Seniors Helping Seniors Mid Surrey and West Kent

The service provided by Seniors Helping Seniors has been invaluable to me and my family. A friend recommended them when I was looking for support for my husband, who has dementia, so that I could continue working while knowing he was safe, cared for, and had companionship. The team thoughtfully matched a small team of companions to visit him regularly. This continuity was important, so when the usual companion was not available, whoever came was already familiar to him and understood his needs and routine. My husband always looked forward to their visits. They would make him drinks, sometimes help with breakfast, take him for a short walk, and then spend time together painting with aqua paints or singing along to music over another cup of tea, before then taking him to the day centre. The companionship, kindness, and reliability shown by the team made a real difference, and I would highly recommend SHS to anyone looking for compassionate support for a loved one.

The service provided by the Seniors Helping Seniors has been amazing from the start. The daily visits to provide company for my dad, have a chat and a cup of tea and make him a small meal have been exactly what he needed. It has been reassuring knowing that familiar people have popped in to see him and would report back with any concerns allowing him to remain a little more independent. It's a great service and I would highly recommend.

We arranged for the support to build up to five days a week, one hour each day, to chat and make a cup of tea (and a sandwich for later). My father-in-law has really taken to the carers and tells us how nice it is when they visit. The timing of the visits were arranged for his/our convenience (when we knew he would have been on his own for a while) and we are so pleased with how well it is working.

We are extremely grateful for the support provided by this care agency. They were incredibly helpful in arranging care at very short notice, taking the time to listen carefully and showing real understanding and sympathy for our situation. They have been patient, kind and respectful with my 86-year-old mother, who is very independent and initially reluctant to accept help, which has made a huge difference. Communication has been excellent throughout, with clear and timely updates whenever there have been any changes to carers or visit times. Knowing that my mum is being cared for by people who are reliable, attentive and genuinely caring has taken away a great deal of worry. I have real peace of mind knowing she is in safe hands.

SHS were caring for my 93 year old Mum for over a year. She had 3 different Carers call in to her on a weekly basis. My mother can be difficult at times, but all Carers were so patient and kind to her and she truly liked all of them. They really did make a difference to her life in a positive way. Everyone was punctual and any (rare) absenteeism was dealt with in a professional way and a substitute found immediately. Unfortunately my Mum had to go into a Care Home and I know how much she misses her Carers. I mainly dealt with Rachel and Tim in the office, who were always friendly and helpful. I wouldn't hesitate in recommending SHS, they offer a reliable 5* service with super Carers.

Because of this, the carers she chose for Mum were also really right & we can't speak highly enough of them. The care never felt rushed. They gave really good support with attention to detail and practical suggestions. We felt they went out of their way to really understand our Mum, & the care was always given with care and compassion.

A friendly, flexible and thoughtful company who have my Mother's best interests in mind. Carers are chosen to match her needs and character, they are prompt, respectful and conscientious. A great company to deal with.

I was also very touched by mum's carers attending her funeral service and the support following our great loss. I cannot thank SHS enough for their outstanding care and support.

Carers have been found who can play games with mum, take her out if she needs and even talk a bit of Spanish and French with her.

A huge THANK YOU from myself and my family for all the ongoing help and advice.

James

I have been using Seniors Helping Seniors for 2 years now to support my mum, who has dementia. There is a small management team who I have got to know well and I feel that they genuinely know and care about both me and my mum. The communication is excellent - with emails for ongoing arrangements backed up by a group chat for quick messages or updates. Most importantly, my mum is very comfortable with the carers who visit, with her main carer becoming a good friend who mum really looks forward to seeing. Unlike some other care providers, all the carers speak good English and are patient and supportive of my mum. The carers provide a range of support including taking her to medical appointments, helping her take her cats to the vet, taking her shopping or for coffee as well as helping her around the house. They also provide personal care visits. Over Christmas they also provided 3 days full cover while I was away, visiting to give her evening medication and checking on her general.

A neighbour recommended Seniors helping Seniors so I got in touch when I wanted to employ someone to keep my husband company while I went out for the afternoon. The arrangement worked well first time and continued for a couple of years usually with the same Carer. At holiday times there would be a different person who came so I almost always got the cover I needed. So it gave me a sense of freedom.

The quality of carers was exceptional, always caring, engaging and people with whom my parents could have good intellectually stimulating conversations. I always felt my parents were safe and well looked after. The idea of seniors helping seniors really worked for my parents. They responded well to a more mature and experienced person who they could relate to. I was so grateful to the whole team, managers and carers for helping and supporting me through a very challenging time with my parents.

When my brother was given a diagnosis of dementia, things became very difficult as he lived on his own 160 miles from us, his only relatives. He did not need personal care, but could no longer cope with many everyday things such as letters/forms, bank cards and appointments etc. Knowing that there was someone local who would help him was hugely reassuring. We found Seniors Helping Seniors to be very supportive & respectful of their client, and also flexible if the hours needed to be changed. My brother came to value the times he had coffee & a walk with his 'buddy' and the family WhatsApp group they created was great for communicating how he was & for us to share any specific needs for that week. Thank you so much for the care & attention you provided. I don't know how we could have managed without it.

I have been using the team to provide companions for my father and we are extremely happy with the service they provide. The companions are very warm and friendly and my father looks forward to their visits. I would recommend the team as a whole to anyone who requires companions for their elderly relatives.

In addition SHS is run very efficiently and any queries (of which there were very few) were handled in a timely and satisfactory manner

The approach of SHS is really person centred and even the application process was reassuring and uncomplicated. All staff are personable and the carers a great help. We really enjoy seeing some of them - as we would a friend.

Seniors Helping Seniors have been a huge support to my parents over the last 18 months. The communication with them and with us has been effective and efficent, and the approach to delivering services very flexible. Very happy to recommend them to others.

My brother, sister and I are all very pleased with the help we have for our 93 year old mother. We have two hours a week which is part companionship and part gardening. Despite the fact that my mother has moved from her house into a care home a couple of months back we asked for the support to continue to make the settling into the home an easier transition. The team behind the individual carer are always available to tweak the service as necessary.

I had Seniors for Seniors when I was caring for my mum to enable me to have a little time for myself starting around 2022 until she died end of 2024. The carers were excellent caring kind and nothing was to much trouble. Not only did they care for my mum with dignity they had time for me too, making sure that I was okay and getting enough support.

Once a week has been just enough to help me cope over the last year.