D Osteen Home Care Support

17 Milfield, Lambourn RG17 8YQ
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9.6 56 Reviews
  • D Osteen Home Care Support, Lambourn
D Osteen Home Care Support is a privately owned domiciliary care agency operating in the heart of Newbury covering the areas of Thatcham, Hermitage, Newbury and Cold Ash.

The company was set up by two professionals with nursing experience and an extensive background in the healthcare industry.

The agency specialises in caring for people in the comfort of their own homes and take pride in the highest quality of care they provide and continue to maintain high standards of care.

D Osteen believes in going the extra mile to make every visit count. Services are person-centred and fit around clients enabling them to make decisions, maximising life opportunities and giving people choice and control in the way care and support is provided

The staff are the key to the success of the business and they take pride in providing competent and well-skilled staff to deliver a friendly, caring and professional service.

Staff are DBS cleared and receive continuous training and development that meets CQC standards.
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Care Provided by D Osteen Home Care Support

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £40

Rural visit incurs charges for Millage to cover traveling cost which is separate from care provision cost

These prices are only a guideline, please contact D Osteen Home Care Support to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • D Osteen Ltd

Person in charge

  • Dhelliwe Ngonyama (Manager)

D Osteen Home Care Support Reviews (56)

9.6

D Osteen Home Care Support has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time D Osteen Home Care Support has 56 reviews.

Overall Experience
  • 42
  • 13
  • 1
  • 0
  • 0
Date Published
  • 56
  • 2
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  • 6
  • 50
Reviewer Connection to D Osteen Home Care Support
  • 34
  • 12
  • 3
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  • 2
  • 1
  • 1
Total of 56, showing 41-56
Review from Bill M (Brother of Client) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is 90 years old and has dementia. He is quite isolated as he lives alone. He has been very happy with his carers. They are reliable, kind and very professional. He has had bad experiences with previous carers and when he changed to D Osteen, it was a real revelation as to how good carers
could be. As well as brilliant day to day care, they have helped with various medical issues, liaising with GP's, district nurses and keeping us informed. Our biggest regret is that we are not able to take them with us when he moves to be nearer to family. We cannot praise them highly enough.
Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for the feedback. We are happy that your brother appreciated the support and care that was received from the staff at D Osteen Homecare Support. He is sadly missed by all the staff and management and hope he has settled well in his new home and enjoying being nearer his family.

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Review from L W (Daughter of Client) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always polite and professional in their manner. Provide care and great moral support for the client and family. Cheerful, good listeners, respectful and a very caring team. Reliable and punctual.
Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We care about building relationships for our clients and their families and nurture respect between our staff and clients.

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Review from T T (Son of Client) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and helpful service.
Good level of communication.
I am kept well informed.
Would recommend to others.
Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for the feedback above. I am glad we have been a helpful service to you and your loved one.

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Review from Michael S (Client) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and friendly people.
Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you. We constantly try and provide a friendly and professional service.

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Review from B L (Son-in-law of Client) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and experience we received from D Osteen was a real breath of fresh air. They helped us raised the standards of our live-in care, and we trusted them to maintain their high level of service, even if we were out of the country. They are also quite humorous and approachable, and they genuinely
cared about our Mom up until the end.
Reply from Elias Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much. We always endeavour to provide and maintain an excellent standard of care to our clients and their families.

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Review from Peter M (Client) published on 27 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been under the care of D Osteen Home Care Support for some time, I find not one fault!
Reply from Dhelliwe Ngonyama, Manager at D Osteen Home Care Support

Thank you, Peter. We constantly try and continue to go the extra mile, putting the care of our clients first.

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Review from R L (Client) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found that they were very friendly and helpful.
Reply from Dhelliwe Ngonyama, Manager at D Osteen Home Care Support

Thank you, we are always thriving to go the extra mile and putting the care of our clients first.

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Review from S H (Client) assisted by family/friend published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
D Osteen Home Care Support provides 'outstanding' service. The care I receive is of the highest quality on every level. I am treated with respect and dignity and am encouraged to be as autonomous as possible. Staff are reliable, consistent, punctual, extremely caring and very professional. All my needs
are met, and the agency go over and above to ensure I am safe, well looked after, protected and happy.
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Review from E F (Client) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Happy with the carer.
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Review from Norma J (Client) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's good to have my home clean again. The work is done well and I am made comfortable.
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Review from E P (Client) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy.best warm sjsjsjsssss
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Review from Patricia W (Client) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always on time, very professional, looking after my safety and my care.
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Review from Trevor R (Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service that I receive from Osteen Home Care Support is excellent. They are truly the best and they treat me with the greatest of respect and dignity. I could not wish for better treatment. They are truly the best. Thank you very much to the pair of them and I would recommend them to anyone. All
the very best to them and I hope people treat them with respect as well.
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Review from Christine R (Daughter of Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that mum gets now. The carers always make sure mum has got everything she needs. I would recommend these carers to anyone.
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Review from Jeanette S (Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and very patient with me.
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Review from M L (Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care I am receiving.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for D Osteen Home Care Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for D Osteen Home Care Support is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for D Osteen Home Care Support is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (5)

Dhelliwe

Dhelliwe Ngonyama

Job Title: Registered Manager Joined: 2018

Having been a nurse for over 20 years, I continue to be passionate about looking after clients making a difference and bringing positive outcomes to people’s lives. We work as a team At D. Osteen Homecare Support and go the extra mile in providing care for those who need our services the most

Eli

Eli

Job Title: Senior Healthcare Assistant Joined: 2021

I have been a carer for over 3 years. I enjoy going the extra mile. Nothing is ever too much or too difficult when you care for others. I enjoy working closely with my team leaders keeping them up to date regarding our customers.

Isa

Isa

Job Title: Senior Healthcare Assistant Joined: 2024

I have been a carer for over 7 years and looking after people from all walks of life.

Chi

Chi

Job Title: Senior Health Care Assistant Joined: 2022

I love my job and enjoy caring for people. I enjoy building good rapport with our customers and work well in our team. I also enjoy continuous learning to improve the care we provide.

Trisa

Trisa

Job Title: Bank Care Coordinator Joined: 2018

I have been a mental health nurse for over 26 years and enjoy caring for people from all walks of life.

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