Helping Hands Home Care (Coventry)

167-169 Albany Road, Coventry CV5 6NE
Review Us
9.0 6 Reviews
  • Helping Hands Home Care (Coventry), Coventry
Helping Hands Home Care (Coventry) offers care in your own home in Allesley, Baginton, Bedworth, Binley, Bubbenhall, Bulkington, Coventry, Fillongley, Finham, Hinckley, Nuneaton, Ryton-on-Dunsmore, Walsgrave-on-Sowe, Wolston and the surrounding areas.

The Helping Hands team are there to provide personalised care packages tailored to you and your needs. Staff are well trained and compassion and empathy is at the heart of their care.

They offer a whole range of care from short visits to give medication to respite care for people just needing some temporary support to full-time live-in care.
Show Helping Hands Home Care (Coventry) on the Map

Care Provided by Helping Hands Home Care (Coventry)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.55
  • Weekly Live-in Care Fees: from £1750

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Coventry) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Coventry) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Coventry) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sharon Harris (Branch Care Manager)

Helping Hands Home Care (Coventry) Reviews (6)

9.0

Helping Hands Home Care (Coventry) has a Review Score of 9.0 (9.000) out of 10, based on 5 reviews in the last 2 years.
Over all time Helping Hands Home Care (Coventry) has 6 reviews.

Overall Experience
  • 3
  • 3
  • 0
  • 0
  • 0
Date Published
  • 6
  • 3
  • 4
  • 5
  • 1
Reviewer Connection to Helping Hands Home Care (Coventry)
  • 3
  • 1
  • 1
  • 1
Total of 6, showing 1-6
Review from Rebecca H (Daughter of Client) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't give more praise to the Coventry Helping Hands team, all of the carers are so polite, professional and punctual. The office staff are always happy to help. They have even helped me with problems with funding. My mum is truly in safe hands with the Helping Hands Coventry team. Thank you all.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Coventry)Good Morning,

Thank you very much for taking the time to share your kind feedback. We are delighted to hear that the Coventry team have provided such polite, professional and punctual support, and that our office staff have been able to assist you whenever needed. It is wonderful to know that the team were also able to help with funding queries, and that your mum feels safe and well cared for.
Your appreciation means a great deal to us, and we are truly grateful for your thoughtful comments.
We will be sure to share your feedback with the team.

Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela B (Wife of Client) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are not enough words to explain how excellent the staff are. Always very professional, and if required, they endeavour to cover a shift at short notice. Their clinical skills are exceptional, and they have high standards. I would always recommend Helping Hands.
Reply from Sue Kennedy, Customer Experience Manager at Helping Hands Home Care (Coventry)Angela,

Many thanks for your review and your kind words
We are delighted to know you feel our team in Coventry are providing excellent, professional staff with high standard, exceptional clinical skills.
It's comforting to learn that you would always recommend Helping Hands.

With kindest regards
Sue
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G C (Son of Client) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall mum has been cared for very well. Having carers has made a big difference to her life. She is much more cheerful and happy. It also gives her someone different to talk to.
There has been the off hiccup where the carer has been late but these things happen, she has never been left without a
visit though.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Coventry)Good Afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that overall your Mum is cared for very well and having carers has made a big difference to her life, and is much more cheerful and happy now and she has someone different to talk to and visit.
We are pleased even with the odd hiccup your Mum has never been left with our a carer and will be sure to pass on your feedback to the local team.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K N (Daughter of Client) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands, make a massive contribution to my dad. His mental health has definitely improved, alongside his confidence. He loves going out every week enjoying his time with his carer. She makes him laugh and she positively encourages him.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E B (Client) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found your staff extremly obliging and friendly in all areas of Helping Hands. No matter what I required them to do, it was done with a cheerful disposition. Fornituly, I am now well enough to cope by myself. I am waiting for a back operation. When I come from hospital, I will definitely require the
assistance of Helping Hands again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H V (Daughter of Client) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home care for my mum. The carers are all professional, kind and flexible in meeting her needs. Helping Hands are extremely reliable, responsive to changes in schedule and care needs and I highly recommend them.
Reply from Sharon Harris, Branch Care Manager at Helping Hands Home Care (Coventry)Thank you so much for leaving such a lovely review and recommendation! It's wonderful to hear how happy you are with our service and that our carers have all been so professional, kind, and flexible. It is our absolute pleasure to provide support for your mum!
Best wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Home Care (Coventry) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Helping Hands Home Care (Coventry) is calculated as follows: ( (15 Excellents x 5) + (15 Goods x 4) ) ÷ 30 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Coventry) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Helping Hands Home Care (Coventry)

How many Carers does Helping Hands Home Care (Coventry) employ?

Helping Hands Home Care (Coventry) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Coventry) to verify any information. View our terms and conditions. Helping Hands Home Care (Coventry) has an Enhanced Service - more info.