Helping Hands Home Care (Ipswich)

Unit 1 Friars Courtyard, Princes Street, Ipswich IP1 1RJ
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9.6 17 Reviews
  • Helping Hands Home Care (Ipswich), Ipswich
One of the oldest towns in England is also home to one of Helping Hands' branches. The team in Ipswich offers personalised care and support to enable people to remain safe and independent at home.

Whether a loved one needs regular visits throughout the week to keep on top of household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care's Ipswich branch provides individually tailored support that is completely unique to each person and their requirements.

Helping Hands Home Care has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The Ipswich team is on hand to offer a wide variety of flexible home care services, live-in care as well as dementia care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Ipswich) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Tanya Jacques (Branch Care Manager)

Helping Hands Home Care (Ipswich) Reviews (17)

9.6

Helping Hands Home Care (Ipswich) has a Review Score of 9.6 (9.633) out of 10, based on 8 reviews in the last 2 years.
Over all time Helping Hands Home Care (Ipswich) has 17 reviews.

Overall Experience
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Date Published
  • 17
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Reviewer Connection to Helping Hands Home Care (Ipswich)
  • 9
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Total of 17, showing 1-17
Review from Donna H (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Helping Hands have been 'popping in' to spend time with my mother, I have noticed an improvement in her mood as she now prepares herself each day for her visit from friendly staff. I still worry for my mother who lives on her own and is 90 miles from me but I feel comforted knowing she has regular
contact with caring staff.
Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Ipswich)

Thank you so much for taking the time to leave a 5* review, we are truly grateful.
We are delighted to learn our team are impacting on your mother's daily mood and preparation for the day and you are comforted knowing she has regular contact with caring staff.
We will look forward to sharing your kind words with the team.
Very best wishes

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Review from S B (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been a welcome addition to my father and it's been lovely to know that we have some to check on him first thing in the morning and afternoon especially as I don't live locally.
He enjoys their company and loves the mixture of carers that come to visit him.
Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Ipswich)

Many thanks for leaving a 5* Review, we really appreciate it. We are delighted to be a welcome addition to your father and it's great to learn he enjoys the company of the team that visit him.
We will be sure to share your kind words.
Very best wishes

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Review from L R (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with Helpimg Hands now for quite a few years and has always been happy with her Carer's.
The Carer's are so kind and helpful and reliable and make mums day, often making her laugh. I feel confident every day that mum will be looked after well which is wonderful and puts my mind at rest.
The
office staff are great, every time I ring to ask for something they are very helpful and sort things out promptly.
Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Ipswich)

Thank you so much for taking time to leaver us a 5* Review, we really appreciate it.
It is wonderful to read your kind words, knowing our carers are kind, reliable and make mum laugh. We are also delighted to know you have confidence in our service knowing mum will be looked after well.
We will be sure to share your lovely feedback with the team.
Very best wishes

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Review from Jacqui B (Daughter of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands has looked after my father for many years. Although Dad has recently gone into a home, Helping Hands has continued to support us during the house sale. We cannot praise them highly enough, particularly one member of staff in particular who has shown exemplary care and support for Dad over
the years. Helping Hands has provided a first class, professional service being reactive, helpful and reliable. We couldn't have managed without them and recommend their services without hesitation.
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Review from Tim W (Son of Client) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been caring for my 98 year old father for just over two years. Two particular carers (father and daughter team) visit my father every week day morning and help to set him up for the day. They are unfailingly supportive, attentive and good humoured. They have a built a real rapport
with my Dad and he really looks forward to seeing them. My family and I cannot speak highly enough of them.
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Review from L D (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is very happy with all the girls she gets in the mornings. They are all lovely. My only criticism would be that the bin in the bathroom is not always emptied when necessary and a quick clean of the loo would be much appreciated. Also if time allows, a quick hoover round her floor would be
good. Some girls do these things, but it would be fabulous if everyone did.
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Review from Kay P (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant team in Ipswich. Office and carers. Very helpful, nothing to much trouble. Always go that little bit further. Always there in an emergency . I need a one off all day support for my mum. No problem the office told me straight away that it would be fine.
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Review from Richard T (Cousin of Client) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
For almost a year Helping Hands have been caring for my 95-year-old cousin at home. However recent circumstances have dictated that she now needs 24-hour care and is now resident in a local nursing home. I am my cousin's next of kin and she has no family or even close friends in Ipswich where she lives.
Unfortunately, as I live in London I could only visit her every few weeks. So it was extremely important to me that I could trust any potential care provider. Helping Hands proved to be such a Care Organisation, the carers were kind, resourceful and empathetic looking after her really well despite a series of crisis points throughout 2023. I want to thank everyone at Helping Hands including the local Ipswich managers for the excellent care they provided.
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Review from Richard W (Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The support we have had has been exemplary. Our only criticism has been that it takes a little time to set things up satisfactorily.
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Review from Evelyn B (Daughter of Client) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been well looked after. The carers have helped improve his mood. He looks forward to seeing them. Enjoys their company and on occasion has a good laugh. He is treated with dignity and any problems are dealt with quickly and the office are always happy to help.
Reply from Danielle Sterne, Branch Care Manager at Helping Hands Home Care (Ipswich)

Hi Evelyn,
Thank you so much for leaving such a lovely review! I'm thrilled to hear that our carers have helped to improve your father's mood and that he enjoys their company! It is our absolute pleasure to provide care for him and we are so grateful for your feedback.
Best wishes.

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Review from Dave M (Husband of Client) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class service. We had 24-hour coverage whilst I had a respite holiday. Excellent, they cooked tasty meals and left the house spotless, nothing was too much trouble for them. I can't thank you enough.
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Review from M W (Client) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with help given to me by the carers when I had a hip replacement. They were all very cheerful and willing to do the odd jobs that I couldn't do.
Reply from Danielle Sterne, Branch Care Manager at Helping Hands Home Care (Ipswich)

Thank you so much for leaving such a great review! I'm pleased to hear how happy you are with our carers and they were all so cheerful and helpful! We really appreciate your feedback.
Best wishes.

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Review from Arvin E (Friend of Client) published on 10 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has found this company to be very good at assisting her needs. At nearly 95 she was finding it difficult to get out of bed and get dressed and breakfast. Once mobile she finds she can deal with her day as it comes so they help get her started.
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Review from Katharine S (Daughter of Client) published on 10 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well supported by the Helping Hands Home Care (Ipswich). Mum has dementia and has been able to stay in her own home following Dad's death in December. She has live-in care from Helping Hands, and the Ipswich team provides relief care for the live-in carer's breaks. Mum is taken out to the
park and to cafes, and for walks, and appointments with health care professionals. They are very kind young women. I get regular feedback on how Mum is doing and they let me know of any concerns so I can follow up. Mum looks forward to their visits immensely. Their care for Dad before he died was exceptional.
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Review from Anita P (Daughter of Client) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my mother has received excellent care from Helping Hands Home Care (Ipswich) she has had them for six years, I think. There are some exceptional carers who have gone above and beyond their duty from time to time.
Reply from Roxanna Dore, Branch Care Manager at Helping Hands Home Care (Ipswich)

Hello from the Ipswich Branch, as the new manager here at Helping Hands, it really has been a pleasure caring for your mum.
I hope you're all well and please stay in touch.
Best wishes

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Review from Ian H (Client) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Helping Hands staff were extremely personable, cooperative, understanding of my needs and helpful to a fault around the house. They tailored their time and rota to my needs and provided everything that I could have wished.
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Review from J S (Client) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are all pleasant young ladies, easy to talk to and very polite. Always do what you ask of them.
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Helping Hands Home Care (Ipswich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Helping Hands Home Care (Ipswich) is calculated as follows: ( (40 Excellents x 5) + (8 Goods x 4) ) ÷ 48 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Ipswich) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Helping Hands Home Care (Ipswich)

What Type of Services does Helping Hands Home Care (Ipswich) offer?

Helping Hands Home Care (Ipswich) offers Home Care.

How many Carers does Helping Hands Home Care (Ipswich) employ?

Helping Hands Home Care (Ipswich) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Ipswich) to verify any information. View our terms and conditions. Helping Hands Home Care (Ipswich) has an Enhanced Service - more info.