Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Care Provided by Quality First Care Services (Durham)
Funding & Fees
Contact Quality First Care Services (Durham) to get a personalised quote
Good to Know
Group / Owner
- Quality First Care Services Ltd
- Private Owned
Person in charge
- Ruth Nwokobia (Manager)
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Quality First Care Services (Durham) Reviews (4)
Over all time Quality First Care Services (Durham) has 4 reviews.
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Overall Experience
Date Published
Reviewer Connection to Quality First Care Services (Durham)
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Review from Michelle L (Daughter of Client) published on 5 June 2022 Submitted via Website•
Overall Experience
The care my mam received during her final days was outstanding. The love and care shown not just towards my mam but to the whole family were amazing.
These girls are angels in disguise, what an amazing job they do.
These girls are angels in disguise, what an amazing job they do.
A massive thank you to you all.
The care my mam received during her final days was outstanding. The love and care shown not just towards my mam but to the whole family were amazing.
These girls are angels in disguise, what an amazing job they do.
These girls are angels in disguise, what an amazing job they do.
A massive thank you to you all.
Review from T O (Granddaughter of Client) published on 28 April 2022 Submitted via Website•
Overall Experience
I just want to thank the manager and two members of staff in particular, for the outstanding care given to my gran. We needed care for my gran very quickly as she deteriorated. Nothing was any trouble, very professional, caring and gave my gran the utmost respect and kept her dignity at all times....
I just want to thank the manager and two members of staff in particular, for the outstanding care given to my gran. We needed care for my gran very quickly as she deteriorated. Nothing was any trouble, very professional, caring and gave my gran the utmost respect and kept her dignity at all times. Thank you from the bottom of my heart. Good luck with your business, you will continue with the exceptional care you provide. Thank you.
Review from Michael S (Husband of Client) published on 14 April 2022 Submitted via Website•
Overall Experience
I used Quality First for my wife who has dementia. The carers were top class, very caring and a pleasure to have them looking after my wife, especially one carer. Then I get an email telling me all caring and sitting services are to stop from the next day, even the carers knew nothing about the...
I used Quality First for my wife who has dementia. The carers were top class, very caring and a pleasure to have them looking after my wife, especially one carer. Then I get an email telling me all caring and sitting services are to stop from the next day, even the carers knew nothing about the service ending. Management were blaming rising prices and Covid. I blame bad management because a lot of staff left when he appointed a care manager.
↩Reply from Barrie Mullen, Registered Manager at Quality First Care Services (Durham)
I am sorry for the way you feel. It was a pleasure to care for your wife as we did and I will ensure the carers know of your kind words. I can assure you that both management and staff continue to work extremely hard to provide a quality service to our clients in an extremely challenging environment both locally and nationally.
Review from A C (Daughter-in-law of Client) published on 21 January 2022 Submitted via Website•
Overall Experience
I’m not normally one for writing reviews but in this case, I really need to. I really want to thank all the team from the bottom of my heart they gave my father-in-law the very best care and at times we’re my absolute rock in what was such a hard time. They are absolutely fantastic each and every...
I’m not normally one for writing reviews but in this case, I really need to. I really want to thank all the team from the bottom of my heart they gave my father-in-law the very best care and at times we’re my absolute rock in what was such a hard time. They are absolutely fantastic each and every one of them so thank you for everything you did. I will never forget you all and will always be thankful for what you have done for him and me.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 September 2019Overall
Good
Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Quality First Care Services (Durham)
How many Carers does Quality First Care Services (Durham) employ?
Quality First Care Services (Durham) employs 10 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality First Care Services (Durham) to verify any information. View our terms and conditions. Quality First Care Services (Durham) has a Basic Service -what a Basic Service includes.