Clarity Homecare Norwich

33 Earlham West Centre, Norwich NR5 8AD
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9.7 23 Reviews
  • Clarity Homecare Norwich, Norwich
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Good to Know

Owner

  • Clarity Homecare

Person in charge

  • Elizabeth Adeniran (Registered Manager)
Are you the Owner/Manager of Clarity Homecare Norwich? View your Advertising Options

Clarity Homecare Norwich Reviews (23)

Total of 23, showing 1-20
9.7

Clarity Homecare Norwich has a Review Score of 9.7 (9.712) out of 10, based on 10 reviews in the last 2 years. Over all time Clarity Homecare Norwich has 23 reviews.

Overall Experience

  • 19
  • 4
  • 0
  • 0
  • 0

Date Published

23
6
6
10
13

Review from W B (Client) published on 16 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Clarity homecare service is very good. All the care staff are friendly, helpful, caring and professional. They have supported me with daily living tasks each morning for some time now, and I feel safe and cared for with them. They have taken on board requests or feedback which I have given, and improved
as required. The office staff are helpful and efficient, and respond promptly to all communications I have made. I would recommend Clarity Homecare to anyone needing care at home and support with daily living.

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Review from G H (Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care from Clarity. Carers are friendly, polite, respectful and punctual. They always display their name badges and wear PPE. Very happy with the services. Would recommend.

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Review from Richard K (Husband of Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good, carers pleasant and friendly. Treated my wife with dignity on time. No more to say really would recommend Clarity Care.

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Review from Judith H (Client) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are brilliant.

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Review from Patricia W (Wife of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good no problems at all score 10/10

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Review from Lisa M (Daughter of Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care provided by Clarity Homecare over the last 18 months. All carers were professional and dedicated to our dad. Our dad loved them all and treated them as family, good interaction, caring and patient.

Reply from ABIMBOLA AKINSIKU, Director at Clarity Homecare Norwich

Thank you so much for your kind words and for taking the time to share your experience with our homecare service. We are truly delighted to hear that you find our care outstanding. Providing person-centred, high-quality support is at the heart of everything we do and your feedback motivates us to continue delivering the very best care to our clients. We remain committed to excellence and ensuring that every individual we support receives compassionate, tailored care that meets their unique needs. If there's anything more we can do for you or your loved ones, please don't hesitate to reach out.

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Review from N S (Son of Client) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been consistently impressed by the responsiveness and care provided by home care. They are always there for us to talk to and provide the exact service we need.

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Review from John P (Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found my carers, all of them, to be helpful, amiable, understanding and even efficient. Should of course, prefer to cope on my own, but must accept reality and accept Clarity's services. Recommended!

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Review from George W (Husband of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers who have attended are very polite and friendly and are experienced in being gentle and polite with my wife, looking after her with great care.

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Review from Carolyn P (Daughter of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarity Homecare Norwich looked after our mum for over two years. During that time she received wonderful care which was tapered by management to meet her gradual age/health-related changing needs. The company worked closely with family, showed mum kindness, compassion and always promoted dignity. Carers
understood her needs and had a good understanding of Alzheimer's and its effect on Mum and had such patience with her. In the last months of life Clarity provided 24 hour care which was amazing. Mum passed away at home a month ago at the age of 100. In her final days the carers offered tremendous support, helping us and mum through a difficult and sad time. We will be forever grateful to staff who became like family and who genuinely loved Mum. Their standards of care and kindness were quite exceptional. We couldn't have achieved her wish to remain at home without them.

Reply from -, - at Clarity Homecare Norwich

We are deeply touched by your heartfelt words and honoured to have been a part of your mum's care journey. It was our utmost privilege to provide her with the care she deserved, tailored to her changing needs as she aged. Your family's collaboration and trust in our services were invaluable, and we are grateful for the opportunity to have cared for your mum.

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Review from Y N (Wife of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been in this situation before and being in my eighties it was daunting to look after my disabled husband. Then the care began and it has lived up to my expectations. I feel confident that we have found the right provider with the right expertise to cope with the situation in every way.
After a long night, there is still time for laughter and interaction. Without them, I would flounder and know I would not have the energy to cope.

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Review from Sandra C (Wife of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the standard of care my husband has received from Clarity Homecare. The carers have been so caring and kind and always show empathy to my husband. The support and professionalism are of the highest standard. I would not hesitate to recommend Clarity Homecare.

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Review from Mar T (Son of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider.
They have helped my mum so much compared with the other care package she had.
These lovely carers go above and beyond.
They encourage her with all her daily needs, encouragement given with her food/drinks.
They do daily housework eg washing clothes/drying them, cleaning
the house.
Call the GP on our behalf, sort medication.
Speak to health professionals on our behalf.

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Review from Jenny A (Granddaughter of Client) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly do not know how to explain how amazing this company and all the carers are. My grandmother has used other providers in the past and the care was okay. But what the Manager and her staff do is far more than provide care. They provide friendship, company, understanding, compassion and so much
more. It makes us, as a family, so happy to know that my grandmother has such wonderful people visiting her each day and we trust them 100%. The respect is so important. They always show total respect towards my grandmother and her home and when we visit we look forward to them coming in! Care is so much more than meeting a person's physical needs and that is what this company have realised and achieve every visit. They have clearly all taken time and pride to get to know my grandmother as an individual and they have enhanced and, in my opinion, extended my grandmother's quality of life and we will be forever grateful to them.

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Review from R S (Son-in-law of Client) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased. The staff have been very kind and helpful. They also take time to speak with my mother-in-law's husband who is often in another room on his own. They have shown interest in my mother-in-law's weakness and concern about her eating and have shown interest in improving it in
practical ways. This has also been the case with improving the amount of fluid in-take.

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Review from Sarah B (Daughter of Client) published on 3 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service, reliable, accommodating, and the carers sent are always lovely.

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Review from Diane J (Client) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from Clarity Homecare is always very good.
All the people who work for Clarity are very good.

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Review from R B (Daughter of Client) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service have been absolutely brilliant, so very professional.

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Review from Peter S (Son of Client) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarity care during these trying times has been excellent. They are certainly not the cheapest but I can feel safe in the knowledge that my father is in good hands and that kind of peace of mind is beyond price.

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Review from S H (Grandson of Client) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandmother and I extremely pleased with the attention and all-round professionalism.

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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Clarity Homecare Norwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Clarity Homecare Norwich is calculated as follows: ( (44 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Clarity Homecare Norwich is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Clarity Homecare Norwich

What Type of Services does Clarity Homecare Norwich offer?

Clarity Homecare Norwich offers Home Care.

How many Carers does Clarity Homecare Norwich employ?

Clarity Homecare Norwich employs 46 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Clarity Homecare Norwich to verify any information. View our terms and conditions. Clarity Homecare Norwich has an Basic Service - more info.