Clarity Homecare Norwich

Homecare since January 2023 has been EXEMPLARY, barring a few (comical!) 'cultural' differences. Following initial introduction, Carers soon went from 'neutral' and adjusting to myself, my requirements and my home to confident, amicable and at ease with all duties - including the 'embarrassing' bits, which was laughed-over with mutual understanding. PPE was worn at all times, with gloves and aprons changed when necessary. Throughout, Carers have been ever helpful, willing, uncomplaining and good-natured. Ditto staff at branch office. In fact, several actual friendships have been made, yet whilst never crossing 'the line' professionally. My experience with Clarity Homecare has been EXEMPLARY and Clarity Homecare is therefore heartily RECOMMENDED.

We have been with Clarity Homecare since 2022. All the carers & office staff are exceptional. I would certainly recommend them. We are very sorry to lose them now they have been like a family to us. David has gone into a nursing home.

Clarity homecare service is very good. All the care staff are friendly, helpful, caring and professional. They have supported me with daily living tasks each morning for some time now, and I feel safe and cared for with them. They have taken on board requests or feedback which I have given, and improved as required. The office staff are helpful and efficient, and respond promptly to all communications I have made. I would recommend Clarity Homecare to anyone needing care at home and support with daily living.

Extremely happy with the care from Clarity. Carers are friendly, polite, respectful and punctual. They always display their name badges and wear PPE. Very happy with the services. Would recommend.

Overall very good, carers pleasant and friendly. Treated my wife with dignity on time. No more to say really would recommend Clarity Care.

Carers are brilliant.

Very good no problems at all score 10/10

Very pleased with all the care provided by Clarity Homecare over the last 18 months. All carers were professional and dedicated to our dad. Our dad loved them all and treated them as family, good interaction, caring and patient.

We have been consistently impressed by the responsiveness and care provided by home care. They are always there for us to talk to and provide the exact service we need.

Have found my carers, all of them, to be helpful, amiable, understanding and even efficient. Should of course, prefer to cope on my own, but must accept reality and accept Clarity's services. Recommended!

Carers who have attended are very polite and friendly and are experienced in being gentle and polite with my wife, looking after her with great care.

Clarity Homecare Norwich looked after our mum for over two years. During that time she received wonderful care which was tapered by management to meet her gradual age/health-related changing needs. The company worked closely with family, showed mum kindness, compassion and always promoted dignity. Carers understood her needs and had a good understanding of Alzheimer's and its effect on Mum and had such patience with her. In the last months of life Clarity provided 24 hour care which was amazing. Mum passed away at home a month ago at the age of 100. In her final days the carers offered tremendous support, helping us and mum through a difficult and sad time. We will be forever grateful to staff who became like family and who genuinely loved Mum. Their standards of care and kindness were quite exceptional. We couldn't have achieved her wish to remain at home without them.

I have never been in this situation before and being in my eighties it was daunting to look after my disabled husband. Then the care began and it has lived up to my expectations. I feel confident that we have found the right provider with the right expertise to cope with the situation in every way. After a long night, there is still time for laughter and interaction. Without them, I would flounder and know I would not have the energy to cope.

I cannot fault the standard of care my husband has received from Clarity Homecare. The carers have been so caring and kind and always show empathy to my husband. The support and professionalism are of the highest standard. I would not hesitate to recommend Clarity Homecare.

Speak to health professionals on our behalf.

I honestly do not know how to explain how amazing this company and all the carers are. My grandmother has used other providers in the past and the care was okay. But what the Manager and her staff do is far more than provide care. They provide friendship, company, understanding, compassion and so much more. It makes us, as a family, so happy to know that my grandmother has such wonderful people visiting her each day and we trust them 100%. The respect is so important. They always show total respect towards my grandmother and her home and when we visit we look forward to them coming in! Care is so much more than meeting a person's physical needs and that is what this company have realised and achieve every visit. They have clearly all taken time and pride to get to know my grandmother as an individual and they have enhanced and, in my opinion, extended my grandmother's quality of life and we will be forever grateful to them.

We have been very pleased. The staff have been very kind and helpful. They also take time to speak with my mother-in-law's husband who is often in another room on his own. They have shown interest in my mother-in-law's weakness and concern about her eating and have shown interest in improving it in practical ways. This has also been the case with improving the amount of fluid in-take.

Exceptional service, reliable, accommodating, and the carers sent are always lovely.

All the people who work for Clarity are very good.

The staff and service have been absolutely brilliant, so very professional.