Compassionate Heart is a leading nurse-led agency founded in 2012 and lead by the founder who worked in various NHS acute settings and the community, leading to her identifying a gap in the continuity of patient care. The founder's great passion for public health and healthy communities, Compassionate Heart, was born with the ethos of putting their clients first in all that they do.
They are a dedicated team of managers,...
Compassionate Heart is a leading nurse-led agency founded in 2012 and lead by the founder who worked in various NHS acute settings and the community, leading to her identifying a gap in the continuity of patient care. The founder's great passion for public health and healthy communities, Compassionate Heart, was born with the ethos of putting their clients first in all that they do.
They are a dedicated team of managers, nurses, carers and support workers from different disciplines and backgrounds, making Compassionate Heart unique. All staff goes through a vigorous vetting and comprehensive induction process before they can join the care team. Mandatory training is provided and where specialised training is required to meet a client's condition, it is delivered to ensure that staff are skilled and competent in looking after each and every client. The training can range from End-of-Life care, Dementia, Parkinson's, Autism or looking after a client with a tracheostomy.
Compassionate Heart's vision is to offer cutting-edge services, positively impacting each client and not forgetting their core aim which is to consistently exceed their clients' expectations. The services that they offer to their clients are 24 Hour Live-in Care, Complex Care, Home Care, and Supported Living. The care and support they offer their clients is carried out in the comfort of their own homes.
The team at Compassionate Heart understands that every client is different which is why they carry out personalised risk assessments and ensure a personalised support plan is carried out. They will also try and match clients with one of the care team in a consultation meeting to discuss individual preferences, i.e., hobbies, likes and dislikes so they can match each person with the right carer.
If you would like any more information, please do request a brochure or feel free to give Compassionate Heart a call or drop them an email.
Care Provided by Compassionate Heart
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £30
Weekly Live-in Care
From £1,300
Contact Compassionate Heart to get a personalised quote:
Kindly, contact us to discuss the support you require as our charge rate is dependant on the level of support required, duration, and timing of the day or week.
The price(s) shown are provided by the agency. Contact Compassionate Heart for full pricing details and T&Cs.
Compassionate Heart has a Review Score of 9.5 (9.525) out of 10, based on 7 reviews in the last 2 years. Over all time Compassionate Heart has 33 reviews.
Review from Melanie G (Daughter of Client) published on 27 October 2025 Submitted via Website•
Overall Experience
Rosemary & her team at Compasionate Heart were always extremely helpful and very kind to our mother. They visited promptly every morning for about two years with a greeting and a smile without fail. Mum looked forward to her daily visits and chats with the girls. She was always treated with...
Rosemary & her team at Compasionate Heart were always extremely helpful and very kind to our mother. They visited promptly every morning for about two years with a greeting and a smile without fail. Mum looked forward to her daily visits and chats with the girls. She was always treated with dignity and the staff always explained to her what they were doing. Near the end of mums life Rosemary made an extra effort to come and see mum and ensure that she was getting all the care that she was entitled to, she went beyond the call of duty.
We can only thank Compassionate Heart for all the care that we received for mum and without doubt would recommend them to anyone that needs similar care.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you Melanie, it was an honour to support your mum.
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Review from Elizabeth T (Client / Service User) published on 27 February 2025 Submitted via Website•
Overall Experience
I am so sad that I am moving away. The carers always ask what else they can do. I get so much care and attention from them. I shall miss them so much. Their shoes are so big to fill. They have been such friends to me.
I am so sad that I am moving away. The carers always ask what else they can do. I get so much care and attention from them. I shall miss them so much. Their shoes are so big to fill. They have been such friends to me.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you, it was an honour to support you. The team will surely miss you.
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Review from Malcolm W (Son of Client) published on 23 December 2024 Submitted via Website•
Overall Experience
My mother's experience of Compassionate Heart was a very positive one. The manager was very knowledgeable and pro active to any changing situations. The carer's always treated her with the utmost respect dignity and kindness, nothing was ever too much trouble for them.
I know that having...
My mother's experience of Compassionate Heart was a very positive one. The manager was very knowledgeable and pro active to any changing situations. The carer's always treated her with the utmost respect dignity and kindness, nothing was ever too much trouble for them. I know that having Compassionate Heart looking after my mother improved her quality of life and well-being during her last few months.
I would therefore recommend Compassionate Heart to anyone looking for healthcare for family and loved ones in the future.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you. It was an honour to support your mum.
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Review from Irene L (Wife of Client) published on 16 December 2024 Submitted via Website•
Overall Experience
The carers always worked as a pair arriving on time with a smile and a friendly face for my husband and me. They treated him gently and with respect. I was always happy to leave them to get on with their job. As they completed the care, they always made sure my husband was comfortable and happy...
The carers always worked as a pair arriving on time with a smile and a friendly face for my husband and me. They treated him gently and with respect. I was always happy to leave them to get on with their job. As they completed the care, they always made sure my husband was comfortable and happy with the position he was left in and they called me to make sure I was also happy with everything. They definitely made his last few days more comfortable and they were with him shortly before he passed peacefully away. I would thoroughly recommend Compassionate Heart. Thank you to all.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you. It was an honour to support your husband.
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Review from E T (Wife of Client) published on 14 November 2024 Submitted via Website•
Overall Experience
We had an excellent experience of this company. The head of the organisation is very knowledgeable about medical procedures and about medicines and everything was perfectly organised for the benefit of my husband. All avenues were pursued to make his last few months as comfortable and enjoyable as...
We had an excellent experience of this company. The head of the organisation is very knowledgeable about medical procedures and about medicines and everything was perfectly organised for the benefit of my husband. All avenues were pursued to make his last few months as comfortable and enjoyable as possible. The staff were very thoughtful and compliant and fitted in well with our family. We had no problems at all and all our experiences were excellent.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you. It was an honor to support your husband and the entire family as well.
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Review from H R (Daughter-in-law of Client) published on 8 November 2024 Submitted via Website•
Overall Experience
Excellent service provided. Fully respected all the wishes of the family and provided compassionate support, whilst respecting the dignity and feelings with thoughtfulness, and due consideration.
We cannot thank the team enough for all their assistance, especially at the most challenging times....
Excellent service provided. Fully respected all the wishes of the family and provided compassionate support, whilst respecting the dignity and feelings with thoughtfulness, and due consideration.
We cannot thank the team enough for all their assistance, especially at the most challenging times. They provided a high quality service and we are indebted to them for their assistance and support through this difficult and emotional time.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you, it was an honour to support your mother-in-law.
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Review from Maria P (Daughter of Client) published on 31 October 2024 Submitted via Website•
Overall Experience
The manager and the team were great from the start as they stepped in at short notice so that mum could come home from hospital. We had carers in 4 times a day and we agreed timings prior to them starting. Mum never wanted to go to bed early so we were happy they could offer a later bedtime visit...
The manager and the team were great from the start as they stepped in at short notice so that mum could come home from hospital. We had carers in 4 times a day and we agreed timings prior to them starting. Mum never wanted to go to bed early so we were happy they could offer a later bedtime visit which suited mum. Everybody treated mum with respect and patience. The manager often visited at lunchtime as mum was a reluctant eater and the manager would spend time with her encouraging her to eat and drink. We had an incredibly positive experience and would highly recommend Compassionate Heart to anybody looking for home care for a parent or loved one.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you. It was an honour to support your mum.
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Value for Money
Review from Jenna G (Daughter of Client) published on 8 July 2024 Submitted via Postal Card•
Overall Experience
I am the daughter of the person receiving care. The carers are very kind, caring and efficient. They come at the agreed times, and if late, explain and apologise for lateness. They are very professional, and Dad is very happy with his level of care. We would both recommend Compassionate Heart to...
I am the daughter of the person receiving care. The carers are very kind, caring and efficient. They come at the agreed times, and if late, explain and apologise for lateness. They are very professional, and Dad is very happy with his level of care. We would both recommend Compassionate Heart to anyone requiring care, they are reliable, and always friendly, helpful and just lovely people. We are very happy with the service!
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you. It is an honour to support your dad.
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Review from J W (Client / Service User) published on 9 May 2024 Submitted via Postal Card•
Overall Experience
My Mothers's experience of using Compassionate Heart Homecare has been very positive. Every aspect of care is conducted to a good standard by friendly and knowledgeable staff, who treat her with respect and dignity. Also making her feel safe and comfortable at all times.
I would not hesitate in...
My Mothers's experience of using Compassionate Heart Homecare has been very positive. Every aspect of care is conducted to a good standard by friendly and knowledgeable staff, who treat her with respect and dignity. Also making her feel safe and comfortable at all times.
I would not hesitate in recommending Compassionate Heart to anyone wanting healthcare for their family.
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Review from B C (Client / Service User) published on 6 May 2024 Submitted via Postal Card•
Overall Experience
I am treated with dignity and there is a fine definition between caring, being detached and emotional involvement. The care meets my requirements.
I am treated with dignity and there is a fine definition between caring, being detached and emotional involvement. The care meets my requirements.
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Review from D A (Client / Service User) published on 29 April 2024 Submitted via Postal Card•
Overall Experience
At times of crisis and greater need, Compassionate Heart went above and beyond expectations and the care was outstanding.
At times of crisis and greater need, Compassionate Heart went above and beyond expectations and the care was outstanding.
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Review from W B (Client / Service User) published on 22 April 2024 Submitted via Postal Card•
Overall Experience
The manager and her carers are very kind and helpful to Mum. They assist with personal care and getting her something to eat each morning. They are always jolly despite the early time of arrival (6:30 AM). I am confident leaving them to look after Mum.
The manager and her carers are very kind and helpful to Mum. They assist with personal care and getting her something to eat each morning. They are always jolly despite the early time of arrival (6:30 AM). I am confident leaving them to look after Mum.
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Review from E S (Daughter of Client) published on 11 April 2024 Submitted via Website•
Overall Experience
We found the carers who came to Mum were very understanding, treated Mum with respect and took their time to support and care for her. It was a comfort to know that they were there for Mum, especially as we could not be with Mum every day. Not only did they support Mum but me as well when I found...
We found the carers who came to Mum were very understanding, treated Mum with respect and took their time to support and care for her. It was a comfort to know that they were there for Mum, especially as we could not be with Mum every day. Not only did they support Mum but me as well when I found it hard to cope.
When mum became very ill their help and actions were invaluable. I strongly believe that without them, Mum would not be here today.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you. It was an honour to support your mum.
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Review from Joanna D (Sister of Client) published on 14 September 2023 Submitted via Website•
Overall Experience
Your carer arrived late in the afternoon. She kindly helped the night nurse to change my sister's pad and make her comfortable for the night. She had been given an injection to relax her and was sound asleep.
I then went home for supper and returned at about 9.30 pm. The night nurse and your carer...
Your carer arrived late in the afternoon. She kindly helped the night nurse to change my sister's pad and make her comfortable for the night. She had been given an injection to relax her and was sound asleep. I then went home for supper and returned at about 9.30 pm. The night nurse and your carer were in the room. After a while we noticed that my sister's breathing had changed, so realising how close she was to death, I started to guide her into spirit, the angels surrounding her, her family waiting. Very gently, her breathing stopped. Your care provider at some stage quietly left the room, while the night nurse and I made arrangements with an undertaker. Another nurse came to check the fact that death had occurred.
I spoke to your carer and she agreed to leave the next morning, leaving the key hidden.
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Review from Barry W (Husband of Client) published on 11 July 2023 Submitted via Website•
Overall Experience
We had carers for my late wife who suffered a brain tumour. We had a live-in carer for around 3 months and 3 daily carers who came in to help.
The support shown by the manager and all her staff was exemplary from the very first day to the last, professional, kind, compassionate and respectful we...
We had carers for my late wife who suffered a brain tumour. We had a live-in carer for around 3 months and 3 daily carers who came in to help.
The support shown by the manager and all her staff was exemplary from the very first day to the last, professional, kind, compassionate and respectful we couldn't have asked for more.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you, Barry, it was an honour supporting your wife.
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Review from Maria B (Granddaughter of Client) published on 13 March 2023 Submitted via Website•
Overall Experience
Compassionate Hearts is an amazing service that offers the utmost care and support for the client and their family. I am forever grateful for all the wonderful carers that supported my grandma in living in her own home. The care and support didn't stop there. When my grandma was admitted to...
Compassionate Hearts is an amazing service that offers the utmost care and support for the client and their family. I am forever grateful for all the wonderful carers that supported my grandma in living in her own home. The care and support didn't stop there. When my grandma was admitted to hospital, we continued to receive great support and advice from the manager. The manager and all the carers are truly remarkable people, who always show great humanity and compassion.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you, it was a pressure to provide our services to your grandmother.
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Review from P B (Client / Service User) published on 28 February 2023 Submitted via Postal Card•
Overall Experience
Very pleased indeed with my outstanding, very hard-working carer. I couldn't get anyone so caring and dedicated to her job, looking after me these past five months. She is happy in her job, always has a smile on her face and is a kind person who makes my every day a better place to be in. A very...
Very pleased indeed with my outstanding, very hard-working carer. I couldn't get anyone so caring and dedicated to her job, looking after me these past five months. She is happy in her job, always has a smile on her face and is a kind person who makes my every day a better place to be in. A very all round loving lady.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
It's always a joy to hear that we are exceeding the expectations of a client. Thank you.
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Review from Raymond M (Son of Client) published on 16 January 2023 Submitted via Website•
Overall Experience
The care my mother had was exceptional kind and caring and nothing was to much trouble from a very wonderful lady. We couldn't have wished for better care - thank you so much for all your kindness and consideration.
The care my mother had was exceptional kind and caring and nothing was to much trouble from a very wonderful lady. We couldn't have wished for better care - thank you so much for all your kindness and consideration.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you, Raymond, it was an honour to support your mother.
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Review from Nicola A (Daughter of Client) published on 11 January 2023 Submitted via Website•
Overall Experience
Wonderful carers - kind and patient; consequently Mum is calm and settled. They complete tasks as Mum prefers so things are harmonious and stress-free. They are pleasant greeting guests and make a welcoming atmosphere which is lovely.
Wonderful carers - kind and patient; consequently Mum is calm and settled. They complete tasks as Mum prefers so things are harmonious and stress-free. They are pleasant greeting guests and make a welcoming atmosphere which is lovely.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you, Nicola it is an honour to support your mum.
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Review from A H (Son of Client) published on 30 September 2022 Submitted via Website•
Overall Experience
After having carers from another company since July 2022 and all three didn't give my mother the care she deserved I'm submitting a formal complaint to CQC. CHC contacted Compassionate Heart.
Compassionate Heart sent a carer on 22 September 2022, then I was pleased that then my mother had the...
After having carers from another company since July 2022 and all three didn't give my mother the care she deserved I'm submitting a formal complaint to CQC. CHC contacted Compassionate Heart. Compassionate Heart sent a carer on 22 September 2022, then I was pleased that then my mother had the care I was longing for, the manager promised me my mum would receive top care which was given. Sadly my mother, my world, passed on the 25th, the carer helped me through the first stages of my pain. Then after the manager called to send condolences to me, so I know the last few days of my mother's life were comfortable so much so I've asked if the carer will attend the funeral. I can only thank Compassionate Heart for the care she finally deserved and the help I personally was given. Thank you for everything you have done in the four days, one carer. This tops the three months, three carers I have had.
Personal thank you to the carer, hopefully see you at my mum's funeral and this door will always be open for you.
↩Reply from Rosemary Kingi, Director at Compassionate Heart
Thank you, it was an honour for us to serve and truly bring compassion to the situation you were in. Thank you once again.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for Compassionate Heart.
Meet the Team (1)
Rosemary KingiJob Title DirectorJoined 2012
The Registered Manager overlooking the day-to-day running of the business as well as the long-term of the business.
Frequently Asked Questions about Compassionate Heart
How much does Compassionate Heart cost?
The agency lists fees from £30 for hourly visiting care and from £1,300 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Compassionate Heart employ?
Compassionate Heart employs 13 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Compassionate Heart to verify any information. View our terms and conditions. Compassionate Heart has an Enhanced Service -what an Enhanced Service includes.
