Golden Hands Home Care

21a North Hill, Colchester CO1 1EG
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2 Reviews
  • Golden Hands Home Care, Colchester
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Care Provided by Golden Hands Home Care

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Golden Hands Home Care Ltd

Person in Charge

  • Maria Causapin (Manager)
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Golden Hands Home Care Reviews (2)

Over all time Golden Hands Home Care has 2 reviews.

Overall Experience
  • 1
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  • 1
Date Published
  • 2
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  • 2
Reviewer Connection to Golden Hands Home Care
  • 1
  • 1
Total of 2, showing 1-2
Review from Chris N (Daughter of Client) published on 21 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely dreadful - seven months of constant worry if the carers were going to turn up and spend the allocated time with my mum.
I've made constant complaints to the office and management.
Carers turning up when and if they think they will, if at all.
Let down constantly.
Reply from Golden Hands, Management at Golden Hands Home Care
We are deeply sorry you feel this way and received what you describe as a negative experience. We only wish you had brought this to our attention sooner before the client’s care was terminated.

In…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amanda (Great-Niece of Client) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can not thank carers enough at Golden Hands for the way they have looked after my Aunt. They are kind, caring, considerate of her needs and keep me updated if any issues arise. I would not hesitate to recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2023

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Inadequate
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Golden Hands Home Care

What Type of Services does Golden Hands Home Care offer?

Golden Hands Home Care offers Home Care.

How many Carers does Golden Hands Home Care employ?

Golden Hands Home Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Golden Hands Home Care to verify any information. View our terms and conditions. Golden Hands Home Care has an Basic Service - more info.