





Reliance Care Services is committed to promoting equality, diversity and observing human rights while delivering person-centred services driven by service users’ wishes and aspirations.
As a nurse-led organisation, Reliance Care promise to provide every service with a smile and to your highest level of satisfaction.
Reliance Care will provide a wide range of high-quality and specialised care and support services bespoke to your care needs. If you are interested in...
Care Provided by Reliance Care Services
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £24 - £33
- Weekly Live-in Care Fees: £1,150 - £1,850
Please contact us to enquire further of our rates
Contact Reliance Care Services to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Reliance Care Services Ltd
- Private Owned
Person in charge
- Edgar De Vera (Nominated Individual/Registered Manager)
Reliance Care Services Reviews (20)
Reliance Care Services has a Review Score of 9.5 (9.467) out of 10, based on 6 reviews in the last 2 years.
Over all time Reliance Care Services has 20 reviews.
Carers very kind and always say 'is there anything more I can do for you?'
My team are brilliant, they are bubbly and lovely. They are a credit to Reliance Care Services. They bring a lot of joy to me; they are always bubbly. They are joyful, singing and joking. They are out of this world. I am grateful to all my carers. They are like a family. They made my day. They help me a lot. They always have a good spirit.
Thank you for your positive feedback. We are committed to providing you with the highest level of service possible. Your satisfaction is our top priority. Thank you for trusting us.
They are good. Do everything I ask for.
They are very good to me. I couldn't manage without them.
Thank you so much for your positive review. We will continue to provide you with the services to the best of our ability.
Kindest regards and thanks again, Jonathan.
Thank you for giving us a 5 star rating. We will endeavour to continue providing our top-quality brand of service.
I have been very skeptical of many care companies in the past due to bad experiences how ever I can't fault Reliance care service.they go way way beyond to care for my wife.they are not rushed do everything that is need for my wife's care.they are polite passionate and never disappoint me.i can go out and leave carer with my wife and not have to worry.i would recommend Reliance care to anyone.
Thank you for the very positive feedback and for trusting our staff to provide the support for your wife. Very much appreciated.
Reliance Care has been providing for the last 14 months excellent care in support of the rehab program post-stroke for my husband. Professional, supportive, collaborating, flexible. I would strongly recommend.
Thank you for your honest review. Much appreciated.
I find carers very helpful and they never rush to do things.
The carers that attend me are wonderful. I look forward to seeing them. Each one is so kind and caring.
Thank you for your honest response. We will endeavour to continue improving our services for the benefit of all those who use our services for we know that the way to excellence is feedback from service users and a drive to continuous improvement. Godbless.
I have found all aspects excellent in every way.
Thank you for providing your highly rated review. It is our pleasure to provide our services to you.
One carer is very helpful and pleasant, one is not quite as good and hurries too much.
Thank you for your honest response. We apologise for the behavior of the staff you referred to. This has been dealt with and any more issues that you encounter, please do not hesitate to contact us, we are happy to respond to any complaints you might have. Godbless.
The carers are very friendly and helpful. No complaints. Reliance provides a very good service.
Thank You for your review of our service. We as a company appreciate honest reviews for this is beneficial for our improvement as a company and the services we provide. We will endeavour to improve on the areas you think we needed to improve and continue to deliver the service you are satisfied with.
What more can I say, but my positive reactions to your questions.
The carers are absolutely great. Very caring and thoughtful and for me, do an amazing job and I am extremely happy with that side of things. Sadly though, in most cases I have had dealings with the management, I found them terrible to deal with and in most cases next to useless and extremely frustrating.
All the carers that come to help the service user are so kind and friendly and always happy to help. Always on time and stay the full hour.
Reliance Care Services has become part of my life. The carers are kind and very helpful. I was in the hospital at the beginning of the year and I had no proper carers until Reliance. I have noticed recently that my usual carer is leaving me to go to other clients and I had built up a pleasant friendship with her. I think this is because she is caring for new clients and I am at present still a service user waiting for a financial assessment to be calculated for further care. Things are not the same.
Reliance Care is a new care company setting up. All of the carers are polite and friendly and are self-directed by the client. Most days asking before leaving if there's anything else needing to be done. Everything in your file is correct and the carers can deal with medication if needed. They changed my patch every week. They wear a uniform and badges so can be clearly identified by members of the public, if accessing your key safe or visiting you for the first time as your carer.
I have been really pleased with the service delivered by Reliance. Their carers are all extremely experienced and are hand-picked by personal recommendation. Reliance is a small company so you get to know each carer very well, and vice versa. They pay really close attention to what each client wants, and always treat clients with dignity. They are very punctual, often dead on time and rarely more than 5 minutes late. They plan routes from client to client that minimise travel time.
Reliance Care provided care for my terminally ill father at our house from March to June. I cannot express highly how pleased we were with their service and professionalism. Each carer that came was friendly and would treat my father with total respect right up to the day he passed away. Reliance Care certainly made everything easier for my husband and I and we thank them sincerely.
Friendly and I trust them. Reliable staff. Carers are always on time, have positive energy. I really like them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 June 2021- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Reliance Care Services.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Reliance Care Services.
Meet the Team (2)
Krisztina has worked in the Care sector for over 20 years. She started her care journey as a young Care Assistant and made her way up the ranks as an effective and skilful leader in the Care sector. As the Operations Manager, Krisztina oversees the efficient and effective delivery of the organisation's care services, focusing on strategic planning, resource management, and operational performance. She also ensures service quality, optimises processes, and drives business growth, managing multiple branches of the organisation.
Over 20 years of Healthcare experience as a Registered Nurse, Vilma worked in various areas in the NHS hospitals as a staff nurse to being a charge nurse in neuro to rehabilitation wards. As the Registered Manager, Vilma is responsible for the day-to-day management and regulatory compliance of the care service. She also ensures high-quality, person-centred care is delivered, manages staff, and maintains effective communication with service users, families, and external agencies.
Frequently Asked Questions about Reliance Care Services
How many Carers does Reliance Care Services employ?
Reliance Care Services employs 65 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Reliance Care Services to verify any information. View our terms and conditions. Reliance Care Services has an Enhanced Service - more info.