New Day Care

Suite 3 Westway House, 42-44 Bridge Street, Newton-le-Willows WA12 9QT
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9.5 13 Reviews
  • New Day Care, Newton-le-Willows
New Day Care is the Newton-le-Willows branch of New Day Care Ltd. The company provides compassionate, professional and dedicated care to people who would like support at home.

Their person-centred, individualised approach to care ensures that each person has the best possible support that suits their needs, wishes and lifestyle, all delivered by people they trust.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £30

These prices are only a guideline, please contact New Day Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Danielle MacDonald (Manager)

New Day Care Reviews (13)

9.5

New Day Care has a Review Score of 9.5 (9.510) out of 10, based on 7 reviews in the last 2 years.
Over all time New Day Care has 13 reviews.

Overall Experience
  • 11
  • 2
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Date Published
  • 13
  • 1
  • 5
  • 7
  • 6
Reviewer Connection to New Day Care
  • 8
  • 3
  • 1
  • 1
Total of 13, showing 1-13
Review from Bev K (Granddaughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
New day care provided a pop in service for my Nan for two years, I was very happy with the service provided and it gave me peace of mind that my Nan was being seen.
In Jan 25 my nans needs changed and she required more care , the manager of new day care assured me that the agency could meet my nans
needs and as soon as my nan was discharged from hospital the care package was in place . I felt supported but most important my nans needs were being met to a high standard, my nan had been so independent prior to her fall , the girls treated my nan with so much respect and we got into a routine with the increased visits.
The carers were reliable and so caring with my nan , they respected her dignity and I knew she was in safe hands in their care.
I cannot rate new day care any higher than I do. They have provided an excellent service to my nan and myself as the family member .
Reply from Lynda Leitch, Manager at New Day Care

Thank you for your lovely words, at New day care we strive to provide the best possible care and give peace of mind to the NOK. I will pass on your kind words to managers and carers

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K R (Daughter of Client) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are always very communicative. They engage with my Dad and promote conversation. His personal care is of a high standard and the carers are very professional. Managers/admin are very helpful and have accommodated last minute changed when needed. Nothing seems too much trouble. This is the best
care agency we have had so far. Dad has a small ream of carers, ensuring consistency and forming a strong relationship with the care team. The cost of care is good value. I'm pleased we chose New Day.
Reply from Lynda Leitch, Manager at New Day Care

Thank you for your kind words, we will pass these on to the carers and management.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L C (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I contacted New Day Care regarding my father who needed support to continue to live independently. After discussing his care needs they have provided a package of care which is allowing him to remain living independently. The staff have been very friendly and reliable, and the managers have been really
helpful.
Reply from Lynda Leitch, Manager at New Day Care

Thank you for your kind words, we will pass them on to all carers and management.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P B (Client) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to hospital, and I suffer with multiple sclerosis and I didn't know how I was going to cope.
I didn't know your firm existed and I have been so impressed by the carers who have looked after me. I couldn't have survived without them.
Reply from Lynda Leitch, Manager at New Day Care

Thank you so much for your lovely review. Your kind words will be passed on to the carers and management.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S L (Client) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was fine and I am really pleased with all.
Reply from Lynda Leitch, Manager at New Day Care

Thank you for your kind words, we will pass them on to your carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark B (Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very helpful and kind.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Trish C (Daughter of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team responded quickly and professionally to the need for urgent care for my mum. The carers that came in to support her were so kind, patient and understanding with her as she was very anxious about the whole change in her lifestyle. She quickly became reassured and started to look
forward to them coming in. As I live 248 miles away, it was so reassuring to know that she was being supported in her own home with such care and compassion.
Reply from Lynda Leitch, Manager at New Day Care

Thank you very much for your kind words. We will pass on to carers and management.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gareth M (Husband of Client) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
New Day Care has been exceptional in the delivery of care since being introduced to them in April 2023. Firstly they reacted promptly to a request for help in a very personal, professional and most importantly understanding way.
They quickly accommodated the needs of my wife and matched her request
to the most pleasant employee who feels now like a ‘part of the family’ who we trust implicitly. Equally proficient cover for the main carer was planned in advance.
Finally, the interactions with the office and directors of the business have been extremely well managed. First class.
Reply from Lynda Leitch, Manager at New Day Care

Thank you for your very kind words.
We will pass on to carers and managers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Katharine T (Client) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of New Day Care for the past five years. I have always been extremely pleased with my carers, they are all really friendly and help to put me at ease, which helps enormously with my anxiety. The carers are always punctual too. If ever there is a need to contact the management, they
are always extremely helpful. Five star service.
Reply from Lynda Leitch, Manager at New Day Care

Thank you for your lovely words, we will pass them on to all your carers. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Yvonne G (Client) published on 1 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to seeing my carers. They are so good at their jobs. Nothing is too much for them. I have complete trust in each one. I would also like to say that we have become good friends. They look after me in many ways, for example making sure I drink plenty of water and reminding me not to dehydrate.
Last word; God bless you all.
Reply from Lynda Leitch, Manager at New Day Care

Thank you for your lovely words, I will pass them on to all your carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A N (Client) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care excellent and the staff are very kind and good company. They do a very good job helping me with my shopping.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen T (Client) assisted by family/friend published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New Day Care has excellent staff. I highly recommend them.
Reply from Lynda Leitch, Manager at New Day Care

Thank you very much for your kind words, we will pass on your thanks to the staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dorothy C (Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the service very useful and the only thing I would criticise is the 7:30 pm call, which is very early indeed for bed. I realise that not everyone can have a call at 10 pm, but maybe a rota would be helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for New Day Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for New Day Care is calculated as follows: ( (34 Excellents x 5) + (8 Goods x 4) ) ÷ 42 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for New Day Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about New Day Care

What Type of Services does New Day Care offer?

New Day Care offers Home Care.

How many Carers does New Day Care employ?

New Day Care employs 66 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact New Day Care to verify any information. View our terms and conditions. New Day Care has an Enhanced Service - more info.