Helping Hands Home Care (Stourbridge)

143 High Street, Stourbridge DY8 1DW
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9.5 9 Reviews
  • Helping Hands Home Care (Stourbridge), Stourbridge
Helping Hands's Stourbridge branch provides award-winning, individualy tailored support that is fully tailored to each individual and their needs.

The friendly and compassionate team of carers can provide everything from regular hourly visits to more intensive live-in care for someone in need of support for a complex condition.

It may follow a spell in hospital on the road to recovery or perhaps a loved one is living with dementia and requires frequent support as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The Storubridge branch was awarded the National Carer Retention Award at Helping Hands Annual Awards Ceremony in 2018.

Areas covered include Blakeshall, Clent, Enville, Hagley, Kinver, Stourbridge, Stourton and the surrounding areas.
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Care Provided by Helping Hands Home Care (Stourbridge)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.55
  • Weekly Live-in Care Fees: from £1750

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Stourbridge) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Stourbridge) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Stourbridge) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Ellen Hollis (Branch Care Manager)

Helping Hands Home Care (Stourbridge) Reviews (9)

9.5

Helping Hands Home Care (Stourbridge) has a Review Score of 9.5 (9.522) out of 10, based on 6 reviews in the last 2 years.
Over all time Helping Hands Home Care (Stourbridge) has 9 reviews.

Overall Experience
  • 9
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Date Published
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Reviewer Connection to Helping Hands Home Care (Stourbridge)
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Total of 9, showing 1-9
Review from B W (Son of Client) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service combines efficiency and effectiveness from the central office with a highly personal service from the caregiver. The care is such that mum welcomes the care and was happy for it to be extended to additional hours.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Stourbridge)Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it. It is wonderful to hear that you have found our service both efficient and effective, with strong support from the central office alongside a highly personal approach from the caregiver. We are especially pleased that your mum feels so comfortable and happy with the care that she welcomed the additional hours.
Your feedback will now be shared with the team who will be delighted to read your comments
Kindest regards
Katie
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Review from Matt D (Son of Client) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have provided outstanding care for my Mom over the last 12 months following her dementia diagnosis. They have enabled her to remain at home and maintain her independence in a way that is always respectful, compassionate, and dignified.
Mom has built genuine friendships with her care team,
which means so much to her and to us as a family. It has given us reassurance and comfort during a very challenging time. The alternative may have been residential care, so the support from Helping Hands has made a huge difference to all of us.
Their flexibility has also been invaluable, with care packages that can be scaled up or down as needed. They have consistently provided support, guidance, and genuine care throughout.
A special mention to Ellen and Paige, who have both gone above and beyond to support Mom and our family on this journey. Their kindness, professionalism, and dedication have meant more than words can say.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Stourbridge)Thank you for taking the time to leave us a review, we really do appreciate it. It is heartwarming to read the difference that Helping Hands has made for your Mom over the past 12 months following her dementia diagnosis. We are so pleased to know that the support she receives has enabled her to remain at home, maintain her independence, and feel respected, compassionate care throughout.
It is truly lovely to hear that she has built genuine friendships with her care team, offering reassurance and comfort for you and your family during such a challenging time. Your feedback about the flexibility of the care packages and the consistent guidance and support provided means a great deal.
A special thank you for recognising Ellen and Paige. Your kind words about their dedication, professionalism, and the care they have shown will mean so much to them. We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
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Review from Natalie G (Mother of Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter who has complex health needs has been receiving home care from
helping hands for a number of years now. The service has always been excellent and the care my daughter receives from the carers is second to none. Would highly recommend Helping Hands
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Stourbridge)Thank you for taking the time to leave us a review, we really do appreciate it.
We are so pleased to hear that your daughter has continued to receive excellent care over the years. Supporting someone with complex health needs requires consistency, compassion and skill, and it is wonderful to know that our carers have provided a level of support you describe as second to none. Your high recommendation of Helping Hands means a great deal to us.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
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Review from Michael H (Son of Client) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel so lucky to have chosen Helping Hands with regard to the care of my Mom. From day one they have been nothing but friendly , courteous and most importantly kind in their visits to mom. Due to my mom's ongoing mobility issues and now Parkinson's, they have given excellent advice and always been
there when I've needed them. I always feel comfortable knowing they will attend if I am not there at any time and I know that mom will be looked after. They've literally been the helping hands I've needed to help me take care of mom and keep her comfortable at home. Excellent team.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Stourbridge)Thank you very much for your heartfelt feedback. We are truly delighted to hear how supported you and your mom feel. From the very beginning, ensuring kindness, courtesy, and consistency in care has been our priority, and it is lovely to know this has made such a positive difference.
We are pleased that our teams advice and reassurance have helped you navigate your moms mobility and Parkinsons needs, and that you feel confident knowing she is well looked after even when you cannot be there. It means a great deal to hear that we have been the helping hands you needed to keep her comfortable at home.
Your kind words about the team are greatly appreciated.
Kindest regards
Katie
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Review from J B (Husband of Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, very satisfied, no cause for concern. All staff always very polite and helpful.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Stourbridge)Thank you for taking the time to leave us a review, we really appreciate it.We are pleased to hear overall you are very satisfied and the staff are always very polite and helpful. We will be sure to pass on your feedback to the teamKindest regards Katie
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Review from Sue M (Wife of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the service for approximately two years. We have always found all of the staff to be very professional and my husband feels they are very friendly and put him at ease when delivering personal care. Recently we had to request an earlier call as we had an appointment to attend. This
was easily accommodated and we left home on time and I was not stressed by rushing to get my husband ready. A big thank you to all of the staff who provide an excellent service.
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Review from Eunice H (Client) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are polite and friendlt and are willing to do things I ask them to do.
Reply from Martine Kahwa, Branch Care Manager at Helping Hands Home Care (Stourbridge)Hi Eunice,
Thank you so much for leaving this great review! I'm pleased to hear that you're happy with our carers and that you consider them to be so polite and friendly. We're always happy to help!
Best wishes,
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Review from Chris G (Son of Client) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have provided twice daily support through home care visits to my Mum since January 2021. Their carers are friendly, conscientious, supportive and reliable. Requests for amended support have been quickly and effectively responded to through contact with the local office. I am very happy
with the care provided and would have no hesitation recommending Helping Hands to others seeking home care support for loved ones.
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Review from Jenny N (Sister of Client) published on 27 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We engaged the help of Helping Hands in April to care for my brother who has MMD and his three children. The carer who was given this job has been amazing. She has been punctual and professional in everything she does but more importantly, she has engaged with the children immediately in a caring and
kind capacity.
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Current Review Score: 9.5 (9.522)

Overview of Review Score

The Review Score of 9.5 (9.522) out of 10 for Helping Hands Home Care (Stourbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Helping Hands Home Care (Stourbridge) is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Stourbridge) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 = 4.55
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Helping Hands Home Care (Stourbridge)

How many Carers does Helping Hands Home Care (Stourbridge) employ?

Helping Hands Home Care (Stourbridge) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Stourbridge) to verify any information. View our terms and conditions. Helping Hands Home Care (Stourbridge) has an Enhanced Service - more info.