Helping Hands Home Care (Coventry)

I strongly object to the new requirement to give 7 days (instead of 3 days) notice of changes to caring needs - the result of this is a blocker to my Mum's ability to make short-term plans with her friends and family, without making this an expensive event since the care cannot then be cancelled in time. Please relook at this as this would prevent me recommending your service to other people.

First contact with office staff was professional and very informative about services offered. I visited the office on 2/3 occasions and found the same to be true. Friendly and approchable and willing to adapt care to meet needs of my parent. Carers were friendly and efficient in my father's home, and Dad felt comfortable with their presence.

I can't give more praise to the Coventry Helping Hands team, all of the carers are so polite, professional and punctual. The office staff are always happy to help. They have even helped me with problems with funding. My mum is truly in safe hands with the Helping Hands Coventry team. Thank you all.

There are not enough words to explain how excellent the staff are. Always very professional, and if required, they endeavour to cover a shift at short notice. Their clinical skills are exceptional, and they have high standards. I would always recommend Helping Hands.

There has been the off hiccup where the carer has been late but these things happen, she has never been left without a visit though.

Helping Hands, make a massive contribution to my dad. His mental health has definitely improved, alongside his confidence. He loves going out every week enjoying his time with his carer. She makes him laugh and she positively encourages him.

I found your staff extremly obliging and friendly in all areas of Helping Hands. No matter what I required them to do, it was done with a cheerful disposition. Fornituly, I am now well enough to cope by myself. I am waiting for a back operation. When I come from hospital, I will definitely require the assistance of Helping Hands again.

Excellent home care for my mum. The carers are all professional, kind and flexible in meeting her needs. Helping Hands are extremely reliable, responsive to changes in schedule and care needs and I highly recommend them.