Crystal Caring

Nexus Business Centre, 6 Darby Close, Swindon SN2 2PN
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8.0 2 Reviews
  • Crystal Caring, Swindon
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9.9
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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Crystal Caring Ltd

Person in charge

  • Tamera Norman (Manager)
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Crystal Caring Reviews (2)

8.0

Crystal Caring has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Crystal Caring has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
1
1
1
1

Review from Nick O (Son of Client) published on 24 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been with Crystal Caring for just over 18 months and we have found them to be Excellent!
So different to the previous care provider.
Crystal Caring team, really do care for my Mum and therefore, reduces my stress and worry as I live 76 miles away.
The carers deal with my Mum's incontinance
with respect and dignity. Mum has 4 carer visits per day and the carers do everything for Mum.
The Leadership team, listen to any changes or concerns and immediately sort. They provide expert advice when needed.
Communication from them is Excellent.
They have been very supportive to me through some difficult times with Mum's health which I really do appreciate.
On behalf of my Mum & I, Thank you Crystal Caring, we are so lucky to have you!! We do really appreciate the care and support you provide.

Reply from Tamera Norman, Director at Crystal Caring

Thank you so much for your kind and thoughtful review. It truly means a great deal to us that you have taken the time to share your experience.We feel privileged to have supported your mum for over 18 months and are so pleased to hear that our care has helped ease some of the stress for you and your family. Our team is committed to providing compassionate, person-centred care, and your words are a wonderful reflection of their dedication.We're especially glad that you found our communication and responsiveness reassuring during difficult times - this is something we place a high priority on. Please do not hesitate to reach out if there's ever anything more we can do.Thank you again for your continued trust in Crystal Caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert S (Husband of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Crystal Caring for the excellent work and the professionalism of all of the staff who cared for my wife. We could not have asked for any better and I would highly recommend them to anybody. My sincere thanks, I could not have asked for any better, you were brilliant.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Crystal Caring is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Crystal Caring is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crystal Caring is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Crystal Caring

What Type of Services does Crystal Caring offer?

Crystal Caring offers Home Care.

How many Carers does Crystal Caring employ?

Crystal Caring employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crystal Caring to verify any information. View our terms and conditions. Crystal Caring has an Basic Service - more info.