Constantia Care Ltd

Building 3, N. London Business Pk, Oakleigh Road South, New Southgate, London N11 1NH
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9.4 39 Reviews
  • Constantia Care Ltd, London
Constantia Care is committed to providing Live-In Care, Dementia Care, Respite Care and Palliative Care. They provide their clients and their families with the highest quality of care and support adopting a holistic approach to best support their clients' needs.

Every client receives a face to face assessment with a trained care assessor and from this a bespoke, comprehensive person-centred care plan will be produced along with risk assessments.

Every client receives a Care Co-ordinator whose role it is to liaise with the carers involved in the clients care and make continual ongoing assessments keeping the client and family fully informed and involved with decisions. Their care staff come from all across the world, predominately from Australia, South Africa and New Zealand. Their Care staffs are all vetted, DBS checked, referenced and extensively trained at their in-house training centre.
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Care Provided by Constantia Care Ltd

Types of Home Care

  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: from £1015

Please call us to enquire further

These prices are only a guideline, please contact Constantia Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Constantia Care Ltd

Person in charge

  • Morag Collier (Manager)

Constantia Care Ltd Reviews (39)

9.4

Constantia Care Ltd has a Review Score of 9.4 (9.367) out of 10, based on 7 reviews in the last 2 years.
Over all time Constantia Care Ltd has 39 reviews.

Overall Experience
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Date Published
  • 39
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Reviewer Connection to Constantia Care Ltd
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Total of 39, showing 21-39
Review from Kay M (Wife of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just as Covid-19 lockdown began, we were introduced to Constantia Care by Social Services for our first experience of live-in carers. I have been very impressed with the support given to my husband, aged 59 years, who has a chronic neurological disease plus autism. The agency is run efficiently by
people who are enthusiastic about their jobs, work as a team and who communicate well. They genuinely listen and have provided carers who have been ‘a good fit’ for us. We have received a reassuring daily policy update email from Constantia Care, plus a couple of “how are things going?” phone calls. As the carers work full time, seven days a week, they have come to us on six-week contracts, but I know the agency will do its best to rotate staff so that longer-term client/carer relationships can grow in time. The charges are fair – certainly good value in the context of the care industry as a whole - especially given the good level of training and knowledge the carers have. Recommended!
Reply from Martin Coulstock, Webmaster at Constantia Care Ltd

Thank you for your extremely positive and thoughtful review. It means so much to us to get feedback like this and we will be sure to pass this along to all involved in the care of your husband.

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Review from M R (Friend of Client) published on 20 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Constantia for over 2 ½ years for the care of friends. One had Vascular Dementia and was supported until the end of his life. Now Constantia continues to provide us with Live-in Care for his partner. Constantia focuses strongly on its customers and their care workers, supporting both
the client and their carer. The entire team will always go the extra mile efficiently and with the needed emotional support. This is valuable because care is a very demanding service and needs to be adapted for each client’s needs. They provide a holistic approach to care, taking care of our friend’s physical hygiene daily routine, as well as providing an emotional stimulus and balance. Constantia understands the needs of this household and is providing us with the required high-level service. In this time of the Covid-19 we are so very pleased to be a client of a company that has informed us daily and has a Zero-Case report of any related casualties nor infected cases. We highly recommend.
Reply from Martin Coulstock, Webmaster at Constantia Care Ltd

Thank you for taking the time to write such a detailed and thorough review. I will be certain to make sure that your review is passed along to all those directly involved in the provision of care to your friend. Best Regards.

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Review from Jane G (Daughter of Client) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From making the first contact with Constantia Care, I have been impressed by the professionalism, efficiency, compassion and humility of all the staff involved in providing the care to my mother.


The information provided form each carer has been succinct and whenever there have been queries, these

have been dealt with expediently.


We have had no complaints whatsoever about the level of care my mother receives, and she is exceedingly happy with her present carer.

Reply from Martin Coulstock, Webmaster at Constantia Care Ltd

Thank you so much for your lovely review. Our team takes great delight in receiving feedback such as this and especially with the current climate of doom and gloom; I will be sure to pass this review back along through each member of staff that has had contact with you and your mother to remind them further of the brilliant job they are doing.

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Review from Andy F (Son of Client) published on 26 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thanks to all the Constantia team for looking after my Dad while he was at home. They were a great support for Mum, Dad and also me. Exceptional carers and staff, who were always available at the end of the phone for help and advice.
If you ever need home care then I highly recommend Constantia.
Thank
you.
Reply from Martin Coulstock, webmaster at Constantia Care Ltd

Thank you for the kind words. It always means a huge amount to our carers and office staff to recieve feeedback.

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Review from Alison H (Niece of Client) published on 11 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Managers arranged end of life care very quickly, appropriately and efficiently. Carers were always cheerful, knowledgeable, kind and supportive, making really useful suggestions and advice to relatives.
Reply from Martin Coulstock at Constantia Care Ltd

Thank you for your kind words and I will be sure to pass this feedback along to all those involved in caring for your family member.

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Review from J M (Daughter of Client) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have used Constantia Care for 18-months for our mother, who now has advanced dementia. We have been very grateful to have the same excellent carer all this time. Constantia Care staff have always been approachable and helpful with their advice as dementia progresses and changes have had to be made
in the home.
Reply from Martin Coulstock at Constantia Care Ltd

Thank you for your kind words. We will be sure to pass this review back to the carer and the care coordinators involved.

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Review from Gina B (Daughter of Client) published on 9 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had care for approximately 3-4 months. Constantia Care kept in contact with you, updated with information and did checks for progress along the way. They were available by phone/email easily and were always courteous, upbeat and polite. The carers were also excellent. Treated my mum with kindness,
compassion and patience which was what she really needed. They helped encourage her with her rehabilitation exercises and getting her moving again. They were more than just people who came in and washed and cooked for you. We had one career that hadn't done anything wrong but my mum just didn't take to her. Constantia Care had no problem whatever with changing and got a replacement immediately. They really do seem to have an eye for employing good careers.
Reply from Martin Coulstock at Constantia Care Ltd

Thank you for your kind words. We love to hear this kind of feedback. Thank you.

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Review from S R (Daughter of Client) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with the care. Good communication with family. Gives peace of mind.
Reply from Martin Coulstock at Constantia Care Ltd

Thank you for your kind words and feedback. We will be sure to make sure that your review is fed back to all staff involved. Best Regards, Martin.

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Review from Yvonne L (Daughter of Client) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my mother over the last 2.5 years has been exceptional. The carer was very professional, extremely caring and always put my mother’s needs above anyone else's. The patience and undeniable devotion meant my mother enjoyed life as best she possibly could and she and the carer formed
a very strong bond despite my mother’s severe dementia. Constantia have always been very responsive to our needs and we would have no hesitation in recommending them for providing a care service.
Reply from Martin Coulstock at Constantia Care Ltd

Thank you so much for the wonderful review and kind words relating to all involved in the care of your mother. We will ensure the review is feedback to all staff involved.

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Review from Ciaron B (Son of Client) published on 24 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently used Constantia Care to provide a live-in carer for our father whilst our mum was away for a few days. The care he received during this time was outstanding. The compassion, attention to detail and level of general care given was explempery and surpassed our experiences with all other care
providers used previously. The fact that our dad was being cared for to such a high standard gave my siblings and I great reassurance in our mum's absence.
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Review from Aislinn S (Client) published on 24 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Constantia Care a few times now for our father who has advanced dementia, and we have always been extremely pleased with the high level of service we have received. The carer was amazing with dad - very caring and professional and went over and above to ensure our dad was well looked after.
Our dad is at a very vulnerable stage in his life, but he constantly gave us reassuring updates and maintained the highest level of care throughout. We would recommend this company to anyone seeking a live-in carer for their loved one - and after having a few mishaps with other companies in the past, we finally feel our dad is in the safest possible hands.
Thanks, Constantia Care!
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Review from Jacqueline E (Friend of Client) published on 27 March 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
We employed the agency for 6 months during 2018. We made it clear at the initial interview that long term care was required and that consistency (ie same carer) was essential.
Carers sent were generally very good indeed but instead of remaining long term they changed every few weeks as were either
going back to South Africa for holidays or had other commitments. We subsequently learned that the carers working for this agency are self-employed and the longest contract they can be given is for 6 weeks at a time. ..also that they often work for several different agencies as well as doing private work.
Despite many promises, we never did achieve consistency of care (even after agreeing to have a rotation of 2-3 carers who would be permanent).
The constant changes were incredibly unsettling and time-consuming. In addition, we were sent accounts intended for other clients on 2 occasions as well as being sent incorrect accounts.
We eventually gave up and opted for employing privately.
Reply from Martin Coulstock at Constantia Care Ltd

Thank you for your review. We take all feedback from our customers onboard and are sorry to hear that we only performed to a satisfactory level.

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Review from Fiona M (Daughter of Client) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Constantia Care provided a carer for my mother in December 2018. We have been delighted with the quality of service provided by both the staff and carers. Not only is the care provided exceptional, the carer is always very polite, professional and caring at all times. She has become a great companion
and my mother is very comfortable and happy with her and the care provided.
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Review from Hedydd H (Client) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been pleased with the care provided by Constanta Care and will use them again should I so need.
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Review from P B (Wife of Client) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer provided by Constantia Care Ltd for my husband was amazing. She was kind, caring, and very knowledgeable. Our domiciliary carers have even commented on how thorough she was! I will continue to use Constantia Care Ltd as they have given me the confidence to be able to leave my husband and know
he is safe and well looked after in his own home.
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Review from J D (Granddaughter of Client) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a live-in carer since early 2018 and what a real difference this has made to all our life’s. My grandmother's mobility has definitely improved and knowing that all her care needs are being met daily, is such a real weight of all our minds. The carers are all well trained and it’s more like
having an extra family member living with you. My grandmother is a changed woman and definitely enjoys the companionship the carers provide.
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Review from D M (Client) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely impressed by the excellent work performed by the carers who work for us (both my wife and myself).
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Review from C S (Daughter of Client) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once people have had a thorough induction from previous carer and family members they have proved competent, to a great extent, and caring.
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Review from J G (Niece of Client) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Constantia Care has provided live-in carers for my Aunt who suffered a stroke for the last 3 years. The quality of service and care provided by the carers and staff have been exceptional. All the carers have been extremely caring, polite and hard-working. Consequently, my aunt is very happy with the
service received.
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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Constantia Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Constantia Care Ltd is calculated as follows: ( (29 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Constantia Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Morag

Morag Collier

Job Title: Registered Manager Joined: 2014

Qualifications:
Registered Manager for Care Homes and for Care Agencies
Level 5 assessor
Level 5 Verifier
Advertising Executive


Hobbies:
Tennis
Painting with watercolours
Gardening
Reading


Interesting fact about you:       
Although I lived in South Africa for 30 years, I am originally from Ndola Zambia. I moved to Nairobi Kenya for my informative years before moving to Swaziland and then ultimately to Johannesburg.

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