Best Care Liverpool Ltd

Suite 3, Mere One, 101 Leaside, Elton Head Road, St Helens WA9 5GG
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9.7 34 Reviews
  • Best Care Liverpool Ltd, St Helens
Best Care Liverpool Ltd specialises in providing a high quality of care to vulnerable adults.

Caring, empathetic, able care assistants provide personal care, assistance with washing and dressing, meal preparation, support to go out on social visits or anything else clients may need. Always ensuring respect are dignity are of paramount importance.

Best Care Liverpool's clients' needs and wishes are assessed and planned for, always ensure they are given the best level of care they can provide.

Staff take time to get to know clients well, building a rapport with clients gaining knowledgeable about individuals' needs and how they are to be met.
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Care Provided by Best Care Liverpool Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20

Our fees range depending on the length of the calls that are required. The fees can be discussed at the initial enquiry stage. We believe that our fees are in line with other service providers in our local area. We can deliver 15 minute calls through to 1 hour calls and including shopping calls as per the request or more if required. Calls can be once a day or up to four times a day or more depending on the needs of the individual requirement

These prices are only a guideline, please contact Best Care Liverpool Ltd to find out the exact price for your requirements.

Contact Best Care Liverpool Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Best Care Liverpool Ltd to get a personalised quote.

Good to Know

Owner

  • Best Care Liverpool Ltd
  • Privately Owned

Person in Charge

  • Primrose Matsega (Manager/Director)

Best Care Liverpool Ltd Reviews (34)

9.7

Best Care Liverpool Ltd has a Review Score of 9.7 (9.744) out of 10, based on 14 reviews in the last 2 years.
Over all time Best Care Liverpool Ltd has 34 reviews.

Overall Experience
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Date Published
  • 34
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  • 14
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Reviewer Connection to Best Care Liverpool Ltd
  • 13
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Total of 34, showing 1-20
Review from M M (Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with this care agency for nearly two years now and I have never been more grateful for all there help and support from all these staff members they are wonderful people who really care about me as a person I look forward to them coming to me as they always make me smile and feel well looked
after I regard them as my extended family and I can't praise them enough
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Review from Sandra N (Wife of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't express enough how professional and excellent staff the company employ would recommend the company to any one they come in my home I feel so safe and secure for my husbands care from this excellent care company wouldn't use any other I would like to say a big thankyou to all the team at best care
Reply from Alec, Marketing Manager at Best Care Liverpool Ltd
Thank you so much for your kind words and heartfelt feedback. We're truly grateful for your trust in our team and so pleased to hear that you feel safe and supported in our care. It means the world to…read more
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Review from K C (Mother of Client) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't thank this company enough, they helped me out from a very tricky situation at such short notice (only a couple of hours) enabling my elderly parents and especially my mum (who has late stage dementia) to remain at home.
The carers are lovely and the admin side was done very professionally.
We
are on our third week of 24/7 care as we don't trust social services, it is self-funded, and it's not cheap but it's a lot cheaper than other care companies, some of which I am still awaiting a reply from.
I highly recommend.
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Review from Cath S (Daughter of Client) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family started using Best Care as my mum had Alzheimer's and she nor my family wanted to put her in a home as she was very scared of them. I truly cannot recommend this company highly enough, they were the smiliest, most caring carers I have ever known, there was a language barrier but just a simple
thing as leaving a writing pad if Mum could not understand them, that was the only downside we found but even then, their bubbly, happy selves, it did not matter.
We had this company for nearly a year and I could not fault them, always on time, if asked to change times they did it almost immediately, if the odd time running late, they would ring and let you know, the care plan was also so infornative and you could just log in and see what Mum had eaten etc.
Truly, 100%, I would recommend this company, thank you Best Care, you truly were best care. Sadly, my mum died at home but that would never have happened if it was not for their help.
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Review from Donna P (Daughter of Client) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just like to say my father has had Best Care carers since September 2023, can not fault them, they provide great care to my father and would recommend them to all. The whole experience has been fantastic, all staff are professional and caring, five stars.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you very much for the five-star review. We are happy to give our best service any time and I will share this with our lovely carers. Thank you once again.
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Review from D L (Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My carers are great, the only thing is they move them constantly, they should stay in the same area as a service user. We get used to the same carers treating me with care and dignity, they should not be moved to different places.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you so much for your incredibly kind and positive review on homecare.co.uk! We are absolutely thrilled to hear about your wonderful experience with our home care services. It warms our hearts to…read more
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Review from Elizabeth M (Sister of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely pleased with all the care given. Always arrive on time, very pleasant, patient, and caring. Always maintain my brother's privacy and dignity and treat him with respect at all times. Always cheerful and courteous.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you very much for giving us a 5-star review. We are always here to help with your requirements. If anything feel free to reach us for further service.
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Review from Elaine L (Wife of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carers arrive at the same time every day (unless there was a previous emergency).
They take my advice on the best way to help my husband. They are always polite and respectful of our wishes and adapt quickly to new regimes.
The office staff always try to accommodate extra visits if needed.
They carry out the care with respect of persons in a quiet, efficient but caring manner.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you so much for your kind words and the five-star review! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and we look forward to serving…read more
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Review from Marie H (Wife of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The members of staff from Best Care Liverpool, who provide my husband’s care, are truly caring, polite and always professional, despite my husband’s sometimes aggressive and abusive behaviour, they treat him with patience and dignity. They are compassionate and understanding of his mood swings. They
use various distraction techniques to calm and reassure him.
They are always cheery and interested in our daily plans. My husband is involved as much as he is able. He enjoys a bit of banter revolving mainly around food and drink, his favourite subjects. They always leave him comfortable and well cared for, things he needs close to hand before wishing us both a cheery goodbye. A well-deserved five-star rating.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you so much for taking the time to share your experience with Best Care Liverpool. We are thrilled to hear such kind words about our staff members and the care they provide to your husband. Our…read more
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Review from Lian T (Granddaughter of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We adore many of the lovely carers who come out to help my nan. Especially two carers in particular. These two wonderful people always treat my nan with the utmost care and respect. I feel that they both genuinely care about her well-being and will go out of their way to ensure she is well looked after
and happy. Their communication with the family is second to none. They are fantastic at their job and I feel so lucky that they care for my nan. Their service is outstanding all of the time!
The only issue I have had is that sometimes the care from some of the other carers is inconsistent. Some do not take the time or put in the effort to get to know my nan or to learn ways to deal with her, i.e. try to get her to eat/drink or are quite inattentive towards her. Which is a real shame.
A member of staff in the office is very responsive and will always try to accommodate requests/changes/concerns etc.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you very much for your genuine and honest feedback. We will look into your concern. Appropriate and looking forward to best care all the times.
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Review from S W (Son of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the service your carers provide for my mother. Carers are always on time and never miss a visit which is great piece of mind for us. They always let me know of any barriers that may impact on the care they provide for Mum, e.g. when medication or consumables are due to run out
or suggestions on how we can help to improve Mum's quality of life.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you for sharing such a positive review of our staff at Best Care Liverpool. We are thrilled to hear that you are very satisfied and happy with the service provided. We will continue to do our…read more
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Review from Cheryl P (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The service provided by Best Care Liverpool has been a real lifeline for my mum and our family. We’ve had a few hiccups along the way as this was the first care arrangement we’ve needed and as a family, we were all learning what this meant in reality but fortunately, both the carers and the managers
are receptive to feedback and have worked with us to ensure Mum is given care relevant to her changing needs and are mindful of ensuring Mum is treated with dignity and care - which is so important to us all. Mum particularly likes that a couple of the carers like to chat as much as she does as this can be the highlight of her day. I’d have no hesitation recommending this team to others looking to support a loved one.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you so much for taking the time to share your experience with Best Care Liverpool. We appreciate your understanding as we navigated through the initial hiccups in the care arrangement. Feedback…read more
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Review from S D (Cousin of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are excellent. Apart from their necessary duties, they take the time to get to know the service users and their individual needs, both mentally and physically are identified and catered for with love, care and enthusiasm.
Very satisfied and happy!
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with the service provided by Best Care Liverpool. Your feedback is important to us and we appreciate…read more
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Review from T O (Son of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with the work of the carers, they all do a good job looking after my mum, apart from a couple a while back who said they couldn't take mum in from the TV room to the living room because they weren't insured.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with the service provided by Best Care Liverpool. Your feedback is important to us and we appreciate…read more
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Review from Elaine M (Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner is cared for by St Helens Best Care Liverpool. He has a great team looking after him but today they outdid themselves. Today as a family, we celebrated our grandson's 25th birthday, who had sadly passed away. I needed my partner to be put in his wheelchair for a dove release. They arranged
for the carers to call out of their time to do this for us, putting themselves out to help so now I would like to personally thank them for making this day special. Best Care Liverpool, you should be so proud of your carers because I know they are second to none. Thank you once again.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you so much for your incredibly kind and positive review on homecare.co.uk! We are absolutely thrilled to hear about your wonderful experience with our home care services. It warms our hearts to…read more
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Review from Janis K (Son of Client) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best Care Liverpool is 100 per cent. All the care people that come are amazing, always pleasant, 100 per cent dedicated to their job. They are all so amazing. They are always happy lads and take their job with great joy - never had anyone like this care - brilliant service.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you so much for your incredibly kind and positive review on homecare.co.uk! We are absolutely thrilled to hear about your wonderful experience with our home care services. It warms our hearts to…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Derek B (Client) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi,
I have been using Best Care staff now since May 2023 and I have been impressed with the care provided. The staff are polite and friendly, I have a good rapport with the staff that take care of me, we enjoy their company as well as their expertise in caring for me. I highly recommend Best Care to
anybody who needs first-class care with an emphasis on excellence in the care of anyone.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you so much for your incredibly kind and positive review on homecare.co.uk! We are absolutely thrilled to hear about your wonderful experience with our home care services. It warms our hearts to…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lee A (Son of Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's all good, they are without doubt the best carers my dad has ever had. Understanding of him the way they treat him. The interaction, with my also. I've learnt from their help with my dad. Things nobody has ever shown me before. My dad can also share a joke and smiles when they come to see him. Friendly,
caring, warm, trustworthy. That part, the trust, is the most important part for me as his son. As I've never left my dad with a sitter since I've been his carer. And that's over 10 years. So for me to find a service like that. And my dad to be comfortable with somebody else being with him. So I can do shopping and do my learning course. Then I cannot say how much I appreciate you all. So thank you. Big thanks.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you so much for your incredibly kind and positive review on homecare.co.uk! We are absolutely thrilled to hear about your wonderful experience with our home care services. It warms our hearts to…read more
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Review from Elizabeth B (Daughter of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This team started in March of this year and they are a brilliant team. They are very helpful and caring and my dad likes them. They are very polite and cheerful and they make my dad laugh when they are changing him. Thank you guys from me.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you so much for your incredibly kind and positive review on Homecare.co.uk! We are absolutely thrilled to hear about your wonderful experience with our home care services. It warms our hearts to…read more
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Review from M M (Daughter-in-law of Client) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my father-in-law has been and still is exceptional.
Every carer has been marvellous, friendly and thoroughly professional.
I cannot thank BCL enough and have no hesitation in recommending them to anyone, who needs care for themselves or a family member.
Reply from Primrose Matsega, Managing Director at Best Care Liverpool Ltd
Thank you so much for your wonderful review of our company! We were thrilled to read your kind words and are delighted to know that you had a positive experience with us. Your feedback means a lot to…read more
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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Best Care Liverpool Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.744 for Best Care Liverpool Ltd is calculated as follows: ( (62 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.744
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Best Care Liverpool Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Stephanie

Stephanie Close

Job Title: Manager - Liverpool/Knowsley Joined: 2018

I have dedicated 26 years of my career to the care sector, honing my expertise and knowledge in providing top-notch healthcare and social care services. Over the years, I have achieved significant qualifications, including completing Levels 3, 4, and 5 in health and social care, as well as Levels 4 and 5 in management. Additionally, I have attained a Level 4 qualification in business and leadership, further enhancing my skills in these areas.


For the past five years, I have had the privilege of being a part of the esteemed BCL organization. Throughout my time with BCL, I have consistently demonstrated my commitment to delivering exceptional care and promoting the well-being of those in need. Recognizing my capabilities and dedication, I was recently promoted to the role of manager, a position I have held for the past seven months.


As a manager, I take great pride in leading a team of compassionate professionals, fostering a positive and nurturing work environment, and ensuring the highest standards of care are maintained. I strongly believe in empowering my team members and creating opportunities for their professional growth and development.


My extensive experience, coupled with my diverse qualifications, allows me to approach my role with a comprehensive understanding of both the care sector and effective management practices. I am driven by a genuine passion for making a positive impact on the lives of individuals and communities.


I am truly grateful for the enriching experiences and opportunities that both my career in the care sector and my time at BCL have provided me. I remain committed to upholding the highest standards of care, continuously expanding my knowledge and skills, and making a meaningful difference in the lives of those I serve.


Thank you for taking the time to learn about my professional journey and accomplishments.

Frequently Asked Questions about Best Care Liverpool Ltd

What Type of Services does Best Care Liverpool Ltd offer?

Best Care Liverpool Ltd offers Home Care.

How many Carers does Best Care Liverpool Ltd employ?

Best Care Liverpool Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Best Care Liverpool Ltd to verify any information. View our terms and conditions. Best Care Liverpool Ltd has an Enhanced Service - more info.