Pride Home Care Watton Branch

15 High Street, Thetford IP25 6AB
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9.5 10 Reviews
  • Pride Home Care Watton Branch, Thetford
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Care Provided by Pride Home Care Watton Branch

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.14

£32.14 week days
£33.14 weekends

These prices are only a guideline, please contact Pride Home Care Watton Branch to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Daniel Burcham (Manager)
Are you the Owner/Manager of Pride Home Care Watton Branch? View your Advertising Options

Pride Home Care Watton Branch Reviews (10)

9.5

Pride Home Care Watton Branch has a Review Score of 9.5 (9.542) out of 10, based on 7 reviews in the last 2 years.
Over all time Pride Home Care Watton Branch has 10 reviews.

Overall Experience
  • 8
  • 2
  • 0
  • 0
  • 0
Date Published
  • 10
  • 0
  • 1
  • 7
  • 3
Reviewer Connection to Pride Home Care Watton Branch
  • 3
  • 3
  • 2
  • 2
Total of 10, showing 1-10
Review from Anita P (Wife of Client) published on 18 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pride Homecare are a brilliant company. They have very caring and lovely carers.
Nothing is too much trouble.
They treat their clients with a great deal of respect
They are very happy and can make you laugh even if you are feeling a bit down.
My husband looks forward to seeing them.
Really happy
with the service they provide.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Penny C (Daughter of Client) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad have always been really worried about having carers.
The first day they received care the carer spent time talking to them both about their lives etc. This was so good as my Mum has Dementia and gets incredibly anxious meeting new people. I cannot thank this lady enough and would like to
send my personal thanks to her.
Every carer that visits is so friendly, caring and professional.
As someone who works within the health and social care sector, I cannot speak highly enough of Pride Home Care Watton and the team that supports Thetford.
Thank you for not only my parents but my peace of mind that they are well looked after.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T K (Client) assisted by family/friend published on 29 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The service has so far been very good, and recently, the visit timings have been a lot better. We used to receive a weekly roster as to who was down to call and approximate arrival time. This was very helpful in arranging other of my daily tasks. Unfortunately, for the last three weeks, this information
has not been available to me, even after asking several times why it can't be sent.
Reply from Daniel Burcham, Director at Pride Home Care Watton Branch
Thank you very much for taking the time to leave a review on our service. It is pleasing to hear that your experience and visit times have improved. I am confident we have made the necessary…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine H (Client) published on 18 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in care for three years now and have had very good treatment and I have a lot to thank the carers for i.e. sending me to hospital when I have said I am fine don't worry and more than once I do believe they have saved my life so thank you so so much.
Reply from Daniel Burcham, Director at Pride Home Care Watton Branch
Thank you for taking time to review our service and for your lovely words. The care team are very fond of looking after you. We have captured some lovely memories and photos along the way and I know…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pride Home Care have been really good with the care they have given my mum and also the managers have been so supportive of my mum and the family after losing a loved one who was taking care of themselves with pride.
Reply from Daniel Burcham, Director at Pride Home Care Watton Branch
Thank you very much for your review and the kind words you have left about our service. Sincere condolences and thoughts are with you and your family after the sad loss of your loved one. We have made…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Wife of Client) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pride carers are fantastic. Very caring and considerate.
Only downfall the last few months is rota times.
I do however highly recommend Pride for their caring staff.
CEO did visit to sort the issue out with us regarding rota times. I have every confidence this will be resolved.
Highly recommend
Pride.
Reply from Daniel Burcham, Director at Pride Home Care Watton Branch
Thank you very much for taking time to leave a review on our service. I am confident and satisfied that the changes I have recently made have resolved the issues around the timings of your visits and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kevin F (Husband of Client) published on 14 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers that arrive are all great, their attention to detail is noticeable and always with confidence they go above and beyond in their caring role. My wife is very happy with the service provided by these special carers and so am I. Well done to one and all.
Reply from Daniel Burcham, Director at Pride Home Care Watton Branch
Thank you very much for taking the time to review our service. We are delighted to have received such a glowing review about the care staff who look after your wife. I will be sure to pass this on to…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Raymond B (Husband of Client) published on 5 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the service we receive and have no complaints they are mostly on time and cheerful when they arrive nothing to much trouble. Before we transferred to Pride we were with another company which was not as accommodating as Pride all in all we are very pleased.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M D (Husband of Client) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided by Pride. Carers go above and beyond to make sure you are well cared for and have everything you need to enhance your life and well-being.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel D (Daughter of Client) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently received homecare for my father from the team in Pride Home Care Watton Branch, the ladies who visited four times a day couldn't have been nicer, they were always punctual, helpful and very kind to our dad who was very poorly and in his last days of life. Special thanks go to two members
of staff, in particular, who really did help us during a very difficult time.
Reply from Daniel Burcham, Director at Pride Home Care Watton Branch
Thank you very much for your feedback and kind words Rachel. Please accept our sincere condolences for the loss of your dad. We have personally thanked Dad's two main carers and recognised the care…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Pride Home Care Watton Branch is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.842 for Pride Home Care Watton Branch is calculated as follows: ( (32 Excellents x 5) + (6 Goods x 4) ) ÷ 38 Ratings = 4.842
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pride Home Care Watton Branch is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Pride Home Care Watton Branch

What Type of Services does Pride Home Care Watton Branch offer?

Pride Home Care Watton Branch offers Home Care.

How many Carers does Pride Home Care Watton Branch employ?

Pride Home Care Watton Branch employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pride Home Care Watton Branch to verify any information. View our terms and conditions. Pride Home Care Watton Branch has an Basic Service - more info.