Compassionate Heart

Office 15, Barnwell House, Barnwell Business Park, Barnwell Drive, Cambridge CB5 8UU
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9.9 32 Reviews
  • Compassionate Heart, Cambridge
Compassionate Heart is a leading nurse-led agency founded in 2012 and lead by the founder who worked in various NHS acute settings and the community, leading to her identifying a gap in the continuity of patient care. The founder's great passion for public health and healthy communities, Compassionate Heart, was born with the ethos of putting their clients first in all that they do.

They are a dedicated team of managers, nurses, carers and support workers from different disciplines and backgrounds, making Compassionate Heart unique. All staff goes through a vigorous vetting and comprehensive induction process before they can join the care team. Mandatory training is provided and where specialised training is required to meet a client's condition, it is delivered to ensure that staff are skilled and competent in looking after each and every client. The training can range from End-of-Life care, Dementia, Parkinson's, Autism or looking after a client with a tracheostomy.

Compassionate Heart's vision is to offer cutting-edge services, positively impacting each client and not forgetting their core aim which is to consistently exceed their clients' expectations. The services that they offer to their clients are 24 Hour Live-in Care, Complex Care, Home Care, and Supported Living. The care and support they offer their clients is carried out in the comfort of their own homes.

The team at Compassionate Heart understands that every client is different which is why they carry out personalised risk assessments and ensure a personalised support plan is carried out. They will also try and match clients with one of the care team in a consultation meeting to discuss individual preferences, i.e., hobbies, likes and dislikes so they can match each person with the right carer.

If you would like any more information, please do request a brochure or feel free to give Compassionate Heart a call or drop them an email.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

Kindly, contact us to discuss the support you require as our charge rate is dependant on the level of support required, duration, and timing of the day or week.

These prices are only a guideline, please contact Compassionate Heart to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Compassionate Heart Ltd

Person in charge

  • Rosemary Kingi (Registered Manager)

Compassionate Heart Reviews (32)

9.9

Compassionate Heart has a Review Score of 9.9 (9.871) out of 10, based on 12 reviews in the last 2 years.
Over all time Compassionate Heart has 32 reviews.

Overall Experience
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Date Published
  • 32
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  • 12
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Reviewer Connection to Compassionate Heart
  • 10
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Total of 32, showing 1-20
Review from Elizabeth T (Client) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so sad that I am moving away. The carers always ask what else they can do. I get so much care and attention from them. I shall miss them so much. Their shoes are so big to fill. They have been such friends to me.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, it was an honour to support you. The team will surely miss you.

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Review from Malcolm W (Son of Client) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's experience of Compassionate Heart was a very positive one.
The manager was very knowledgeable and pro active to any changing situations.
The carer's always treated her with the utmost respect dignity and kindness, nothing was ever too much trouble for them.
I know that having Compassionate
Heart looking after my mother improved her quality of life and well-being during her last few months.
I would therefore recommend Compassionate Heart to anyone looking for healthcare for family and loved ones in the future.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you. It was an honour to support your mum.

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Review from Irene L (Wife of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers always worked as a pair arriving on time with a smile and a friendly face for my husband and me. They treated him gently and with respect. I was always happy to leave them to get on with their job. As they completed the care, they always made sure my husband was comfortable and happy with
the position he was left in and they called me to make sure I was also happy with everything. They definitely made his last few days more comfortable and they were with him shortly before he passed peacefully away. I would thoroughly recommend Compassionate Heart. Thank you to all.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you. It was an honour to support your husband.

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Review from E T (Wife of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had an excellent experience of this company. The head of the organisation is very knowledgeable about medical procedures and about medicines and everything was perfectly organised for the benefit of my husband. All avenues were pursued to make his last few months as comfortable and enjoyable as possible.
The staff were very thoughtful and compliant and fitted in well with our family. We had no problems at all and all our experiences were excellent.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you. It was an honor to support your husband and the entire family as well.

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Review from H R (Daughter-in-law of Client) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service provided. Fully respected all the wishes of the family and provided compassionate support, whilst respecting the dignity and feelings with thoughtfulness, and due consideration.
We cannot thank the team enough for all their assistance, especially at the most challenging times. They
provided a high quality service and we are indebted to them for their assistance and support through this difficult and emotional time.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, it was an honour to support your mother-in-law.

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Review from Maria P (Daughter of Client) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team were great from the start as they stepped in at short notice so that mum could come home from hospital. We had carers in 4 times a day and we agreed timings prior to them starting. Mum never wanted to go to bed early so we were happy they could offer a later bedtime visit which
suited mum. Everybody treated mum with respect and patience. The manager often visited at lunchtime as mum was a reluctant eater and the manager would spend time with her encouraging her to eat and drink. We had an incredibly positive experience and would highly recommend Compassionate Heart to anybody looking for home care for a parent or loved one.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you. It was an honour to support your mum.

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Review from Jenna G (Daughter of Client) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the daughter of the person receiving care. The carers are very kind, caring and efficient. They come at the agreed times, and if late, explain and apologise for lateness. They are very professional, and Dad is very happy with his level of care. We would both recommend Compassionate Heart to anyone
requiring care, they are reliable, and always friendly, helpful and just lovely people. We are very happy with the service!
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you. It is an honour to support your dad.

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Review from J W (Client) assisted by family/friend published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mothers's experience of using Compassionate Heart Homecare has been very positive. Every aspect of care is conducted to a good standard by friendly and knowledgeable staff, who treat her with respect and dignity. Also making her feel safe and comfortable at all times.
I would not hesitate in recommending
Compassionate Heart to anyone wanting healthcare for their family.
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Review from B C (Client) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am treated with dignity and there is a fine definition between caring, being detached and emotional involvement. The care meets my requirements.
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Review from D A (Client) assisted by family/friend published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At times of crisis and greater need, Compassionate Heart went above and beyond expectations and the care was outstanding.
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Review from W B (Client) assisted by family/friend published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her carers are very kind and helpful to Mum. They assist with personal care and getting her something to eat each morning. They are always jolly despite the early time of arrival (6:30 AM). I am confident leaving them to look after Mum.
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Review from E S (Daughter of Client) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the carers who came to Mum were very understanding, treated Mum with respect and took their time to support and care for her. It was a comfort to know that they were there for Mum, especially as we could not be with Mum every day. Not only did they support Mum but me as well when I found it
hard to cope.
When mum became very ill their help and actions were invaluable. I strongly believe that without them, Mum would not be here today.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you. It was an honour to support your mum.

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Review from Joanna D (Sister of Client) published on 14 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Your carer arrived late in the afternoon. She kindly helped the night nurse to change my sister's pad and make her comfortable for the night. She had been given an injection to relax her and was sound asleep.
I then went home for supper and returned at about 9.30 pm. The night nurse and your carer
were in the room. After a while we noticed that my sister's breathing had changed, so realising how close she was to death, I started to guide her into spirit, the angels surrounding her, her family waiting. Very gently, her breathing stopped. Your care provider at some stage quietly left the room, while the night nurse and I made arrangements with an undertaker. Another nurse came to check the fact that death had occurred.
I spoke to your carer and she agreed to leave the next morning, leaving the key hidden.
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Review from Barry W (Husband of Client) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had carers for my late wife who suffered a brain tumour. We had a live-in carer for around 3 months and 3 daily carers who came in to help.
The support shown by the manager and all her staff was exemplary from the very first day to the last, professional, kind, compassionate and respectful we couldn't
have asked for more.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, Barry, it was an honour supporting your wife.

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Review from Maria B (Granddaughter of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Compassionate Hearts is an amazing service that offers the utmost care and support for the client and their family. I am forever grateful for all the wonderful carers that supported my grandma in living in her own home. The care and support didn't stop there. When my grandma was admitted to hospital,
we continued to receive great support and advice from the manager. The manager and all the carers are truly remarkable people, who always show great humanity and compassion.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, it was a pressure to provide our services to your grandmother.

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Review from P B (Client) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased indeed with my outstanding, very hard-working carer. I couldn't get anyone so caring and dedicated to her job, looking after me these past five months. She is happy in her job, always has a smile on her face and is a kind person who makes my every day a better place to be in. A very all
round loving lady.
Reply from Rosemary Kingi, Director at Compassionate Heart

It's always a joy to hear that we are exceeding the expectations of a client. Thank you.

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Review from Raymond M (Son of Client) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother had was exceptional kind and caring and nothing was to much trouble from a very wonderful lady. We couldn't have wished for better care - thank you so much for all your kindness and consideration.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, Raymond, it was an honour to support your mother.

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Review from Nicola A (Daughter of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful carers - kind and patient; consequently Mum is calm and settled. They complete tasks as Mum prefers so things are harmonious and stress-free. They are pleasant greeting guests and make a welcoming atmosphere which is lovely.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, Nicola it is an honour to support your mum.

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Review from A H (Son of Client) published on 30 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having carers from another company since July 2022 and all three didn't give my mother the care she deserved I'm submitting a formal complaint to CQC.
CHC contacted Compassionate Heart.
Compassionate Heart sent a carer on 22 September 2022, then I was pleased that then my mother had the care
I was longing for, the manager promised me my mum would receive top care which was given. Sadly my mother, my world, passed on the 25th, the carer helped me through the first stages of my pain. Then after the manager called to send condolences to me, so I know the last few days of my mother's life were comfortable so much so I've asked if the carer will attend the funeral.
I can only thank Compassionate Heart for the care she finally deserved and the help I personally was given.
Thank you for everything you have done in the four days, one carer. This tops the three months, three carers I have had.
Personal thank you to the carer, hopefully see you at my mum's funeral and this door will always be open for you.
Reply from Rosemary Kingi, Director at Compassionate Heart

Thank you, it was an honour for us to serve and truly bring compassion to the situation you were in. Thank you once again.

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Review from Liz K (Client) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The only negative I had was that I had to ask for company from my carer and it was pointed out that the carer waits to be asked, as they prefer to give client privacy. I didn't want privacy, I wanted company but now that has been resolved.
Reply from Rosemary Kingi, Director at Compassionate Heart

Liz, it is an honour to support you and we are grateful to know that you are satisfied with the level of companionship that you are receiving. We always aim to offer services with a difference that brings joy to the client.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Compassionate Heart is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Compassionate Heart is calculated as follows: ( (61 Excellents x 5) + (9 Goods x 4) ) ÷ 70 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassionate Heart is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

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Rosemary Kingi

Job Title: Director Joined: 2012

The Registered Manager overlooking the day-to-day running of the business as well as the long-term of the business.

Frequently Asked Questions about Compassionate Heart

What Type of Services does Compassionate Heart offer?

Compassionate Heart offers Home Care.

How many Carers does Compassionate Heart employ?

Compassionate Heart employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Compassionate Heart to verify any information. View our terms and conditions. Compassionate Heart has an Enhanced Service - more info.