Lead Care Services Ltd

Business & Technology Centre, Bessemer Drive, Stevenage SG1 2DX
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9.8 19 Reviews
  • Lead Care Services Ltd, Stevenage
Lead Care Services Ltd provides domiciliary home care in Hertfordshire and is dedicated to effectively deliver high standards of care consistently, treating their service users with the utmost respect.

The member of staff caring for you will be selected based on your individual needs and preferences with the aim of providing person-centred care suited to your choices, beliefs and culture. All care is provided while promoting dignity, privacy, respect and encouraging your independence.

Bespoke services include personal and social care, respite care, prompt with medication, overnight care, assistance with shopping and domestic duties, accompanying to appointments, general companionship and help with preparing meals and drinks.

Lead Care offers its services to people requiring palliative care, anyone living with dementia or Alzheimer's, anyone recovering from cognitive conditions after a stroke, people with speech or visual impairments and individuals with physical and learning disabilities.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Supplied after an assessment based personalised care needs and Schedule


How We Charge:
Hourly Charge - Standard and Complex Need
Livin Care - Weekly charge
Nightly charge for Overnight, sit in Service
Hourly Charge for Overnight stays - working night


Our fees are very competitive as we aim to deliver exceptional care. We constantly aim to find the sweet spot between Clients paying a fair price and giving our staff a decent living wage.


We have a Medium, Low and High needs fee structure
Dependent on individual needs assessment


Billed every 4 weeks
Standard and Complex Needs
Single and double-up visits


How We Charge:
Hourly Charge - Standard and Complex Need
Livin Care - Weekly charge
Nightly charge for Overnight, sit in Service
Hourly Charge for Overnight stays - working night

Good to Know

Owner

  • Lead Care Services

Person in charge

  • Stella Nalunkuma (Registered Manager)

Lead Care Services Ltd Reviews (19)

9.8

Lead Care Services Ltd has a Review Score of 9.8 (9.806) out of 10, based on 9 reviews in the last 2 years.
Over all time Lead Care Services Ltd has 19 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lead Care Services Ltd
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Total of 19, showing 1-19
Review from M R (Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are very good although my hearing or loss of creating a tiny difficulty. Also carers from different countries causing mirth and laughter. I am teaching them a few new words like widdle and woopsies in connection with natural bottom movements.


I hope this doesn't offend the review standards.

Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thank you for your review, our carers say you make them laugh and they appreciate the few words you are teaching them and the laughter you all together . We pleased to know that your visits with the carers are enjoyable.

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Review from F B (Daughter of Client) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers from Lead Services that looked after my parents were exceptional. They were kind, compassionate & always treated them with dignity.
They not only cared but also created a sense a family, comforting in difficult moments and celebrating the small wins.


All administration was dealt with

efficiently & it was very easy to set the care package up. It has always been easy to get in touch with the office staff, who are all kind, considerate and nothing is too much trouble.


I would highly recommend this company to look after your nearest & dearest.

Reply from Chris Okeke, Owner at Lead Care Services Ltd

It's a pleasure to be able to work with your wonderful family.Thanks for the lovely review.We appreciate it.

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Review from Liz M (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are so friendly and kind. We had a full time carer for our dad and daily carers in his last few months and the carers were amazing. Always looking at ways to help improve his situation and so patient with our dad who could get quite frustrated. Thank you Lead Care Services. With your help we
could keep our dad at home knowing he had constant care.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thank you so much for your kind words. It was truly an honour for Lead Care Services to be part of your dad's care journey. We're grateful for the trust you placed in us and for the opportunity to support him with compassion and dignity through to the end of his care needs.

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Review from Debra Y (Wife of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are amazing and very patient with my husband even when he's shouting at them. They chat away to him and have a laugh and a joke with him and I can't fault them at all! They are always extremely polite and understanding
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thank you Debra for your lovely review, our aim is to consistently provide the highest care for your husband and we are glad to hear that they are doing an amazing job. Your feedback is appreciated.

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Review from M F (Daughter of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lead Care has taken care of Mum for over a year. Recently, we had to update her routine after a spell in hospital. They did it seamlessly, and Mum was allowed home. They are kind and compassionate, and we are reassured that Mum is being looked after well.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thank you very much for your review. Much appreciated.

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Review from Carol T (Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Lead Care Services for several years following a stroke I had and needed assistance with personal and daily living care. The service I have received is outstanding, they are accommodating and the carers really do care, they always make sure you are comfortable and have everything you
need before leaving you. Well-trained staff for various needs, I trust and highly recommend Lead Care Services to anyone.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thanks for your kind words. We will continue to put in the work required to deliver exceptional care.

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Review from Linda H (Daughter of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous service Lead Care, they have gone above expectations to help us with Mum. The carers are kind and hard-working. The office recently had to adjust hours without much notice and has accommodated us to help Mum. Overall I am totally satisfied with their services.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thanks for the kind words. We do our best always, to deliver high standards of care.

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Review from Sally H (Client) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very apprehensive about having a carer at home, being normally very independent people. The lead personnel were so helpful on the telephone and very reassuring, and it was more than replicated by the lovely, cheerful, hardworking carer who was assigned to us. She is a delight, and we are so
lucky to have this help. We take this sort of thing for granted, but we should celebrate this care-at-home service.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thank you so much, Sally; we appreciate your feedback. At Lead Care Services, our aim is to provide the right care for individual needs, and we are glad that we did.

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Review from R M (Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers have been extremely caring, kind and cheerful. Very pleased with the care I receive.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thank you so much.
We are very pleased that we can support you with the care you require from Lead Care Services.

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Review from Christine M (Daughter of Client) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lead Care Services have been looking after my mother for 5 years and we've been delighted with their care all that time. For the last 2 years, mum has been housebound which required the skill of using a hoist for personal care and transfer. I have never had to worry that someone might not turn up.
The carers always arrive at the agreed time and are cheerful, helpful and sympathetic to her needs. Mum appreciates all the help they give her and even enjoys the occasional singsong. Management has always been approachable and helpful and responds quickly to any queries I may have. Similarly, if they have any concerns, they will make me aware so we can find a solution. The only reason for terminating the service this month is because at 95 years old my brother and I felt she needed to move to a care home where she would benefit from 24 hour care and company. We will always be grateful for their competence and friendship over 5 years.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

It has been a pleasure caring for your mum and we are grateful that we got to know you all as a family. We appreciate the updates about how it is going in the care home so far, we are privileged to have had that chance to care for your mum in her home. We wish mum all the best and I hope she is having a good time and enjoying the company of other residents. Thank you once again.

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Review from Samantha S (Mother of Client) published on 13 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with Lead Care Services, all the carers that look after my daughter are kind, caring, and very attentive to her needs. She has formed a very good relationship with her carers, who she looks forward to seeing everyday. Management is very approachable, understanding, and will go
out of their way to support the client and the family. Would recommend to anyone who requires personal care and we feel very happy that we found this agency.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thank you so much for your review, we appreciate your feedback. Our aim is to consistently provide the right care for the individual needs.

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Review from E H (Daughter of Client) published on 23 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a client for over a year now and is always happy with the service he gets. The carers always greet him with a cheery smile and approach him in a gentle manner. Overall, as a family we have been pleased with the care my father receives on a daily basis, with some carers going above
and beyond to make sure that my father’s needs are always met.
The carers are always there to support me too as I am Dad’s principle carer, they will always listen patiently to any of my concerns and are always willing to give me friendly advice.
I would highly recommend this company to anyone looking for a carer.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thank you for the lovely review, we were privileged to support your father.
We will share the review with the rest of the team and aim to maintain the same high standards of care at all times.

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Review from C H (Son of Client) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so very pleased we chose Lead Care to look after father who is approaching 93. The carers have proved invaluable and father looks forward to seeing them. Nothing is too much trouble and the app is a great way to see what is happening and for keeping in touch as I live 50 miles away.
Thank you
Lead Care
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thanks a lot for your feedback
I'm pleased we have been able to support your family.
We will share this with the Carers and admin staff.


As you know we operate an open-door policy
should you have any questions, concerns about our services, please feel free to reach out.


Kind Regards,
Registered Manager
Lead Care Services

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Review from Sofiane B (Friend of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Each time I pop in to check on my friend he always speaks highly about Lead Care staff, about their professionalism and commitment in helping him living his day to day life.
Thank you everyone at Lead Care I am happy my friend is finding his joy again with your help.
Thank you, God bless. You guys
are doing a great job.
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Review from Julie N (Granddaughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What I found most useful with Lead Care Services is the care they offer is so flexible and adaptive.
The carers are compassionate and protect my grandmother's dignity.
The communication is great and the admin team are very friendly and communicate with the utmost respect.
We are very pleased and
will not hesitate to recommend Lead Care Services.
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Review from Sarah M (Daughter of Client) published on 9 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having used other agencies who could no longer support our dad we were reluctant about getting yet another domiciliary care provider and we considered residential care.
Lead Care Services sounded very different right from the first phone call. The staff and management have all been great.
We are
3 weeks in and we are very pleased.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

Thanks for taking the time to review your experience with Lead Care Services.

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Review from Graeme C (Nephew of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lead Care have provided a wonderful service for my aunt. The team consistently go above and beyond what could reasonably be expected of them. It's clear that they really do Care!
I wouldn't hesitate to recommend the Lead Care team.
Reply from Chris Okeke, Owner at Lead Care Services Ltd

It's a pleasure! Thanks for giving us the opportunity to support your family.

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Review from Dean G (Brother of Client) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my aunt receives from Lead Care Services in Stevenage has been exceptional. This has really changed our lives as we all able to carry on with our lives knowing she is safe.
The staff are all kind and warm. The management keeps us all up to date and carry us along. My aunt speaks very highly
of the registered manager.
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Review from John D (Son of Client) published on 11 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am so pleased with the services my mum currently receive. Lead Care Services Ltd has a very experienced and caring team. My family is kept up to date, and information is consistent.
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Lead Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.906 for Lead Care Services Ltd is calculated as follows: ( (49 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 53 Ratings = 4.906
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lead Care Services Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Stella

Stella

Job Title: Registered Manager Joined: 2017

My principal role at Lead Care Services is to equip our staff with all the necessary tools required to provide exceptional care to our services users, ultimately support elderly vulnerable adults and to live independently with a good quality of life in their own homes.


In the past 10 years, I have worked in support and strategic leadership roles as a care manager in various capacities. These played a huge role in helping me achieve a number of recognised qualifications in Health & Social Care.


Lead Care Services is born out of the drive to give something back to my community, going the extra mile laser-focused to fulfilling our vision is to "effectively deliver high standards of care consistently, treating our service users with the utmost respect"

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Ashley

Job Title: Senior Carer Joined: 2023

Ashley has a wealth of experience and knowledge in the health and social care sector. She has a good range of experience as a manager and continues to learn new skills daily.


Ashley has continuously received some lovely feedback from clients since she started working. With us, one wrote:
"Ashley is a Star….extremely professional, meticulous, efficient and a great leader. She is a great ambassador for your company."

Frequently Asked Questions about Lead Care Services Ltd

What Type of Services does Lead Care Services Ltd offer?

Lead Care Services Ltd offers Home Care & Nursing Care.

How many Carers does Lead Care Services Ltd employ?

Lead Care Services Ltd employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lead Care Services Ltd to verify any information. View our terms and conditions. Lead Care Services Ltd has an Enhanced Service - more info.