Quality First Care Services (Durham) Reviews (4)
Over all time Quality First Care Services (Durham) has 4 reviews.
Review from Michelle L (Daughter of Client) published on 5 June 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my mam received during her final days was outstanding. The love and care shown not just towards my mam but to the whole family were amazing.
These girls are angels in disguise, what an amazing job they do.
A massive thank you to you all.
These girls are angels in disguise, what an amazing job they do.
A massive thank you to you all.
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Treated with Dignity
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Value for Money
Review from T O (Granddaughter of Client) published on 28 April 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I just want to thank the manager and two members of staff in particular, for the outstanding care given to my gran. We needed care for my gran very quickly as she deteriorated. Nothing was any trouble, very professional, caring and gave my gran the utmost respect and kept her dignity at all times. Thank
you from the bottom of my heart. Good luck with your business, you will continue with the exceptional care you provide. Thank you.
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Treated with Dignity
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Value for Money
Review from Michael S (Husband of Client) published on 14 April 2022
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I used Quality First for my wife who has dementia. The carers were top class, very caring and a pleasure to have them looking after my wife, especially one carer. Then I get an email telling me all caring and sitting services are to stop from the next day, even the carers knew nothing about the service
ending. Management were blaming rising prices and Covid. I blame bad management because a lot of staff left when he appointed a care manager.
Reply from Barrie Mullen, Registered Manager at Quality First Care Services (Durham)
I am sorry for the way you feel. It was a pleasure to care for your wife as we did and I will ensure the carers know of your kind words. I can assure you that both management and staff continue to work extremely hard to provide a quality service to our clients in an extremely challenging environment both locally and nationally.
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Review from A C (Daughter-in-law of Client) published on 21 January 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I’m not normally one for writing reviews but in this case, I really need to. I really want to thank all the team from the bottom of my heart they gave my father-in-law the very best care and at times we’re my absolute rock in what was such a hard time. They are absolutely fantastic each and every one
of them so thank you for everything you did. I will never forget you all and will always be thankful for what you have done for him and me.
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Treated with Dignity
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Value for Money
