Sarah's Carers

Unit 2, Station Road, Melton, Woodbridge IP12 1QT
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9.8 31 Reviews
  • Sarah's Carers, Woodbridge
Sarah's Carers is a local family run business based in Suffolk that offers clients access to 40 years experience in Care.

At Sarah's Carers the mission is clear:

- Deliver a service that exceeds and delights the customers expectations.
- Enhance the lives and well being of customers by providing a consistent quality service.
- Improve the communities they serve by empowering the customers to participate in and contribute those communities.
- The customers are the heart of the business, every decision that is made puts the customer at the heart of it.

Sorting care for a loved one is stressful and confusing. Sarah's Carers provides guidance which makes arranging care simpler. Everything is managed by Sarah's Carers from creating and completing care assessments through to getting the first care visit booked in.

Every single customer has a bespoke and dedicated care plan that ensures everything is as the customer wants and needs, this ranges from meal preparation and personal care through to how much milk they like in their tea.

Whatever the care requirement Sarah's Carers are here to help, simply get in touch let them know the requirements and they will sort the rest.
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Care Provided by Sarah's Carers

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact Sarah's Carers to find out the exact price for your requirements.

Contact Sarah's Carers to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Sarah's Carers to get a personalised quote.

Good to Know

Owner

  • Sarah's Carers
  • Privately Owned

Person in Charge

  • Sarah Seaman (Manager)

Sarah's Carers Reviews (31)

9.8

Sarah's Carers has a Review Score of 9.8 (9.810) out of 10, based on 18 reviews in the last 2 years.
Over all time Sarah's Carers has 31 reviews.

Overall Experience
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Date Published
  • 31
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  • 5
  • 18
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Reviewer Connection to Sarah's Carers
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Total of 31, showing 21-31
Review from Linda B (Daughter of Client) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the team at Sarah's Carers. My terminally ill father was discharged from the hospital on a Friday afternoon with no care in place. Following a request from me for some immediate help, Sarah's Carers went out of their way to help. Over a very short period of time, my dad went from one
visit a day to two, then three, and within a week, having a live-in carer in addition to the 3-times daily visits. Without exception, the carers have been kind, professional, gentle and caring and have looked after Dad exceptionally well. Dad was very ill after his hospital stay but regained some of his sparkles, and enjoyed the care and companionship provided by Sarah's Carers team. The office-based team also went above and beyond by advising me on funding for Dad's care. I wouldn't hesitate to recommend them to any family member looking for care for their loved one.
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Review from Ruth L (Daughter of Client) published on 26 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We asked Sarah's Carers to change from domiciliary care to live-in care for my elderly mother. We are absolutely delighted with the lady who has moved in. She has made a huge difference, taking Mum out for walks, chatting to her and giving her her social sparkle back. We couldn't be happier with the
service provided.
Reply from Sarah Seaman, Registered Manager at Sarah's CarersWe know it's a big step, for many reasons, to make that move from domiciliary care to live-in care, but we believe the value of 1:1 support in your own home and local environment outweighs any obstacles. Thank you for sharing your experience, as this will help others take that step. We are very pleased as a team that your Mother is thriving with her new support. Due to the years of helping your Mother every day, we had a good idea of who in our live-in care team would work well, so we are especially happy she helps give your Mum her social sparkle back. Thank you for taking the time to give us feedback.
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Review from Andrew M (Son of Client) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the care provided by Sarah's Carers. The carers are very professional, prompt and thorough, but also extremely empathetic. The care app keeps me informed, as my mother lives some way from me, but it is always reassuring to have feedback and any potential issues flagged. The support
provided by the carers has been invaluable.
Reply from Sarah Seaman, Registered Manager at Sarah's CarersThank you for your feedback, which I will pass on to the care team. We are very pleased to have made a difference to your Mother and be providing peace of mind for yourself. The app is proving an invaluable tool for many families in a similar situation and definitely helps with communication threads in real-time. Thank you for taking the time to give us the feedback; it is much appreciated. Kind Regards.
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Review from David L (Partner of Client) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been using Sarah's Carers since 25th June to attend to my partner. To be honest with you, I would be lost without them. They are friendly and efficient, and nothing is ever too much trouble. It's just nice to see a friendly face in the mornings. A big help getting my partner up, showered and dressed,
which makes her feel so much better each morning.
Reply from Sarah Seaman, Registered Manager at Sarah's CarersThank you very much for your feedback. I know the team enjoy being able to help both of you and to be making such a difference. I will pass on your feedback, and thank you very much for taking the time to let us know it is very much appreciated. Best wishes.
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Review from Anthony F (Husband of Client) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sarah's Carers are a company that I have absolutely no hesitation in recommending. For anyone who has a friend, relative or spouse who requires expert professional help and care.
The ladies who have attended our home are first class and have cared for my wife for six months with beneficial results.
Unquestionably outstanding.
Reply from Sarah Seaman, Registered Manager at Sarah's CarersIt was a pleasure to be able to help and thank you for your kind comments. I will make sure the care team are aware. We hope you both manage to make the adjustments to live as positively as possible. Best wishes from the team.
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Review from Carole H (Wife of Client) published on 26 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband receives is excellent. Being a nurse lead group they have skin integrity at the top of their list, they listen to my husband’s needs and care for him accordingly. There is no rushing and if they go over the time they still make sure that everything is right. It has helped me tremendously
over the past six years as they are here for me as well and I am safe in the knowledge that my husband is being looked after well, they are part of our family. I would highly recommend the company to anyone needing support for help around the house, company, and of course, personal care of which I can say has been much better than companies we used before having Sarah’s Carers.
Reply from Sarah Seaman, Registered Manager at Sarah's CarersThank you very much for your comments and where has that six years gone. It has been a pleasure to help both of you through many life events and you have shared in some of our challenges when your support has been much appreciated. I know we all feel a strong bond with both of you. Best wishes, Sarah.
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Review from Martyn M (Son of Client) published on 26 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was personally recommended Sarah's Carers by a neighbour of my father as care was required and fairly quickly as my father is registered blind and has dementia. From the first phone call into the office to the manager who then visited and set-up the care package, to the carrying out of the care all
has gone smoothly. Now after 12 months I can say that the team have provided a very good and caring service. They do seem a very caring team, all are friendly and knowledgeable. They have also offered sensible advice. I have never had to deal with a person with the conditions that my father has but the team has and it comes through that they know what they are doing time and time again. Thank you. The team use an app that is updated after every visit and I can read how my father is and it is also used for messages for myself and it works both ways, I can also add messages myself which has proved very useful. I have no hesitation in recommending Sarah's Carers.
Reply from Sarah Seaman, Registered Manager at Sarah's CarersThank you for your feedback, Martyn, and I have passed your comments on to the care team. I am pleased that you find the Family App beneficial, it is proving very useful for families to not only read what the care team have written but also, as you mention for sending us messages. Kind Regards.
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Review from Sue R (Daughter of Client) published on 26 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sarah's Carers have provided personal care for my 99-year-old mother for more than three years, enabling her to continue to live independently in her own home. Without exception, every carer provides a professional, reliable and cheerful service. As a family, we appreciate the peace of mind we have
knowing Sarah's Carers will visit every morning.
Reply from Sarah Seaman, Registered Manager at Sarah's CarersDear Sue, thank you on behalf of the team for your kind comments. They will all be pleased to know that their visits help give the whole family peace of mind. Your Mother's ability to retain her independence is very important to them. Kind regards, Sarah.
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Review from Richard P (Client) published on 26 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been receiving care from Sarah’s Carers for a number of years and during this time I’ve had no reason to complain about the care that I receive. Every carer performed their duties in a very professional manner, always maintaining very high standards. They are reliable, trustworthy and considerate
of individual's needs which gives me a great deal of reassurance. During the COVID pandemic, they have adhered to the guidelines exactly, using PPE at all times, making sure that the clients are protected and of course, themselves.
I would have no hesitation in recommending Sarah’s Carers, each and every one of the carers I meet are kind, understanding, nothing is too much trouble. A thoroughly excellent organisation.
Reply from Sarah Seaman, Registered Manager at Sarah's CarersThank you, Richard, for your feedback. It has always been a pleasure to help you and we have shared many a laugh (I am smiling right now remembering one particular story) and I still value the constructive comments and support you gave in the early days of Sarah's Carers. I remember well the real concern you had about receiving care to start with so it's good to know the team have helped overcome that and made a difference. I was also grateful for the interest you took when you knew life was a struggle for me on a personal basis. Not the average client/business relationship but based on mutual respect. You still appear on most of our marketing material so that's another thanks from us. Best wishes, Sarah.
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Review from John C (Son of Client) published on 26 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found every aspect of dealing with Sarah's Carers to be excellent, from the friendly, efficient and professional care team right through to the administration. Life is a lot more manageable with the assistance they provide. Everyone involved with the organisation seems extremely helpful and
their positive attitude towards everything is very impressive. I would recommend them to anyone looking for the care they provide.
Reply from Sarah Seaman, Registered Manager at Sarah's CarersThank you very much for your feedback, we are all very passionate about the service we can provide for our clients and their families. We know that we come into the lives of people at a stressful time and anything we can do to help ease that is important. Kind regards, Sarah.
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Review from Carol B (Daughter of Client) published on 26 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been using the services of Sarah’s Carers for several years. It enables him to stay independent in his own home.
The carers are always happy and willing to do anything he needs help with. He looks forward to their daily visits.
Reply from Sarah Seaman, Registered Manager at Sarah's CarersThank you Carol for your comments and we are very pleased as a team to be able to help your Father stay independent and in his own home. It's great for them to know he looks forward to their visits. Kind regards, Sarah.
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Sarah's Carers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Sarah's Carers is calculated as follows: ( (96 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Sarah's Carers is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Meet the Team (0)

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