Alina Homecare Bromley

Office 1, First Floor, Access House, Cray Avenue, Orpington BR5 3QB
Review Us
9.5 30 Reviews
  • Alina Homecare Bromley, Orpington
Alina Homecare Bromley provides home care and support services to adults living in their own homes in Bexley, Bexley Heath, Bromley, Chislehurst, Eynsford, Farningham, Hextable, Joydens Wood, Orpington, Petts Wood, Sidcup, Swanley & West Wickham.

Caring staff give individuals the care and attention, dignity and respect they need while ensuring personalised care and support is provided that meets the individual's wishes.

Services include personal care - assisting clients with personal hygiene including washing, bathing and incontinence, support with medication and help getting dressed and preparing meals.

Staff also offer respite care, rehabilitation care and can escort clients as they participate in social activities such as attending clubs and shopping trips.

Carers can also help clients with domestic duties such as cleaning, washing up and laundry.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Kelsea Mehmed (Branch Manager)

Alina Homecare Bromley Reviews (30)

9.5

Alina Homecare Bromley has a Review Score of 9.5 (9.546) out of 10, based on 7 reviews in the last 2 years.
Over all time Alina Homecare Bromley has 30 reviews.

Overall Experience
  • 25
  • 5
  • 0
  • 0
  • 0
Date Published
  • 30
  • 1
  • 3
  • 7
  • 23
Reviewer Connection to Alina Homecare Bromley
  • 11
  • 10
  • 4
  • 2
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Susan B (Daughter of Client) published on 2 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are punctual and friendly. They will do anything that you ask of them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I T (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy, she asks what I want to be done and then takes care of it, very friendly and polite. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R J C (Client) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff, best agency I have ever used. Staff are always on time. They have always treated me with dignity and carry out all my tasks to a high level of care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S R (Wife of Client) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very reliable, punctual and willing to assist wherever and however is necessary.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen S (Client) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve had other carer agencies before, but they have let me down. I have changed to Alina and I’m very happy with the services provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M D (Client) assisted by family/friend published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first review since I only started with Alina Homecare in January 2019. In that time I have found my carers pleasant and helpful. I am happy with the service I have received.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret M (Client) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff I have met. I have found that my care support lady has been friendly and her work has been done very well. Whatever I have asked her to do and always asks if there is something else that I would like done. The staff that came to see me in the beginning to explain were very
helpful and explained the services that are provided very well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A J B (Client) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfied with the service. Politeness and helpfulness of the staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C J W (Client) assisted by family/friend published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care agency to be extremely efficient and caring. All the staff and management are very pleasant. They have gone out of their way to find out exactly what I need and management has checked everyone out. I know I am well supported and the carers are always on time and cheerful. I would
recommend this agency to anyone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jennie D (Daughter of Client) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since engaging the company we have not looked back. The carers are courteous and treat mum with nothing more than total respect and care. Would totally recommend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for Alina Homecare Bromley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Alina Homecare Bromley is calculated as follows: ( (33 Excellents x 5) + (6 Goods x 4) ) ÷ 39 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Bromley is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Kelsea

Kelsea

Job Title: Branch Manager Joined: 2024

Kelsea is passionate about person centred care and is proud to lead an incredible team of care professionals who support people every day to live at home safely for as long as possible.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Bromley to verify any information. View our terms and conditions. Alina Homecare Bromley has an Enhanced Service - more info.