Intrust Care Ltd

First Floor, 5 Whittle Court, Knowlhill, Milton Keynes MK5 8FT
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10 34 Reviews
  • Intrust Care Ltd, Milton Keynes
Intrust Care is a nurse-led home care provider that offers compassionate, quality care to adults in Milton Keynes. Intrust Care is passionate about keeping clients safe and happy in their own homes with all support tailored to each individual's specific needs. The team ensure that clients' wishes and preferences are taken into account every step of the way, which creates a partnership that is effective and truly personalised.

Intrust Care is a well-established and well-respected home care company in Milton Keynes, and clients can expect a family feel to the care services provided. Professionalism is at the heart of Intrust Care, but alongside professionalism, is always the personal touch.

With rigorous recruitment procedures including DBS checks, and training and support from trained nurses, the staff at Intrust Care are knowledgeable, experienced and extremely well equipped to deal with all aspects of care and support.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.95

These prices are only a guideline, please contact Intrust Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Intrust Care Ltd

Person in charge

  • Laila Adatia (Registered Manager)

Intrust Care Ltd Reviews (34)

Total of 34, showing 21-34
10

Intrust Care Ltd has a Review Score of 10 (10.000) out of 10, based on 17 reviews in the last 2 years. Over all time Intrust Care Ltd has 34 reviews.

Overall Experience

  • 33
  • 1
  • 0
  • 0
  • 0

Date Published

34
5
7
17
17

Review from A M (Son of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, Intrust Care looked after my mother who needed care. Me and my mother were really impressed with how well they looked after her and the care they put into it. So glad I was recommended them, saved us so much stress.

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Review from M B (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They did a great job of looking after my mother. The staff were very personable and professional. The team at Intrust Care were great at communicating and were so friendly. I highly recommend Intrust Care to anyone looking for home care.

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Review from Sue H (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care that Intrust and in particular our carer is very caring and Mum looks forward to her visits. It is such a relief to have confidence that mum is being well looked after and hope to continue to use Intrust for many years to come

Reply from Luke Dillon, Digital Marketing Executive at Intrust Care Ltd

Thank you for your kind words, it is a pleasure to care for her. We are always very pleased to hear that our care services meets the needs of our clients and their families.

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Review from Chris M (Wife of Client) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bringing an agency into the home to help care for one's partner is a difficult thing to do and I found it quite stressful until I found Intrust Care. They have made the experience easy and worry-free. Always ready to go that extra bit further to make sure the job is done properly, they bring a really
good level of skill and are always on the lookout for things that will help make the client more comfortable. So glad I found them, they have saved my health and sanity.

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Review from S P (Daughter of Client) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was straightforward and went smoothly. The person taking the review was very friendly and helpful.

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Review from Patricia L (Client) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Intrust since June 2020, and have found the staff to be very friendly and helpful. They go above and beyond what some other agencies would do. The standard of care is very high. They are a very reliable agency and are approachable if you have any concerns. They tailor the rota for
each client according to what the need is. I would not hesitate to recommend them to anyone needing care.

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Review from B T (Friend of Client) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my friend gets is as it should be. Carers are very pleasant.

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Review from S K (Client) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Intrust since May 2021 and in that time I have found the staff to be friendly, helpful, honest and sincere. I have moods that can vary, yet at all times I am treated with dignity, respect and patience.

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Review from E T (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional care company. All staff that I have met and had dealings with are caring, knowledgeable and professional. Intrust Care has been taking care of my Mum for a few years now and as my Mums needs have changed over the years they have worked with us to make sure she is getting the very best care
that she needs. Would highly recommend.

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Review from Rujbinder (Daughter of Client) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Intrust cared for my mum. The carers treated her with such compassion and dignity. They were always so professional and not only provided support for mum but for the whole family. There were some very experienced members of staff that were always happy to give advice on mums care. I would highly recommend
Intrust.

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Review from Jenifer W (Wife of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Extremely professional. Making sure all health and safety protocols are complied with. Also, take an interest that the family are coping well. Never too busy to make sure that all needs are met.

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Review from Toni D (Client) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have carers twice a day and they are friendly, caring and professional. They ensure that I can live a life I enjoy. They always cover all of my needs with respect and dignity. They always try to accommodate times that are convenient for me.

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Review from Ammar F (Brother of Client) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service ever since the day we switched. The management team have treated us well, they've listened to our concerns and they've demonstrated genuine care for the wellbeing and safety of my brother as he's being supported. Couldn't recommend their service enough!

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Review from Andrew W (Son of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away at 91 from a sudden complication due to dementia. Her care package was quite complex and Intrust Care were integrated with other agencies in looking after her. This they did exceptionally well which is not easy with multiple organisations contributing to the package.
I want
to pay tribute to the level of care shown by all the Intrust Care team over the years that they supported Mum. They contributed enormously to Mum's happy and long life and ensured that she never lived as a victim of dementia but as someone who lived life as fully as possible.
Thank you all for your wonderful care.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Intrust Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Intrust Care Ltd is calculated as follows: ( (101 Excellents x 5) ) ÷ 101 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Intrust Care Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (3)

Laila

Laila Adatia

Job Title: Registered Manager

Joined: 2016

Registered Nurse - 1982
Registered Sick Children's Nurse - 1986
Emergency Nurse Practitioner - 2014


As an Emergency Nurse Practitioner Laila has 40 years of nursing experience across a range of settings, including hospital, community, nursing & care homes. Until recently, Laila was part of the community’s Rapid Response Team & Rehabilitation Team in Milton Keynes. She personally provides training and support to our carers and plays an integral part in working with our clients to produce individualised care plans.

Maureen

Maureen Akhaine

Job Title: Registered Manager

Joined: 2016

Maureen has over 9 years of nursing experience, having previously trained as a Midwife in the Philippines. Since moving across to adult nursing she has worked in General Medicine and A&E. Within the community, she has been a part of the community’s Intermediate Care Services, which incorporates the Home to Stay, Rapid Assessment & Intervention, and Rapid Response Teams. Maureen supervises and guides our carers, helping the care team to provide an extremely high level of safe, effective, and personalised care.

Cabdul

Cabdul Mursal

Job Title: Care Manager

Joined: 2022

NVQ 3 Health & Social Care: 2015


Diploma Level 5 – Management & Leadership: 2017


We have recently welcomed Abdul as our Care Manager for Learning Disability and Mental Health. He has 10 years of experience in these specialist areas, working with a wide range of clients with varying needs, from a variety of backgrounds and care settings.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Intrust Care Ltd to verify any information. View our terms and conditions. Intrust Care Ltd has an Enhanced Service - more info.