The Health Care Group (THCG) Ltd

92 Oldfields Road, Sutton SM1 2NU
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8.6 3 Reviews
  • The Health Care Group (THCG) Ltd, Sutton
The Health Care Group operates according to high standards and the belief that all service users should be looked after with the utmost dignity and respect. Whether they provide personal care, help with domestic tasks or shopping, they aim to ensure that what they provide is the best possible service according to the service user's needs and requirements.

The Surrey company prides itself on giving excellent care through its highly trained care staff, who are committed to offering a reliable, caring and professional service. Each team member is chosen for their ability to provide both practical and emotional support to others.

The aim is to always promote independence and empowerment for all service users within a safe environment. The company specialises in end of life care, but services range from care of older people, help with meals, housekeeping, help with exercise, medication management, bathing, and much more.
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Care Provided by The Health Care Group (THCG) Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22.95 – £27.95
  • Weekly Live-in Care Fees: £1100 – £1650

Fees are determined by needs and location

These prices are only a guideline, please contact The Health Care Group (THCG) Ltd to find out the exact price for your requirements.

Contact The Health Care Group (THCG) Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact The Health Care Group (THCG) Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rashid Lutalo (Care Manager)

The Health Care Group (THCG) Ltd Reviews (3)

8.6

The Health Care Group (THCG) Ltd has a Review Score of 8.6 (8.588) out of 10, based on 3 reviews in the last 2 years.
Over all time The Health Care Group (THCG) Ltd has 3 reviews.

Overall Experience
  • 2
  • 1
  • 0
  • 0
  • 0
Date Published
  • 3
  • 3
  • 3
  • 3
  • 0
Reviewer Connection to The Health Care Group (THCG) Ltd
  • 2
  • 1
Total of 3, showing 1-3
Review from David W (Husband of Client) published on 9 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers came to sit with my wife roughly once a week for 4 hours in the evening. Always on time and very caring. We had no problems.
Carers offered help with cooking and washing and always completed the written log.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kim B (Daughter of Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Health Care Group have looked after my father for the last 3 years.


I have no hesitation in recommending THCG. both the carers and admin staff are exemplary.


My father was very happy with the team and enjoyed their visits.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alan S (Husband of Client) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The client was my wife, aged 91 when she broke a hip in March 2019; the engagement with THCG started in April 2019 and ended in Sept 2025 with transfer to a nursing home after a fall and further reduced mobility.
1. 43 carers visited over the 6 years, but at any one time usually 3 or 4 regulars.
2.Carers
were friendly and seemed genuinely to be concerned about the client's wellbeing.
3. Almost all the carers worked in ways the client found comfortable. One did not; when we spoke to the management we were told she had left the company.
4. When anything significant changed the Care Manager came to the house, observed his employees at work, and made adjustments to the care package and/or ordered different equipment to add to that we had on long loan.
5. When I needed 2 days in hospital and a month of reduced activities, at a few hours' notice the Care Manager arranged overnight calls and extra daytime calls.
6. Invoices were prompt, accurate and easily understood.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.6 (8.588)

Overview of Review Score

The Review Score of 8.6 (8.588) out of 10 for The Health Care Group (THCG) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for The Health Care Group (THCG) Ltd is calculated as follows: ( (10 Excellents x 5) + (7 Goods x 4) ) ÷ 17 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for The Health Care Group (THCG) Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2022

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Rashid Lutalo

Job Title: Registered Care Manager Joined: 2017

Mr Rashid Lutalo is the Registered Care Manager and Director of The Health Care Group (THCG) Ltd. Since establishing the organisation, he has been committed to delivering high-quality, person-centred care that promotes dignity, independence, and wellbeing.


With extensive experience in the health and social care sector, Rashid has developed strong leadership, compliance, and operational management skills. He has a thorough understanding of regulatory requirements, safeguarding, quality assurance, and workforce development, ensuring that services consistently meet high standards of care and safety.


Rashid is passionate about building a compassionate and skilled team that places service users at the heart of everything they do. His leadership approach focuses on continuous improvement, transparency, and collaborative working with families, healthcare professionals, and local authorities to achieve positive outcomes for those in care.


He remains dedicated to maintaining a culture of professionalism, respect, and excellence throughout the organisation.

Frequently Asked Questions about The Health Care Group (THCG) Ltd

How many Carers does The Health Care Group (THCG) Ltd employ?

The Health Care Group (THCG) Ltd employs 40 carers.

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