First Class Care Services Ltd

Jansel Business Centre, Suite 407, Hitchin Road, Luton LU2 7XH
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9.7 13 Reviews
  • First Class Care Services Ltd, Luton
First Class Care Services enables elderly people, those with physical and/or learning disabilities and others the chance to live in their own home with support.

The home care service also supports people with dementia, eating disorders, sensory impairments by providing a variety of services.

These include help bathing and dressing, household tasks, companionship, help going to social events and appointments and respite care.
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Care Provided by First Class Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.20 – £32.50
  • Weekly Live-in Care Fees: £1460 – £1550

Our Prices Vary from Hourly charges to weekly Charges.
These may vary


Please contact us for More information.
We will guarantee you competitive prices.

These prices are only a guideline, please contact First Class Care Services Ltd to find out the exact price for your requirements.

Contact First Class Care Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact First Class Care Services Ltd to get a personalised quote.

Good to Know

Owner

  • First Class Care Services Ltd

Person in Charge

  • Florence Chimonyo (Director)

First Class Care Services Ltd Reviews (13)

9.7

First Class Care Services Ltd has a Review Score of 9.7 (9.675) out of 10, based on 8 reviews in the last 2 years.
Over all time First Class Care Services Ltd has 13 reviews.

Overall Experience
  • 11
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Date Published
  • 13
  • 5
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  • 8
  • 5
Reviewer Connection to First Class Care Services Ltd
  • 3
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  • 3
  • 1
  • 1
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  • 1
Total of 13, showing 1-13
Review from A A (Father of Client) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First Class Care Services very polite and caring, staff are very polite. Have been using the service for years and we are satisfied with service we receive.
Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd
We always do our best to make sure that our care professionals deliver safe and quality care to our clients, show respect and dignity towards our clients.
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Review from Naomi H (Client) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, polite and patient
Since using 1st Class after switching due to a very bad experience with my previous care company, my mental health is improved and I believe it's hugely down to the amazing care I've been receiving of which they have shown me respect dignity and caring attitude.
I feel having the care I need and deserve is the reason why I am happier in general as being less independent is something difficult to deal with enough and having nice caring people in my home has been a huge improvement on my mental health and also my family have benefited from maybe and happier all round
Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd
At First Class Services, we remain dedicated to delivering the highest standard of care to our clients. Our professional and experienced care workers consistently demonstrate commitment and…read more
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Review from S G (Daughter of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Class are honest and caring people who look after my mother. They treat her with dignity and go above and beyond to give her personal care.
I have never had an issue with any of the girls who work for them. First Class Service all the way.
Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd
Our dedicated care professionals deliver first-class care with compassion, always going the extra mile to support our clients and empower their independence.
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Review from Kellie S (Mother of Client) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first initial meeting with First Class, we were met with complete professionalism, care and dignity, starting with the management team, then continuing with carers/support workers. Our present support worker/carer is hard working, reliable, and very passionate about her role. On behalf of my
daughter and wider family, we are more than 100& pleased with our continuing support.
Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd
We always strive to match our care professionals with each client's unique needs and preferences. Our dedicated team is committed to delivering the highest standard of care to our valued clients.
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Review from Tracey P (Niece of Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy with the service provided for my uncle. He is very happy. Service by all carers is fantastic. He is treated with utmost respect.
Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd
Our Care Professional team is dedicated to providing compassionate, reliable support to clients in the comfort of their own homes. We strive to maintain the highest standards of care, always…read more
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Review from M C (Client) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since having a fall and breaking my lower back 2 years ago, I have been delighted with the service of home care.
The visits night and morning have been efficient and helpful. The carers are most polite. Nothing is too much for them and full of respect. I feel safe and well looked after. I am 94 years
old and have been so safe since having them. Thank you.
Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd
"Thank you for your lovely review. It has been a pleasure supporting you and ensuring your needs are met so you can continue living comfortably at home after your fall. I'm delighted to hear about…read more
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Review from P H (Client) assisted by family/friend published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the attentive care I receive.
Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd
We're really grateful and appreciate you taking the time to share your rating with us.
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Review from Andrew P (Son of Client) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old father needs home care, we feel blessed to have found First Class Care. From the initial engagement with the management team I cannot praise the service provided highly enough. They have proved to be responsive to every call and request, phones are answered immediately, multiple numbers
given in case my primary point of contact is unavailable. Their response to providing extra cover and adjustments to his care schedule have been met every time without issue. Our carer has been fabulous, kind, attentive and expert in handling all my father's needs. I recommend them totally without any hesitation.
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Review from M W (Husband of Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Class Care Services are the best carers that have looked after my wife. They are professional and attentive to their work. Always polite and proactive.
Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd
Thank you so much for the kind words; our team is happy to hear that you are pleased with the services received.
We always put our services first to ensure they have the best care.
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Review from Jane D (Daughter of Client) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All round excellence! First Class Care Services Ltd are so reliable, professional, friendly and are great communicators. My mum loves them and I cannot fault them. We highly recommend their services. They are so knowledgeable and well trained, taking pride in everything they do.
Reply from Mandi Chimimonyo, Assistant Director at First Class Care Services Ltd
Thank you so much for this 5-star review. We really appreciate you being a service user and helping to share the word about us. We're here for you anytime.
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Review from Stephen H (Son of Client) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family experience with First Class Care Services was simply excellent. When Dad got to his early 90s, he needed a little extra help getting ready in the morning for the day ahead. When we set up the service with First Class Care Services Ltd, they were brilliant and Dad liked the girls very much,
striking up a close bond with his regular helpers. They were very reliable, and never let us down - not even once - their punctuality was also excellent and could always be relied upon to be at the house before 8 am. The real difference is that they look after your loved ones as though they are their own extended family - and for that, we will always be grateful.
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Review from Rosemary S (Daughter of Client) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say a big thank you to the staff who cared for my Mum for the past three months. The care they gave her was excellent and they treated her with great respect and dignity, nothing was too much trouble. The bedtime call was always a bit of a laugh as I could hear them laughing with
Mum while they were getting her ready for bed. The girls said it made them smile as Mum was their last call and it was nice to go home with a smile on their face and Mum’s. Mum will miss them as well I thank you again for all your help and support. If anyone is looking for home care for a loved one then First Class Care are the one. They are punctual flexible and any issues are dealt with straight away. If you have any worries or queries you can phone them anytime.
Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd
Thank you for your lovely feedback. We aim to give all of our service users first-class care, in the comfort of their own homes and to give their families support to care for their loved ones. Our…read more
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Review from Patrick G (Son of Client) published on 9 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the care given to my father, especially from one specific carer who responded so well to his changed circumstances after a stay in hospital. Also very pleased with punctuality, and that the carers reported any concerns about Dad's wellbeing which were then acted upon by the care manager.
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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for First Class Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for First Class Care Services Ltd is calculated as follows: ( (43 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Class Care Services Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Mohammed

Mohammed Dar

Job Title: Business Development Manager Joined: 2025

I have recently joined First Class Care Services in Luton as Business Development Manager. With over 15 years’ experience in the Health & Social Care sector, my expertise lies in recruitment and marketing, helping companies find the right talent to grow their teams and increase service capacity for clients.


I am always keen to explore new platforms and opportunities for the company, reaching potential clients and supporting them in different aspects of life within the comfort of their own home. My focus is on building strong relationships, expanding reach, and ensuring our services meet the needs of the community.


In my spare time, I play badminton at a professional level to stay fit, and I have a great passion for gardening, particularly growing a variety of vegetables during the summer.

Frequently Asked Questions about First Class Care Services Ltd

What Type of Services does First Class Care Services Ltd offer?

First Class Care Services Ltd offers Home Care.

How many Carers does First Class Care Services Ltd employ?

First Class Care Services Ltd employs 1116 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Class Care Services Ltd to verify any information. View our terms and conditions. First Class Care Services Ltd has an Enhanced Service - more info.