Sarah's Carers

Unit 2, Station Road, Melton, Woodbridge IP12 1QT
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9.9 31 Reviews
  • Sarah's Carers, Woodbridge
Sarah's Carers is a local family run business based in Suffolk that offers clients access to 40 years experience in Care.

At Sarah's Carers the mission is clear:

- Deliver a service that exceeds and delights the customers expectations.
- Enhance the lives and well being of customers by providing a consistent quality service.
- Improve the communities they serve by empowering the customers to participate in and contribute those communities.
- The customers are the heart of the business, every decision that is made puts the customer at the heart of it.

Sorting care for a loved one is stressful and confusing. Sarah's Carers provides guidance which makes arranging care simpler. Everything is managed by Sarah's Carers from creating and completing care assessments through to getting the first care visit booked in.

Every single customer has a bespoke and dedicated care plan that ensures everything is as the customer wants and needs, this ranges from meal preparation and personal care through to how much milk they like in their tea.

Whatever the care requirement Sarah's Carers are here to help, simply get in touch let them know the requirements and they will sort the rest.
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Care Provided by Sarah's Carers

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact Sarah's Carers to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Sarah's Carers

Person in Charge

  • Sarah Seaman (Manager)

Sarah's Carers Reviews (31)

9.9

Sarah's Carers has a Review Score of 9.9 (9.860) out of 10, based on 18 reviews in the last 2 years.
Over all time Sarah's Carers has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sarah's Carers
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Total of 31, showing 1-20
Review from Paul C (Son of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We engaged the services of Sarah's carers a few years ago to help with my mother's personal care needs. From the outset through to my mothers passing away these carers were exceptional. The carried out their duties with great respect for the client. But, not only that they afforded her the time to chat
during their visits. This to us, as a family, was as important as anything else. They manage to achieve what the company's name implies- CARE.
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Review from Christopher M (Son of Client) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sarah's Carers provided support for my 93 year old mother for 45 minutes/one hour daily from mid May 2025 to late August 2025, when she was at home recovering from an emergency hip operation. All the staff involved were excellent. They were professional in every way, patient, thoughtful, and kind, good
at developing a rapport with my mother. She was very appreciative, and I also had direct observation of their professionalism when I was with my mother during this time. I would recommend Sarah's Carers.
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Review from Deborah L (Daughter of Client) published on 26 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful service by professional carers, will not hesitate to recommend and definitely use again. Mum was a little apprehensive but was so happy with her care, the carers all went over and above what we had expected.
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Review from Colin B (Husband of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service with caring from all the girls and management. We will be happy to recommend to others who need the service in the area and will use again ourselves when in the future it is needed.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Good Evening, Thank you very much for taking the time to complete a review and your kind comments. We have always been determined to grow by word of mouth, to prove we can be different so feedback…read more
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Review from T S (Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a fall I broke my wrist and I was in plaster for 6 weeks. During that time I could do very little for myself and especially as I live alone I needed help. So.....Sarah's Carers came to the rescue! I had a carer 5 mornings a week to help with personal care for 6 weeks. Without exception all the
carers I had were lovely. They were cheerful, efficient, nothing was too much trouble. We had many laughs and shared lots of stories so they not only helped with my personal care but they helped with my mental health during that time. I really could not have managed without them and very much looked forward to their visits and I miss them now I am better! I am sure that their helpfulness and kindness had a big effect on my recovery. I cannot praise Sarah's Carers more highly and would recommended them highly.
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Review from Susie W (Daughter of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sarah's Carers supported Dad with morning and evening visits in his last few weeks before he sadly passed away. Dad's needs changed very quickly and Mum couldn't manage things on her own. Fortunately Sarah's Carers were able to put the necessary support in place quickly and efficiently. Communication
was very good and the visit notes shared on the App were very useful. The carers themselves were friendly, capable and reliable and we couldn't have managed without them.
Reply from Sarah Seaman, Registered Manager at Sarah's Carers
Thank you Susie for taking the time to give us a review and your kind words I will pass your comments onto the team. We were pleased to be able to help and make a difference at such a challenging time…read more
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Review from Sarah P (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Sarah's Carers cared for my Dad, in our home, for the last 6 months of his life. Initially, a team of 2-carers a day helped Dad with basic tasks, provided company, made him snacks, etc. As time progressed, 2 carers visited 3x daily to provide advanced care and in the final month, a live-in
carer supported Dad and us, in our home. The carers we worked with provided an exceptional level of care to Dad and went above and beyond in their support of him and us. I would recommend them to anyone.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you so much for your kind words and we were all very pleased we could contribute and make a difference to your family at such a difficult time.
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Review from Rebecca W (Daughter of Client) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Sarah's Carers who helped mum were wonderful. Mum had complex needs due to her pain levels and the carers were always very gentle, patient and supportive. They treated mum with dignity and respect. Two members of staff in particular were very kind to mum and also to me when I needed
some emotional support during difficult times. I highly recommend them.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you very much for taking the time to give us feedback it is very much appreciated. It is always a challenging time for family members when care at home is required, especially when a loved one…read more
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Review from S A (Niece of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Most of the carers were caring and very attentive to my aunt's needs. They carried out the list of their tasks and very often spent time speaking to her about their pets or holidays etc to enable them to have conversations with her.
They were friendly and over the four years of visiting her became
great friends with her.
Sometimes the visit times were not the most appropriate but mostly they were acceptable.
The carers had compassion for her needs and encouraged her to make informed choices regarding meal choices and clothing.
In general a very good set of carers with some better than others.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you for your kind words about the Care Practitioners who supported your aunt over the past four years. It's heart warming to hear how they not only met her needs but also built such a warm…read more
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Review from I K (Daughter of Client) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we were in dire need of help at very short notice Sarah's Carers came to the rescue and we could not be more grateful. They found a delightful night carer for us who went above and beyond to ensure our father's final days were as comfortable as possible. Thank you so much.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank for taking the time to give us this feedback at such a difficult time for you and all the family, it is much appreciated and we are all pleased we could provide the support and make the…read more
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Review from Angus M (Son of Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have employed Sarah's Carers for almost one year, during which they have supplied us with a number of live-in carers to look after our formerly super-fit and alert 94-year-old mother. She suffered a serious stroke last year, leaving her with significantly reduced mobility and cognitive capacity.
All the carers have been kind, caring and professional and some highly entertaining and truly outstanding, providing such companionship as to almost become members of the family! The support provided by the owner and her support staff has been exemplary, and we have had full confidence throughout the entire time. Our mother's recovery has substantially exceeded expectations and even now we still see further improvements in her overall condition. The kindness and encouragement shown by the carers have undoubtedly been a major positive influence. We would recommend Sarah's Carers to anyone who needs such support. They go that extra mile and then some! Thank you all at Sarah's Carers.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you very much for your lovely feedback, we do take our responsibilities very seriously and we are very pleased we have contributed in such a positive way to your mother's recovery. It has been a…read more
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Review from Tracey E (Daughter of Client) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole set-up from the beginning, caring to do the care is exceptional. The office staff are so attentive and helpful. The girls that come to Dad are kind, caring, respectful, compassionate, punctual, polite and nothing is any problem. The communication app is fantastic for them and me. I can only
praise all of 'Sarah's Carers'. Thank you.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you for your kind words, I will make sure the team know. You have very nicely summed up the values which are so important to us.
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Review from Richard S (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum suffered from Alzheimer’s dementia and could be difficult from time to time, being forgetful and confused and sometimes angry because of that.
Sarah’s Carers were brilliant in dealing with her, ensuring the correct medication was taken at the right time together with ensuring she was eating and
drinking as she should.
The carers were skilful at changing subjects of discussion and steering her thoughts away from negative things. Always thinking about her immediate needs and letting family know of any concerns.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you for the feedback and I will pass it on to the team. It was a pleasure to support all of you over the last few years and we wish her well in her new home. We hope it gives you peace of mind.
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Review from Vanessa W (Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been receiving 5, and now 7-day, care from Sarah’s Carers for just under a month.
From the start I have been incredibly impressed at their professionalism, efficiency, knowledge, patience, reassurance, care and compassion, and above all what I would call person-centred care. All they do is focus
on me and my needs and they are also working alongside District Nurses 2 days a week, with the District Nurses being consistently impressed at the level of complementary care and support that the carers provide, resulting in a service that makes me feel reassured and fully supported.
There have been a couple of unexpected medical incidents recently associated with my illness and they have responded well above the ‘call of duty’ with calmness and efficiency in dealing with them. I am extremely grateful for their ability, therefore, to work and respond so well under pressure.
I cannot thank the service enough as it has made a real difference to my sense of well-being. Most commendable.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you so much for taking the time to give us your feedback, it is exactly what we strive to achieve. I will pass on your comments to the team as so very often they do not realise how good they…read more
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Review from Elizabeth W (Daughter of Client) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have been using Sarah’s Carers for nearly three years to help us care for our dad who has mixed dementia and hydrocephalus. In that time, our dad’s mobility and cognitive ability have declined considerably and we now have two carers visiting three times a day to get dad up, showered
and dressed and later in the day put him back to bed, which involves the use of hoists and slings, catheters and nappies, and surprisingly (given the personal nature of these procedures) a lot of laughing and banter! Our mum also now has dementia and has struggled with the whole idea of having different people in and out of the house, but the carers are kind and considerate of her space.
We can’t fault the professional way the office team deal with every eventuality (and there have been plenty!) or the wonderful carers who come in to care for Dad and would recommend Sarah’s Carers to anyone.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you for your time in giving us this feedback, we are very grateful and I will pass it on to the team. We understand that this is a very challenging time for all of you and are very pleased that…read more
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Review from Steve W (Husband of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Sarah's Carers alongside our own live-in carer for over 2 years and have nothing but praise for all aspects of their service.
In all that time their staff have treated my wife with respect, care, kindness, dignity, and affection, giving her many happy moments and thereby giving me
the time to be a husband and not a carer.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you for taking the time to give your feedback, it is much appreciated by all of the team. We believe we have two sets of clients, the people we deliver care and support to in a practical way and…read more
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Review from Roger L (Husband of Client) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We find a vast majority of the carers most professional and excellent at their job. At times they seem to be let down by the office staff. Whilst being quite expensive generally they are reasonable value for money.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you for taking the time to give us our feedback, every comment is valuable to us as we continue to review and improve all our processes. We work hard at balancing out offering a service that is…read more
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Review from Christopher R (Husband of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sarah's Carers provide a carer each morning to help get my wife out of bed, washed and dressed. Until recently they came for an hour from 10:30 – but this week, following my six-month review, I agreed to increase this by half an hour each day to allow more time and to reduce stress for my wife, who
has Alzheimer's Disease. The carers are all excellent and I can't praise them highly enough. There is one carer in particular, who has developed a good rapport with my wife and explains everything to her and why the actions are necessary. She has acted as a mentor to her colleagues to help them deal with my wife if she is having a bad day.
Reply from sarah seaman, Registered Manager at Sarah's Carers
Thank you for your comments and I know the team is very dedicated to supporting both of you and finding the best way to support your wife. It's a challenging time for all of you and this is very much…read more
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Review from Nikki H (Daughter of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a huge thank you for all you have done for my parents over the last few months. Mum and Dad absolutely loved your wonderful, caring and efficient staff enormously and looked forward to their visits.
Reply from Sarah Seaman, Registered Manager at Sarah's Carers
Thank you for your feedback; it is very much appreciated, and I will pass your comments on to the pink team. I know they got great satisfaction from being able to help both of your parents.
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Review from Mandy R (Client) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The thought of having carers in order to be able to get home following an accident a few months before was not something I was looking forward to.
However, from the moment of meeting the manager and subsequently the team of absolutely amazing and wonderful carers, I was given dignity, sensitivity
and encouragement, all with a good dose of humour, patience and such warmth and friendliness.
Their care for me was exemplary, and I cannot praise them highly enough.
I would recommend them beyond measure to anyone who was concerned about securing good and trustworthy carers.
You wouldn't get better!
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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Sarah's Carers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Sarah's Carers is calculated as follows: ( (96 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sarah's Carers is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Sarah's Carers

What Type of Services does Sarah's Carers offer?

Sarah's Carers offers Home Care.

How many Carers does Sarah's Carers employ?

Sarah's Carers employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sarah's Carers to verify any information. View our terms and conditions. Sarah's Carers has an Enhanced Service - more info.