Quality First Care Services (Durham)
Office 14, Consett Innovation Ctr, Ponds Court Business Park, Genesis Way, Consett, Durham DH8 5XPCare Provided by Quality First Care Services (Durham)
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Good to Know
Group/Owner
- Quality First Care Services Ltd
- Private Owned
Person in charge
- Ruth Nwokobia (Manager)
Quality First Care Services (Durham) Reviews (4)
Over all time Quality First Care Services (Durham) has 4 reviews.
These girls are angels in disguise, what an amazing job they do.
A massive thank you to you all.
I just want to thank the manager and two members of staff in particular, for the outstanding care given to my gran. We needed care for my gran very quickly as she deteriorated. Nothing was any trouble, very professional, caring and gave my gran the utmost respect and kept her dignity at all times. Thank you from the bottom of my heart. Good luck with your business, you will continue with the exceptional care you provide. Thank you.
I used Quality First for my wife who has dementia. The carers were top class, very caring and a pleasure to have them looking after my wife, especially one carer. Then I get an email telling me all caring and sitting services are to stop from the next day, even the carers knew nothing about the service ending. Management were blaming rising prices and Covid. I blame bad management because a lot of staff left when he appointed a care manager.
I am sorry for the way you feel. It was a pleasure to care for your wife as we did and I will ensure the carers know of your kind words. I can assure you that both management and staff continue to work extremely hard to provide a quality service to our clients in an extremely challenging environment both locally and nationally.
I’m not normally one for writing reviews but in this case, I really need to. I really want to thank all the team from the bottom of my heart they gave my father-in-law the very best care and at times we’re my absolute rock in what was such a hard time. They are absolutely fantastic each and every one of them so thank you for everything you did. I will never forget you all and will always be thankful for what you have done for him and me.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 September 2019- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Quality First Care Services (Durham).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Quality First Care Services (Durham).
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Quality First Care Services (Durham)
How many Carers does Quality First Care Services (Durham) employ?
Quality First Care Services (Durham) employs 10 carers.
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