BooCare

11 Canvin Court, Somerton Business Park, Bancombe Road, Somerton TA11 6SB
Review Us
9.9 32 Reviews
  • BooCare, Somerton
Be at home with BooCare!

Boocare are a small family run business, led by a nurse consultant, who believe that care matters, committed to providing the highest quality homecare.

They pride themselves on quality, truly person-centered care and ensure that all staff have the same embedded qualities that are aligned with the companies core values. Their commitment is to deliver the services you want, how you want them, with compassion and empathy and within the comfort of your own home.

What makes BooCare different?

BooCare put you first, aiming to provide you with the same standard of care that they would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual.

Working alongside families and individuals to tailor services to help customers stay in control of their own care for as long as they are able to. Delivering the very best homecare is their passion, and they strive to achieve this every day.

Show BooCare on the Map

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Fee's available on request. Please contact your local branch for fee information as it may vary depending on the length of the visit and requirements.

Good to Know

Owner

  • BooCare Ltd

Person in charge

  • Sally Tripp (Manager)

BooCare Reviews (32)

Total of 32, showing 21-32
9.9

BooCare has a Review Score of 9.9 (9.908) out of 10, based on 13 reviews in the last 2 years. Over all time BooCare has 32 reviews.

Overall Experience

  • 29
  • 3
  • 0
  • 0
  • 0

Date Published

32
7
11
13
19

Review from A S (Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Come on time, very considerate and helpful at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L S (Client) published on 1 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am impressed with their care and friendliness, and look forward to their visits and to hear all about their pets, gardening, etc, it is a bright spell in my day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E T (Daughter of Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

BooCare have been caring for my mom for 2 years now. The service is first class, mainly due to mom's usual carer, she is outstanding, punctual, efficient and her approach to my mom is as though she is a true friend. She is attentive, thorough and exceptionally clean and tidy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean S (Wife of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very lucky to have such wonderful carers. They have all been very thorough and kind. My husband has been handled with great dignity. We both look forward to seeing any one of them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L C (Wife of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One hour a week for dementia patient. My husband enjoys their company. Friendly, kind and interested in producing a memory book for my husband. Good communication and always on time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K G (Daughter of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care mum has received from BooCare has been excellent - she is treated with respect and dignity. The carers are really engaged in mum as an individual, talking about family, gardening, as well as caring for her. I would highly recommend, they have never let us down and management are easy
to contact and talk to. We have been using them for a year.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard W (Son of Client) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BooCare provides the care and support, which my father never realised he needed; and provide peace of mind for me when I'm not there. Their team of Carers are brilliant - a great range of characters who bring a positive bookend to my father's day (his words, not mine). They all treat him as a real person
and not as a patient or name on a rota. I was impressed to see how they all take time to get to know him for who he is, and common themes and conversations occur as a result (which my father really appreciates).
I also was impressed by how the management actively participate in the care rota - as they believe it is important to regularly see all their clients. Another differentiating aspect of BooCare is that the appointments are agreed time windows, as opposed to windows of time - in that 7:15am means they aim to arrive exactly then and not 'sometime within that hour.' A caring company, who really care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the care I have received. The staff were well presented, discreet and prompt. I would highly recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen L (Daughter of Client) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BooCare helped with respite care for my Mum. All the girls were helpful and professional, communication was excellent, they treated Mum with dignity and respect. Despite her dementia, they encouraged Mum to make choices, they helped care for her at her terminal stage and supported us to keep her at
home where she wanted to be.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rebecca K (Client) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like BooCare. Each member of the company are very respectful and kind. They seem to know exactly how I feel and respond accordingly. This is a wonderful empathetic trait which I have not seen in previous carers.
They come in and know exactly what to do and ask hardly any questions which for
me is great. I struggle cognitively at times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D A (Wife of Client) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of this company are ALL efficient, kind, reliable and friendly. They are helpful and patient at all times. We feel extremely fortunate to have their services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian H (Wife of Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first week with this company. The service has been excellent. I have been extremely pleased with the care and professionalism that has been provided for my husband. I would recommend BooCare with no hesitation. Well done "girls".

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for BooCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for BooCare is calculated as follows: ( (70 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for BooCare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (2)

Sally

Sally Tripp

Job Title: Registered Manager

Joined: 2015

Sally has worked in the Health and Social Care sector for over 30 years. She started her career in social care working in Domiciliary Care, residential care homes and Nursing Homes.
She later went on to train as a nurse where she worked in the Acute Hospitals, Nursing Homes and Community Services.


Having advanced to a senior position in District Nursing she went on to specialise as Tissue Viability Nurse Consultant, an area in which she still works. Sally is the Registered Manager here at BooCare and oversees all aspects of care delivered.

Rebecca

Rebecca Irving

Job Title: Office Manager

Joined: 2015

Rebecca manages the day to day running of the office and is the primary contact for Service User enquiries.
Her role includes managing the HR and Finances of the company, maintaining our corporate social responsibilities within every aspect of our business operations, Managing our Quality Assurance alongside managing the day to day logistics.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact BooCare to verify any information. View our terms and conditions. BooCare has an Enhanced Service - more info.