Review from Anthony T (Son of Client) published on 17 March 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I am writing to express my thanks for your company's care of my mother who has Alzheimer's Type Dementia. Since the care has been in place and is now seven days a week two visits a day with additional befriending support. The improvement in my mother's care and appearance has been very noticeable. She
is now clean and smart in her appearance well supported and has now resumed her self-care routine of wearing her make-up and doing her hair once again and is generally much more content with your support. She is treated with dignity and respect by all the team.
The care and support have been outstanding from all the carers without exception. My mother loves the befriending visits and trips out which have recently started. The Care Coordinator DW and Care Practitioner coordinate my mother's care and support extremely well, nothing is too much trouble, well done and lead a very capable care team. Well Done to all the team from an appreciative family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
17 Nov 2023
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
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Ticks and crosses
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There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Helping Hand Homecare
What Type of Services does Helping Hand Homecare offer?
Helping Hand Homecare offers Home Care.
How many Carers does Helping Hand Homecare employ?
Helping Hand Homecare employs 20 carers.
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