had any queries they were answered and dealt with straight away. They were very loving and caring and made my wife laugh I couldn't have asked for a better care company. From the office to the carers.
Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you so much for taking the time to leave a review of our homecare services. Your kind words mean a lot to us, and we're thrilled to hear that you had a positive experience. We are committed to providing compassionate and high-quality care, and your feedback reassures us that we're on the right track. If there's anything more we can do for you or your loved ones in the future, please don't hesitate to reach out. Your trust and support are greatly appreciated.

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Review from Andrew L (Son of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After trying various care agencies I was recommended Intrust Care by a neighbour to look after my father, the carers looked after my father like a relative. They are very caring and nothing is too much trouble, they go above and beyond what other carers would do. My overall experience with Intrust is
if you want the best, give them a call they are the best carers that will look after your friend or relative.
Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you so much for your kind words. It is our absolute pleasure to provide care for your father. Thank you as well for taking the time to leave us a review! Much appreciated.

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Review from Sunir D (Son of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional Care for a Loved One with Dementia. For the past seven years, Intrust Care has been an invaluable support system for my family, providing exceptional care for my mother who battled dementia. From the moment we entrusted them with her care, we knew we had made the right decision.


The staff

at Intrust Care are not just caregivers; they are compassionate individuals who understand the unique needs of those living with dementia. Their dedication to providing personalized care tailored to my mother's preferences and requirements was evident every step of the way.


One of the standout qualities of Intrust Care is the professionalism and kindness exhibited by every staff member. Whether it was assisting with daily activities, providing emotional support, or simply offering a comforting presence, they consistently went above and beyond expectations. Their genuine concern for my mother's well-being extended beyond mere duty; it was evident in every interaction.

Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you immensely for taking the time to share your experience with Intrust Care. Your review not only brightened our day but also serves as a testament to the dedication and care that our team puts into every client.

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Review from Laura F (Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first care agency who have real experience of Autism and it’s challenges that I have encountered, despite receiving respite care for my son for 14 years with other providers. The carers are calm, kind, and resourceful in the care and support they give. My son is happy to go out with them
and receives 2:1 care in the community. I am kept up-to-date with any issues via the open pass system. We have been using Intrust Care since July 23 and I am very happy with the service.
Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you so much for your lovely words. Your feedback serves as a testament to the hard work and dedication our team puts into ensuring every service user has a great experience.

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Review from Martin W (Son of Client) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm not one for doing reviews normally but in this case, I have to make an exception as the care provided by Intrust for my mum over the last 5 years until her passing was nothing short of amazing. The professionalism, reliability and caring nature of the staff from start to finish was second to none
and if you are looking for the right care at home for your loved one look no further as you will be in very safe hands with Intrust.
I cannot praise them highly enough for the brilliant work they did for my mum and would have no hesitation in recommending them to anyone. Thanks to everyone involved with Intrust and keep up the good work!
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Review from Fiona L (Daughter of Client) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Intrust care has been amazing. All the staff are so kind and friendly and they go above and beyond to help. My mum loved all the staff and they had a great relationship with her. I also had a lovely relationship too, they were so kind and helpful.
They were always on time with smiles on their faces.
I appreciate everything they did for Mum as I would not have coped without them. A big thank you to all the amazing team and management!
Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you so much for your lovely words. Your feedback serves as a testament to the hard work and dedication our team puts into ensuring every service user has a great experience.

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Review from Trace O (Son of Client) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service of care from all staff, they are all very polite, caring and helpful. They made things run so smoothly and easily at a very difficult time I can not thank them enough for everything they have done.
Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you so much for your lovely words. Your feedback serves as a testament to the hard work and dedication our team puts into ensuring every service user has a great experience.

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Review from M M (Friend of Client) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review to express my utmost gratitude and satisfaction with the services provided by Intrust Care. From the moment we engaged their services, it was evident that we had made the right choice for our loved one's care.
The caregivers at Intrust are not just professionals; they are compassionate,
dedicated individuals who go above and beyond to ensure the well-being and comfort of their clients. Their attention to detail and personalized approach truly set them apart. It's clear that they view their work as more than just a job; it's a calling.
The level of communication and transparency exhibited by the company is exemplary. They kept us informed every step of the way, ensuring that we were always in the loop regarding our loved one's progress and any changes in their care plan.
Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you for your kind words. We are always very pleased to hear that our care services meets the needs of our clients and their families. Much appreciated.

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Review from Y B (Daughter of Client) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my father and I were very nervous about him starting home care, as we didn’t know what to really expect. I can honestly say though, that the carers at Intrust have been nothing short of amazing. My dad is very well looked after and the carers have helped him immensely, to take care of himself where
his memory is failing. His mood has improved and he seems to have more interest in things again. I cannot fault Intrust since starting with them in September. Both Dad and I are extremely grateful for the high quality of care he receives. Thank you!
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Review from Rebecca S (Daughter of Client) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express how grateful I am for the exceptional care that my Mum received from the team at Intrust. They were recommended to me when mum first came out of hospital and the manager made the whole process so easy. From the moment they started providing care, they exhibited the utmost professionalism
and kindness, they took the time to understand her specific needs, and it was clear that they genuinely care about her well-being.
When we eventually met the criteria for SC funding, we had the misfortune of being assigned another agency and it was the difference between night and day. It highlighted what a great agency Intrust is, so to cut a long stressful story short I was overjoyed, relieved (and insert every other amazing word here) to get them back.
One stand-out thing is their reliability never having to worry about whether they would turn up or if we were in good hands, this peace of mind has been invaluable.
The team truly are angels. Thank you, I am forever grateful.
Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you so much for your kind words, Rebecca. It is our absolute pleasure to provide care for you.

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Review from J H (Client) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently came home from hospital after an injury and an infection, I also have MS which limits my mobility. I chose Intrust Care because I like their core values. The staff have been professional and above all, kind. They have respected my need for independence, allowing me to direct what care I required,
never being intrusive. I would happily recommend Intrust Care to anyone looking for care for themselves or a relative.
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Review from Simon H (Son of Client) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When you need a care service there is a great sense of responsibility to choose the right one, so reading the reviews was part of the process for me. Now it is my turn to leave one. The Intrust Care team really do become part of the family and the service they delivered has been exceptional. I can only
add to the comments left by others regarding the professional care received and the relief gained knowing that you are in safe hands.
Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you, Simon, for your kind words. Much appreciated!

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Review from Kirsty O (Client) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have care provided by Intrust Care for five months. The care shown to me and my family has been incredible. After a few teething issues, I now have four fantastic carers who are very capable of dealing with my complex needs, as I have motor neurone disease (MND), communication is excellent and the
management team have been and continues to be exceptional in their support and guidance. It is such a huge relief after several incompetent and frustrating experiences with other agencies. I would highly recommend Intrust Care Ltd.
Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you so much for your kind words, Kirsty. It is our absolute pleasure to provide care for you.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Intrust Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Intrust Care Ltd is calculated as follows: ( (101 Excellents x 5) ) ÷ 101 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Intrust Care Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (3)

Laila

Laila Adatia

Job Title: Registered Manager Joined: 2016

Registered Nurse - 1982
Registered Sick Children's Nurse - 1986
Emergency Nurse Practitioner - 2014


As an Emergency Nurse Practitioner Laila has 40 years of nursing experience across a range of settings, including hospital, community, nursing & care homes. Until recently, Laila was part of the community’s Rapid Response Team & Rehabilitation Team in Milton Keynes. She personally provides training and support to our carers and plays an integral part in working with our clients to produce individualised care plans.

Maureen

Maureen Akhaine

Job Title: Registered Manager Joined: 2016

Maureen has over 9 years of nursing experience, having previously trained as a Midwife in the Philippines. Since moving across to adult nursing she has worked in General Medicine and A&E. Within the community, she has been a part of the community’s Intermediate Care Services, which incorporates the Home to Stay, Rapid Assessment & Intervention, and Rapid Response Teams. Maureen supervises and guides our carers, helping the care team to provide an extremely high level of safe, effective, and personalised care.

Cabdul

Cabdul Mursal

Job Title: Care Manager Joined: 2022

NVQ 3 Health & Social Care: 2015


Diploma Level 5 – Management & Leadership: 2017


We have recently welcomed Abdul as our Care Manager for Learning Disability and Mental Health. He has 10 years of experience in these specialist areas, working with a wide range of clients with varying needs, from a variety of backgrounds and care settings.

Frequently Asked Questions about Intrust Care Ltd

What Type of Services does Intrust Care Ltd offer?

Intrust Care Ltd offers Home Care.

How many Carers does Intrust Care Ltd employ?

Intrust Care Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Intrust Care Ltd to verify any information. View our terms and conditions. Intrust Care Ltd has an Enhanced Service - more info.